My wife's Omega watch needed a new battery. Took it into a shop in Tiverton and afterwards it wouldn't adjust. So drove to Ernest Jones in Exeter. The staff were extremely helpful and the watch was re... See more
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Went to Ernest Jones in Exeter on Wednesday, was sold an eternity ring that was on sale in another branch, was promised the ring Saturday, didn’t arrive! After much talking by another assistant, was t... See more
Company replied
We’d highly recommend this store - good selection and staff very friendly. Joanna dealt with us and was absolutely fantastic - extremely knowledgeable, helpful and patient, and nothing was too much tr... See more
Company replied
Came here to purchase an engagement ring and Jack was really helpful. He was very knowledgeable and he was able to answer my many questions with ease. His assistance made choosing out a ring a more en... See more
Company details
About Ernest Jones - Exeter
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
211-212 High Street, EX4 3ED, Exeter, Exeter, United Kingdom
- 01392436883
3.6
Average
28 reviews
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Ben gave excellent customer…
Ben gave excellent customer service,very helpful and accommodating would definitely be my first port of call for future purchase. All staff very welcoming & friendly
June 19, 2021
Diamond ring
Ben, the young man who looked after us was lovely and I am delighted with my ring. I think it might be worth investing in a wash hand basin as it would have been nice to cool off my hands on a hot day, before trying the ring. It is, consequently, slightly loose.
Other than that I would recommend Ernest Jones for jewellery.
June 19, 2021
The lady that sold our wedding rings to…
The lady that sold our wedding rings to us was absolutely fantastic . Amazing customer service and really made the experience overall so easy!
We fell in love with the first rings we found and nothing was too much trouble for her. Even with my fiancé having no idea what he wanted !
Thank you so much !
June 5, 2021
Great service
June 3, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Competitively priced but a bit slow
Competitively priced as always, but not the first time I’ve had to wait a long time with minimal acknowledgement. I walked away and came back later and was then well served.
May 25, 2021
Reply from Ernest Jones - Exeter
HI thank you for taking the time to contact us and I am really sorry you were unhappy with the service if this has not yet been resolved please contact us on 0800 458 1065 Option 3 and we will be happy to help - Many thanks Pamela
very helpful
May 25, 2021
Bought a watch in line and booked an…new watch
Bought a watch in line and booked an appointment to have it sized to my wife’s wrist as soon as lock down needed. Friendly and professional at all times
April 13, 2021
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