Everyone Active Reviews 

5,453
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 740 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful and welcoming staff, noting their politeness and professionalism, especially those who provide personal training or lead classes. Reviewers often find the facilities well-equipped with a good range of machines and a clean environment. The availability of various activities and courses is also a positive aspect for many. However, some people mentioned issues with facility maintenance, such as broken showers, lockers, and equipment that is often out of order. There are also complaints about cleanliness, with some areas described as dirty, and concerns about the temperature control within the gym. A few other people also felt that staff sometimes lacked attentiveness or failed to address recurring problems effectively.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff as friendly,... See more

Facilities

Clients share ambiguous opinions on facilities, with some praising the excellent range of equipment, good... See more

Service

Customers had ambiguous experiences with service, with some expressing disappointment regarding the quality... See more

Location

Reviewers mention ambiguous feedback about location, with some finding it convenient and well-maintained,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the classes, pool... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Lovely leisure centre, but dont join inf you want to regularly take classes... Most are over subscribed...eg Body Balance class iwith 40 places had 27 on the waiting list to attend. Several of us ha... See more

Rated 4 out of 5 stars

Enjoy the exercise classes. Lots to choose from. The booking system needs changing. Classes get booked up the week before and then people cancel at the last minute with only a couple of hours notice.... See more

Rated 4 out of 5 stars

Excellent range of equipment, but ever since the gym was upgraded 3 years ago, it is cold in winter and hot in the summer - despite numerous attemots to improve matters. The fault lies with a the... See more

Rated 2 out of 5 stars

Gym has plenty of kit but it's stiflingly warm. No air conditioning. (Doesn't work) so really demotivating. Pouring with sweat after 10 mins or so.


Company details

  1. Leisure Centre

Written by the company

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Contact info

3.3

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.3

All reviews

(5,453)

706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience at Cheam leisure centre

Great experience at Cheam leisure centre. The staff were friendly and helpful. The pool was really clean and not that busy, and they have onsite facilities including a sauna and steam room. My friend and I will definitely be going back to use the pool again. We had a really good time. It has been a while since I have been swimming. The only thing that would have been better is if there were no or at least less lane ropes out during the public swimming session to allow more space to dive etc. Would highly recommend going here as the prices are very reasonable.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Incredibly rude gym floor staff / 3-4 pm

Aware that Hillsborough gym regularly shuts down at 4 pm on Saturdays and Sundays, I rushed out of the lockers area without changing the shoes I came in, into trainers, like l should have. Gym floor duty staff commanded me in a very rude tone to leave immediately. As a contrast, when that happened once before, a different gym floor staff did that in a very polite professional manner. The reason why today's experience was so unpleasant was that l questioned him about the (only) fan that was previously cooling the gym area being now under his desk, which l happened to notice, and asked why not request of management to put another fan on the gym floor like l saw the other day when a different gym staff member was on duty. He just kept blaming the management of not caring about it despite the Aircon being inefficient in summer months on continuous basis. I understand very well the importance of wearing trainers on the gym floor but I don't think customers should tolerate rude tone and derogatory manner.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

I regularly go swimming at Farncombe

I regularly go swimming at Farncombe, and find it an enjoyable experience.
Changing rooms as is pool is clean and the staff are always friendly and welcoming.
Like the choice of lanes, and that lanes can sometimes be extra wide, allowing for faster swimmers to comfortably overtake.

July 9, 2026
Unprompted review
Rated 2 out of 5 stars

Visited for the first time

Visited for the first time with a small family. The Amersham leisure centre itself looks great and the reception staff were friendly.

Once i approached the pool side, I couldn't believe how muddy the floor is where parents are dropping their kids off to swimming lessons but wearing outdoor shoes then having to walk bare foot on such dirt. There should be a no shoe policy beyond a certain point.

I wasnt aware of the setting due to it being our first time and 2 female swimming teachers were so unapproachable. The look and tone was awful telling me "you have to wait until a certain time and to hold my son as the pool is deep" like im going to let my son drown. I knew I had to wait but wasnt sure which pool. Customer service was horrible.

The staff and lack of cleanliness ruined it for me and wont be returning. Shame as its a nice structured place.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Taken over by More Leisure/Serco..

