Hays Travel - Anna Marie Sim Reviews 

18
TrustScore 4.5 out of 5

4.5

Personal Travel Consultant Anna Marie Sim, B240NJ Birmingham, West Midlands (England), GB


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Rated 5 out of 5 stars

This is the second trip i have booked in 2 weeks and Anna is as usual a perfect agent will be booking more with Anna as time goes by

Rated 5 out of 5 stars

Anna made the process easy from start to finish - and we weren’t the easiest to deal with. We had a number of changes to our destination, weren’t clear about our budget at the start and didn’t know th... See more

Company replied

Rated 5 out of 5 stars

Anna was incredible helpful booking for our large group, she researched options, coordinated details, was flexible with date/flight changes and made us aware of any considerations. The whole process w... See more

Company replied

Rated 5 out of 5 stars

We have just booked a cruise through Hays I seen this cruise on another site spoke to Anna at Hays who checked and matched price also advise us on best transport and hotel affordable Doing an... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Anna Marie Sim, B240NJ, Birmingham, West Midlands (England), United Kingdom

  • 01213740235

4.5

Excellent

TrustScore 4.5 out of 5

18 reviews

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4.5

All reviews

(18)

122,751 reviews in the last 12 months

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Rated 5 out of 5 stars

We have just booked a cruise through…

We have just booked a cruise through Hays
I seen this cruise on another site spoke to Anna at Hays who checked and matched price also advise us on best transport and hotel affordable
Doing and arranging everything online because we are not technology wise
Anna said don't worry that's why we are here to help you
We are so pleased and grateful for her help
We are in our 70 +
We will recommend Hays and using them for all our travels

February 22, 2026
Rated 5 out of 5 stars

Travel agent Anna made it very easy and…

Travel agent Anna made it very easy and stress free to book our holiday, communication was superb and went out of her way to find us the perfect holiday, 2 very happy customers and will definitely recommend the service and Anna who I found very professional and her customer service was 100%.

February 20, 2026
Rated 5 out of 5 stars

Brilliant experience booking with Anna

Brilliant experience booking with Anna. So easy and available to answer any questions. Highly recommend and will definitely be using again!

January 27, 2026
Unprompted review
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Reply from Hays Travel - Anna Marie Sim

Thank you Becky, appreciate your feedback! Have an amazing holiday! :-)

Rated 5 out of 5 stars

Friendly, helpful and knowledgeable

Anna was incredible helpful booking for our large group, she researched options, coordinated details, was flexible with date/flight changes and made us aware of any considerations. The whole process was effortless for me! Thanks Anna.

January 27, 2026
Unprompted review
Hays Travel - Anna Marie Sim logo

Reply from Hays Travel - Anna Marie Sim

Thank you Hayley, appreciate your feedback! Have a great holiday :-)

Rated 5 out of 5 stars

Absolutely fantastic service 👏

Absolutely fantastic service 👏
Very helpful & friendly 🙂
Thank you

January 27, 2026
Unprompted review
Hays Travel - Anna Marie Sim logo

Reply from Hays Travel - Anna Marie Sim

Thank you so much for this, appreciate the feedback! Have the best holiday :-)

Rated 5 out of 5 stars

Anna Marie Sim

Anna has made booking our girls trip to Dubai an absolute walk in the park. Nothing has been too much trouble, getting all 12 of us booked and sorted! Roll on November

January 27, 2026
Unprompted review
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Reply from Hays Travel - Anna Marie Sim

Woohoo, it will be here before you know it! Thank you for your feedback, much appreciated! :-)

Rated 5 out of 5 stars

A lovely personal service

A lovely personal service. Anna was so helpful and listened to all my needs. She adapted the initial search results when I had reviewed them. She was also really quick at getting information to me. If she wasn't free, she gave me a time when she would be. Nothing was too much trouble.

January 19, 2026
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Reply from Hays Travel - Anna Marie Sim

Thank you so much Sue, appreciate the feedback! Have the best holiday!

Rated 5 out of 5 stars

holiday or trip made easy..Anna is the go-to person!

Anna made the process easy from start to finish - and we weren’t the easiest to deal with. We had a number of changes to our destination, weren’t clear about our budget at the start and didn’t know the exact duration we wanted. However Anna handled it all with patience and understanding. Anna gave us great advice on destination options that could work for what we wanted and once we finalised the budget gave us a few options to choose from. Once the decision was made she kept us fully informed during the booking process and was completely transparent about what was included and what wasn’t. Question - Would I want to book with anyone else? Answer - I wouldn’t!

January 19, 2026
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Reply from Hays Travel - Anna Marie Sim

It was my pleasure to find the right trip for you and the girls! Thank you kindly for the feedback, much appreciated :-)

Rated 5 out of 5 stars

Booked 2 holidays with annamarie and…

Booked 2 holidays with annamarie and she has been great. Answered all questions and sorted me 2 great holidays. Im in the process of booking a 3rd one with her. 🫶🏿👌🏿

November 15, 2025
Unprompted review
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Reply from Hays Travel - Anna Marie Sim

Thank you Ade, it's been a pleasure sorting out your trips for you and looking forward to getting the next one organised :-)

Rated 5 out of 5 stars

The enquiry and booking process was made possible by Anna Maries experience, patience and persistence.

The enquiry and booking process was possible and completed without any issues, whereas other agents couldn't help me due to my overseas address. So I am a very happy customer.

January 17, 2026
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Reply from Hays Travel - Anna Marie Sim

Thank you so much Tracy-Ann, really appreciate your feedback and I look forward to hearing all about your holiday on your return! x

Rated 5 out of 5 stars

Anna was very helpful and went through…

Anna was very helpful and went through everything with us to reassure us about the holiday before we booked it. She was knowledgeable, friendly and made everything feel easy to do

November 11, 2025
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Reply from Hays Travel - Anna Marie Sim

Thank you Deb, so glad you was happy with the service and Iook forward to hearing all about your forthcoming cruise.

Rated 5 out of 5 stars

Christmas Market Breaks

Asked for Christmas market breaks within a budget and plenty of options came through throughout Europe! Including destinations I Wasnt previously thinking of!

Excellent service through and through

November 11, 2025
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Reply from Hays Travel - Anna Marie Sim

Thank you Chris, I am so glad that you was happy witht he options given and I was happy that you had a great time too!

Rated 5 out of 5 stars

Amazing

Amazing! Sorted everything for us, didn’t have to do anything, made the process very easy!

September 6, 2025
Unprompted review
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Reply from Hays Travel - Anna Marie Sim

Thank you Emelia, so glad you was happy and that you also had an amazing holiday!

Rated 5 out of 5 stars

Customer satisfaction

Excellent service from the beginning to end . Lovely staff very knowledgable, please keep it up.
Yours
Roger Owen
Mold north wales hays travel

October 13, 2025
Hays Travel - Anna Marie Sim logo

Reply from Hays Travel - Anna Marie Sim

Thank you for your feedback, very much appreciated :-)

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