I found the staff to be friendly and courteous , i took my wifes ring in for repair and was kept informed of every stage from leaving the shop to its return, all this at a very reasonable cost . well... See more
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Staff are utterly rude (via 1) at the Swindon store! I Walked in got no help from 3 staff members I could see, they saw me, completely ignored me and kept playing on their phones! The one member of st... See more
Company replied
Do not trust the quality of their diamonds! I purchased a very expensive eternity ring for my wife and within months 2 diamonds had fallen out. When we took it back they said it was customer damage wh... See more
Company replied
Wife was well pleased with her eternity ring that I bought her from your shop, staff service very very good really helpful on every level.i will seriously recommend your shop to my friends. Thank yo... See more
Company details
About Ernest Jones - Swindon
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
26 Regent Street, SN1 1JL, Swindon, Swindon, United Kingdom
- 01793719982
1.9
Poor
14 reviews
No recent history of asking for reviews
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Staff are utterly rude (via 1) I Walked…
Staff are utterly rude (via 1) at the Swindon store! I Walked in got no help from 3 staff members I could see, they saw me, completely ignored me and kept playing on their phones! The one member of staff who was the only one actually doing a job was the one who left what she was doing to ask if I needed help! She answered my questions about a watch and was really helpful, she was blonde and I believe her name was Helen. As for the others they are lazy and not welcoming at all! But shout out to Helen!
February 28, 2026
Unprompted review
Reply from Ernest Jones - Swindon
Hi, We are concerned to hear about your experience with some of our team members. We appreciate you bringing this to our attention. We are pleased one of our colleagues provided excellent service and we will address your feedback with the team. Kind Regards Danielle
Just seen a video of this company on…
Just seen a video of this company on YouTube DJE MEDIA doing nothing wrong but being abused by staff for looking in the window, sack these staff immediately I will post all over social
October 18, 2025
Unprompted review
Omg!
Omg - one of the sales woman is vile! Horrible to people outside the shop. I was shocked someone could be so toxic. Feel so sorry for her boyfriend/husband - RIP my brother, you took the bullet for the lads!
October 11, 2025
Unprompted review
No wonder they have bad reviews
No wonder they have bad reviews. Judging by Auditing Britain's new video the staff are the problem. The red headed thing needs the sack
October 1, 2025
Unprompted review
bad service
bad service from ernest jones i got accused for something i did not do when in store never got apologize lindsay supervisor when in store copletely ignored me never buy ernest jones again in swindon bad customer service still not said sorry bad service swindon ernist jones
November 24, 2023
Unprompted review
Reply from Ernest Jones - Swindon
Hi Stephen,
Thank you for your reaching out to us and I am sorry to learn of your experience, when visiting the store.
We would like the opportunity to discuss this further with you and understand what has happened. If you would please give us a call on 0800 458 1066 (option 3), your case number is CS2385652.
Kind regards,
Beck
Do not trust the quality of their…
Do not trust the quality of their diamonds! I purchased a very expensive eternity ring for my wife and within months 2 diamonds had fallen out. When we took it back they said it was customer damage which could not be true as my wife only wore on special occasions. We took it to an independent jewellers and they confirmed that the quality of the diamonds should never have been used in a ring as they had occlusions near the surface meaning they could break easily. Ernest Jones are still not wanting to offer a fullrefund
November 23, 2023
Unprompted review
Reply from Ernest Jones - Swindon
Hi James,
Thank you for reaching out to us and I am sorry to learn that stones have fallen out of your eternity ring.
If you would like to give us a call on 0800 458 1066 (option 3), a colleague will be happy to discuss this with you and look into this matter for you. Your case number is CS2381450.
Kind regards,
Beck
I found the staff to be friendly and…
I found the staff to be friendly and courteous , i took my wifes ring in for repair and was kept informed of every stage from leaving the shop to its return, all this at a very reasonable cost . well done Ernest jones for giving a service rarely seen these days.
July 5, 2023
Unprompted review
Excellent service in a pleasant…
Excellent service in a pleasant shopping environment. Many thanks
June 30, 2021
Excellent service
June 30, 2021
Very helpful and professional
Very helpful and professional. No pressure and great advice.
June 20, 2021
Wife was well pleased her eternity ring…
Wife was well pleased with her eternity ring that I bought her from your shop, staff service very very good really helpful on every level.i will seriously recommend your shop to my friends. Thank you for your help
Mr t loveridge
June 19, 2021
Watch was faulty from start and shop…
Watch was faulty from start and shop knew about it tried to say fixed but wasn't. Watch is now in for repair so now waiting weeks with no watch, had it for 1 day after purchase.
June 17, 2021
Lovely staff
I went in to buy an engagement ring. I believe his name was James in the Swindon outlet. They were very good at showing the available rings and current deals. The whole team were a pleasure to deal with and very polite.
June 16, 2021
Great sakes person and sensitive to my…
Great sakes person and sensitive to my needs
Polite and courteous and patience.
I would recommend a visit to that store
May 11, 2021
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