Amii is very friendly, more than helpful, informative and has a good of sense of humour. A pleasure to talk to and a credit to your company
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy and straightforward Amli turner was so happy and polite and went that extra mile
Ami was great, she had all the info needed but wasn’t pushy whilst being vigilant. The price was reasonable as well :-)
Company replied
Absolutely amazing very helpful booked exactly what we wanted that was in our budget definitely be recommending her to friends and family thanks Amii
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Amii Turner, SO40, Southampton, United Kingdom
- 02380989743
4.3
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amii is very friendly
Amii is very friendly, more than helpful, informative and has a good of sense of humour. A pleasure to talk to and a credit to your company
June 23, 2026
helpful staff...dealt with Amii who is…
helpful staff...dealt with Amii who is consistently wonderful.
However, as we are of the older generation I detest having to do these things virtually...want face to face contact so Hays is making a huge mistake here.
March 17, 2026
Happy
Very easy and straightforward Amli turner was so happy and polite and went that extra mile
February 25, 2026
Amii.was very knowledgeable and…
Amii.was very knowledgeable and efficient.
Made 2 bookings .hopefully all will go well .1st time have used a travel agent.
November 27, 2025
The young apprentice was warm and…
The young apprentice was warm and welcoming and informative
May 10, 2025
Excellent service thank you Amii.
All round excellent service. Thank you Amii you couldn't have been more helpful!
September 17, 2024
Excellent customer service from Ami ,so…
Excellent customer service from Ami ,so helpful, I will definitely be recommending Hays to Family & Friends
August 30, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amii was very pleasant and patient
Amii was very pleasant and patient. made the whole process very easy.
thank you!
May 29, 2024
Reply from Hays Travel - Amii Turner
Thank you so much for your feedback. It was a pleasure booking your MSC Cruise for you and your family :)
Absolutely amazing very helpful booked…
Absolutely amazing very helpful booked exactly what we wanted that was in our budget definitely be recommending her to friends and family thanks Amii
March 25, 2024
Reply from Hays Travel - Amii Turner
Thank you so much for your lovely review. I cannot wait to hear all about your trip to Thailand :)
Amii couldn't do enough for me
Amii couldn't do enough for me, with a quick response and addressing all of my requirements
February 26, 2024
Reply from Hays Travel - Amii Turner
Thank you so much for you review. It was a pleasure booking your trip for you to Prague :)
Ami was great
Ami was great, she had all the info needed but wasn’t pushy whilst being vigilant. The price was reasonable as well :-)
February 9, 2024
Reply from Hays Travel - Amii Turner
Thank you so much for your feedback Hannah. It was a pleasure to book your Iceland Holiday :)
Amii was very knowledgable
Amii was very knowledgable, friendly and helpful. Was so easy to get everything sorted
January 25, 2024
Reply from Hays Travel - Amii Turner
Thank you for your wonderful feedback. I hope you enjoy your cruise and I cannot wait to hear all about it :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.