The Gamesmen Reviews 

517
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast delivery times and the wide selection of games and collectibles available online. People truly appreciate the reasonable prices and note that orders consistently arrive quickly in secure packaging. Buyers often highlight the remarkably smooth online ordering process and reliable service provided by the staff. Though some customers noted occasional issues with damaged products arriving due to insufficient box protection or overly tight packaging. Reviewers explicitly advised others to check their items very carefully upon delivery since a few experienced frustrating packaging flaws.

What people talk about most

Product

Users describe positive interactions with product, highlighting a fantastic selection and good range of... See more

Delivery service

Consumers find delivery service to be extremely positive, highlighting consistently fast and prompt shipping... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy website navigation, great... See more

Price

Clients share positive opinions on price, highlighting great values and very affordable rates across a wide... See more

Service

Reviewers highlight positive aspects of service, describing experiences as 100% reliable, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopped with Gamesmen several times and have never had an issue. Always quick to post. There's usually only up to one working day wait between order and postage - there's a "skip the queue" pay extra... See more

Rated 5 out of 5 stars

Quick shipping, notified of packing, ready to ship, shipped and arrived. I've dealt with The Gamesmen since 1984 with my Commodore 64 and haven't looked back. Always a pleasure to deal with. The T... See more

Rated 5 out of 5 stars

These Guys are amazing i am just going to put it out there if you need or see anything you want on there website get it. I put my order in and it was processed within minutes and out for delivery not... See more

Rated 5 out of 5 stars

These guys snd gals are simply the best ever. I am not one to give reviews of any kind. But the professional service received from this company is had prompted me to leave this review. Timely delivery... See more


Company details

  1. Video Game Store
  2. Children's Toys Store
  3. Game Store
  4. Toy Store

Information provided by various external sources

Australia’s longest operating independent video game retailer. Open 7 Days. Est. 1982. Fast Delivery. Call 02 9580 9888. Shop online or in store for all your gaming needs, including Video Games, Consoles & Accessories (for PS4, Xbox One, Nintendo Switch, PC, Retro and more), Board Games, Tabletop Games & Puzzles, Toys, Pop Culture Merchandise, Gifts and more... The Gamesmen has a clear focus on continuing to deliver quality service, the extensive product range and the enjoyable shopping experience that has made us famous all these years. We will always do our utmost to offer the best possible deal combining price, service and the right product.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

517 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(517)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

New Item came Damaged scratched and…

New Item came Damaged scratched and scuffed looking like a used item.
Postage was excessive considering the item was small and light weight
Seller has 52 cases of similar negative feedback on EBay for customers receiving damaged or badly packaged goods with high postage.
It appears seller knowingly posts items in poor condition without care of customer satisfaction
I was offered $5 refund or a return which was not at all convenient for my circumstances.
Big thumbs down for this purchase

August 19, 2026
Unprompted review
Rated 3 out of 5 stars

Forgot to send order

I purchased a number of games in one go, and added an extra one after my original order. I contacted the company through their contact form and engaged in an email conversation afterwards. Different people replied and even though I gave clear directions my order failed to be shipped until approximately a week later after I emailed the company in regards to it’s whereabouts. It was a little bit disappointing with such a large order to not receive a small price match. Ordinarily this wouldn’t have bothered me so much but given I ordered about 12 games it was really disappointing.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great range of ideas for gifts

Great range of ideas for gifts that you can’t always find in local shops at very reasonable prices.Good communication through email & text from purchase to delivery. Prompt delivery securely packaged. 100% reliable every time I use them. (I live in WA)

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

I had a terrible and upsetting…

I had a terrible and upsetting experience ordering from this shop.I checked out my order on July 2, 2026 and received a confirmation and tracking number the next day. The tracking information said my parcel would arrive on July 6 (Monday).I was eagerly waiting for it but it never arrived.I followed up multiple times but no parcel showed up.Finally on July 15, 2026, Australia Post emailed to confirm the parcel was lost in transit. I’ll never order from this shop again because it caused me so much anxiety and stress.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

So helpful, above and beyond

I'd noticed a product on the website that my young child would really love, it was the last one and only available in store. After checking it over a pretty long period, I reached out and asked if it could be made available for online and the staff were so happy to help. They had it transferred from store to online fulfilment and let me knoe the exact steps to purchase. The whole process from me reaching out and having it transferred to having it in my hands via AusPost took only 3 days. Theyre always so friendly and fast.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Lightning fast shipping

Lightning fast shipping!
Maybe it was because I lived pretty close in NSW but once it was shipped it came the next day.
Absolutely would buy again (I already put down a preorder a month ago for another figure 🤣)
Cheers guys!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Got what I paid for

The package showed up in great condition and didn't take much time to show up. Will definitely be getting more of my Star Wars Black Series Collection from here.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

1989 Joker. I love purple! 💜

I preordered a McFarlane's Toy from the Gamesmen. In this case it was a highly awaited Jack Nicolson 'Joker' from 1989 Batman. Most collectors online a.k.a the U.S prefer the purple version💜 as opposed the an orange Platinum chase 🧡. After a few anxious weeks Gamesmen shipped my toy. I was nervous! While the 🧡 Joker is very nice, I was delighted to get the common 💜 one. Good price, speedy post and good packing. Thankyou times 1000to The Gamesmen.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Energizer Everest 1100…

I ordered the Energizer Everest 1100 Generator to keep my 373 litre fridge and upright freezer charged and it worked ! It kept them both charging for 5hrs which is all I needed , there was still 6hrs left on the generator to use , I was so pleased , it took me a while to work out that you have to switch on the AC button TWICE to activate the generator once the fridge was plugged in , and then wait approx 20mins for the watts to go down to about 8watts and then add the other plug from the upright freezer , our electric meters got changed over in our building and took 4 hours so this was ideal for a replacement of energy , so reliable , what a great help this was , and The Gamesmen were not only helpful and knowledgeable with this Energizer Everest , they also offer delivery within 2 days either through a courier or Australia Post , and it was also on a sale so I'm very happy with this experience all round , thankyou very much ☆☆☆☆☆

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Silent Hill 2 ps5

Always a pleasure and you know you're getting what you paid for. Great prices, fantastic selection of games. Wonderful store/company. Would recommend 100%

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and efficient.

I ordered a present for my niece through The Gamesmen. Check out was super easy, and there was a great sale on. Within the day it the order had been packed, and within two days it was on the doorstep! So fast and efficient - thanks so much The Gamesmen!

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE, ESPECIALLY FOR GIFTS. I bought an official Nintendo licensed collectible item as a gift. I paid extra for shipping and The Gamemen chose to ship it in a box that was too small. Despite photo evidence showing that they intentionally bent and damaged the official retail packaging to force it inside, they refused to offer even a $5 partial refund. When contacted for a partial refund, this games/toys/collectibles retailer shockingly claimed that they "do not consider the packaging as part of the figure" (their words verbatim). Very poor practice for items meant as gifts. Order number: 08-14593-66095

May 11, 2026
Unprompted review

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