Daniel in the Middlesbrough store assisted me with a purchase on Saturday. He is a credit to your company. He was knowledgeable, friendly and helpful. Excellent customer service!
Location
Switch location2 East Mall, Hill Street Centre, TS1 1TB Middlesbrough, Middlesbrough, GB
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WARNING - DO NOT BUY AN ENGAGEMENT OR WEDDING RING FROM ERNEST JONES !!! We spent nigh on £6k on rings & diamonds have fallen out after 2 years !! EJ will not replace. Wear & tear !! Really?! Patheti... See more
Company replied
Recently visited Middlesbrough Branch ,staff were really keen to please and went the extra mile during my recent purchase of a top brand watch that wasn’t even in their store , staff sourced one and... See more
Company replied
Can’t fault the service and aftercare at this shop. I had a ring replaced by them after it was deemed to be a manufacturing fault, years after I had bought the ring there. It had a lot of sentimental... See more
Company details
About Ernest Jones - Middlesbrough
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
2 East Mall, Hill Street Centre, TS1 1TB, Middlesbrough, Middlesbrough, United Kingdom
- 01642255629
4.1
Great
23 reviews
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Had a problem with the watch I bought
Had a problem with the watch I bought. The Middlesbrough branch were amazing rectifying my problem without fuss and nothing but kindness - fantastic service!
May 5, 2021
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great product and shop staff but…
Great product and shop staff but misleading delivery to store dates. Was told item had been dispatched but checked a week later & it hadn’t been.
Poor communication resulted in me waiting a week for delivery
March 26, 2021
Reply from Ernest Jones - Middlesbrough
Hi thank you for taking the time to contact us and I am really sorry you were unhappy with the service if you wish to discuss this further please contact us on 0800 458 1065 Option 3 and we will be happy to help - Many thanks Pamela
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