Went in before Christmas to purchase a watch and the customer service was excellent they lady who served us was helpful , set watch , and made experience so nice . Had to return watch today as recipie... See more
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Kelly and her associate (apologies can’t remember the name) were really helpful and friendly. Right from when we walked in just to be measured all the way through to completion. Nothing was too much t... See more
Went into your Grimsby Store, yesterday. Had an unusual design for rings with a lot of back history involved. Tracey was the wonderful lady who spent time with us getting all the details down and... See more
Went in yesterday with my son and 2 staff members was serving and 1 stood behind the counter. We was in there about 10 mins looking and didnt even get a 'good morning or Hi'. We walked out and spent... See more
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Company details
About Ernest Jones - Grimsby
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
38 Friargate, DN31 1QR, Grimsby, Grimsby, United Kingdom
- 01472346051
4.5
Excellent
17 reviews
No history of asking for reviews
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quick and efficient ordering and payment
May 13, 2026
Unprompted review
Fantastic service and friendly staff
Fantastic service and friendly staff
May 4, 2024
Unprompted review
Great friendly service
Kelly and her associate (apologies can’t remember the name) were really helpful and friendly. Right from when we walked in just to be measured all the way through to completion. Nothing was too much trouble and always made an effort to speak to my children and keep them entertained. Made buying my new bridal set even more magical by having such great service.
April 3, 2024
Unprompted review
Excellent
Excellent service from Tracey at the Grimsby store she really did go above and beyond , great communication and service, I wouldn’t hesitate to recommend this store will definitely go back again
March 2, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Came today for a watch
Came today for a watch, staff were really helpful and friendly, recommended to anyone who wants to come here:)
January 19, 2024
Unprompted review
Reply from Ernest Jones - Grimsby
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Went in before Christmas to purchase a…
Went in before Christmas to purchase a watch and the customer service was excellent they lady who served us was helpful , set watch , and made experience so nice . Had to return watch today as recipient didn’t like one I purchased . Picked out the watch he liked . The other lady in shop served me today (said manager on her badge) what a contrast in service didn’t smile , spoke abruptly , didn’t set watch . Wasn’t helpful at all . My one star rating is based on todays experience. If the lady served me that served me before Christmas would have given full stars
January 11, 2024
Unprompted review
Reply from Ernest Jones - Grimsby
Thank you for sharing your feedback. We are disappointed to learn that your experience didn’t match your expectations. Please contact us on 0800 458 1066 Option 3 with reference CS2419934 if you wish to discuss this further - Kind Regards Pamela
Good customer service
Good customer service, staff professional and knowledgeable . Highly recommended.
November 16, 2023
Unprompted review
Reply from Ernest Jones - Grimsby
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Excellent service at your Grimsby Store
Went into your Grimsby Store, yesterday. Had an unusual design for rings with a lot of back history involved. Tracey was the wonderful lady who spent time with us getting all the details down and taking photographs of the relevant items we bought in to send over to your designers. She also arranged a telephone appointment with them for us.
Really good experience thanks to the care Tracey took with us. Excellent service.
May 22, 2023
Unprompted review
Went in yesterday with my son and 2…
Went in yesterday with my son and 2 staff members was serving and 1 stood behind the counter. We was in there about 10 mins looking and didnt even get a 'good morning or Hi'. We walked out and spent £450 in H. Samuels who had great service.
May 1, 2022
Unprompted review
Reply from Ernest Jones - Grimsby
Hello Victoria,
Thank you for providing this feedback on your service inside our stores!
I am so sorry that you were not served inside our Grimsby store, and decided to walk away, this is not good enough.
I will pass your helpful feedback on your experience to the store manager, so they can look at improving this in the future.
Thank you again.
Kind regards
Luke
Excellent customer service
Had problems with a necklace I purchased online and the customer service were not much help. After phoning the Grimsby store they couldn’t have been more helpful. The lady suggested sending the item back to them and they would send me a new one out.. this saved loads of time and effort. The customer service at Grimsby was outstanding and I would recommend anyone to purchase from there.
August 17, 2021
Unprompted review
The staff in Freshney Place Grimsby are…
The staff in Freshney Place Grimsby are very efficient and welcoming.The jewellery itself is beautiful.I return to this store for my pieces of jewellery all the time including my husbands and now my children as they are getting to be of a certain age.I receive emails notifying me when /if a piece of jewellery has been dispatched.Never had a problem.Highly recommend .
June 30, 2021
Salesperson friendly and efficient
June 30, 2021
Excellent customer service
We went to our local Ernest Jones to look at wedding rings and was able to look at these through the display window. A couple of rings had caught our eye and we was offered assistance to view these in store. The lady who assisted us was very helpful and friendly. She showed us several rings and gave us advice on some lighter male wedding rings.
The process was straight forward and she gave us some vouchers to save us some money. We spent alot as we purchased an engagement ring too, so we was grateful of the extra vouchers saving us £360 in total.
The rings was ordered and we received 2 of them the very next day. We are Still awaiting on my partners as his is being made new.
Happy with the overall service. Yet to wear our rings once we are married in September 21.
June 20, 2021
Birthday Purchase
Purchased a ring for my wife's 50th birthday. Staff could not have been more helpful and ordered the relevant size. I thought we got a good price with 20% off in the summer sale, however 4 days later and on the very day we were due to pick up the ring I received an e-mail from Ernest Jones offering me 25% off the very same ring! I spoke to the staff in the shop who did not hesitate to refund and resell the item at the new price Great service.
June 17, 2021
Fantastic Team at Grimsby!
Knowledgeable and very friendly staff. Very informative, really enjoyed going in!
June 15, 2021
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