Taken over by More Leisure/Serco... Awful...bring back Every One Active...This shower of shxx cannot even get the swimming lane structure correct..3 slow lanes full of breast strokers and a 'so called' fast lane so narrow you cannot over take safely and is a head on accident waiting to happen..Im sure HSE will be keen to hear this and I would also say the Council from whom they rent the building but I don't suspect they'll give a 4x...Can't wait for the new parking fees to fleece existing membership even more...oh yes, and membership price has already gone up more than 10%...Greedy Greedy Greedy and no improvements, oh apart from the fake wood effect stickers and new hand soap dispensers....Are you waiting for the increased membership fees and parking fees to fill the coffers before you start spending the £8 million refurb
..Laughable and useless..We don't like your business..

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

The help I received following a contact enquiry from Liz at Northcroft Leisure Centre Newbury was way beyond my expectations.
Extremely helpful, extremely knowledgeable and very patient, I am very grateful and impressed with the help I was given. Thank you so much.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Aji’s Hatha yoga is a winner for me!

Aji’s Hatha yoga is an absolute delight. We all arrive tired, stiff and feeling as though our bodies have forgotten how to move, yet we leave lighter, looser and somehow renewed.

I call it Aji’s Yoga Pharmacy because whatever support you need, whether physical, mental or spiritual, Aji seems to have the perfect pose (asana) for it. But the class goes far beyond the postures themselves. Through pranayama, or breath control, she teaches you how to breathe deeply and consciously, filling your body with oxygen in a way that calms the mind, nourishes the body and supports your overall wellbeing.

Holding poses such as Pigeon and Cobra for longer periods allows deep muscle release and encourages both strength and relaxation. The practice doesn’t just work on the body. It reaches into the psyche, helping you let go of tension that you didn’t even realise you were carrying.

I genuinely don’t know where I’d be without this class.

One thing I’d love to see is a lunchtime Hatha yoga session with Aji. Many of us now work from home, spending hours sitting at desks and staring at screens and databases. A midday class would offer the perfect opportunity to move, reset and return to work feeling refreshed. Lunchtime sessions would make a a real difference. Not everyone wants an intense gym workout in the middle of the day. Sometimes what we need is Aji’s Yoga classes.

Here’s hoping you can offer this. 🙏 ❤️ 🧘‍♀️

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting

The pool area is absolutely disgusting. Extremely dirty floors, filthy changing rooms covered in mold, limescale and hair. Many changing rooms are misssing doors, the bins over flowing and the whole area stank of urine.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Jade and Manny are amazing

Jade and Manny are amazing, thank you to both for being so welcoming and making us feel comfortable, very professional, a real credit to the sports centre.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Good equipment, and enough to handle large crowds but it can get very busy.

Though, someone needs to be in control of playlists there, the music is genuinely jarring and a hard listen - you need Airpods if you want even an ounce of motivation

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Everyone Active puts women at SERIOUS risk

This company intentionally puts women and girls at risk.

Today I went swimming then went to use the showers and found a MAN on his knees, bending right down in between 2 cubicles to clean the guttering. There were women in the cubicles either side showering right next to him.

THIS IS NOT OK!!! These showers should have been closed for cleaning if there is a male cleaner bending right down so he can easily look up at women or girls wearing no clothes.

I also witnessed another woman saying she didn't want to go in the showers with the male cleaner there as she did not feel safe.

There is another issue that the swimming changing room doors have big gaps underneath them and that the space is shared with men. This is also not OK.

Everyone Active: You need to protect women and girls. Currently you are doing absolutely NOTHING to safeguard them which in this day and age is an absolute disgrace.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Beware parking fine!

Beware! If dropping off or collecting for parties. The parking lot is not part of the leisure centre and you may receive £100 fine. All Sunbury Leisure Centre say is that they do not own the parking so there is nothing they can do.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

When they quote their fees

When they quote their fees, get it in writing as they charge and take more money than is verbally quoted. They also charge £25 for set up admin fee. Scandalous!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Since i started coming to hillsbrough…

Since i started coming to hillsbrough baths i have enjoyed it the classes i do are really good. It has helped me with my mental health which i suffer really bad with. The staff are amazing always making sure everything is ok and always there to listen to you if there is any problems you have with the centre.

July 8, 2026
Unprompted review
Rated 2 out of 5 stars

All started off well as joining was easy.

All started off well as joining was easy and the booking staff friendly, helpful and polite,but sadly I had to cancel the membership, which I did within the 14day cooling off period as it was an unwanted gift for a family member.
I received a confirmation email on 29th June saying a member of their team will review my request for a refund of money paid by visa upfront £59.99 and they would be in touch shortly. But I've heard nothing and cannot reply to their email as says it's 'no reply'. Worried. Julie

June 26, 2026
Unprompted review

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