It was the staff, Lisa, the manager along with the other two ladies. very professional, friendly, happy, very informative. There was nothing we did not know about our holiday and future holiday. They... See more
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See what reviewers are saying
Was looking for flights Manchester to Sydney spoke to a very pleasant natured person told her what i looking for and dates told me to leave it with her and would contact me same afternoon rang me with... See more
I book all my holidays through Hays Travel, and I am always absolutely thrilled when I get to deal with Grace. She is a total superstar—incredibly friendly, deeply knowledgeable, and always brings the... See more
Company replied
I allways deal with Lisa she is amazing she has booked all my holidays that I have which is 3 a year she knows wot I want as I am dead fussy over were I want to go and she gets that . If she is of I... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
154A Mariners Way, Strand Shopping Centre, L20 4SY, Bootle, United Kingdom
- 0151 4386475
4.9
Excellent
855 reviews
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Love going in the shop always friendly…like meeting friends
Love going in the shop always friendly and patient with us Grace goes the extra mile to make sure were well looked after very helpful and friendly could not speak more highly of the shop experience
January 31, 2026
Reply from Hays Travel - Bootle
Hi Brian,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Grace :)
As soon as I walked through the door I…
As soon as I walked through the door I was welcomed.
Dahla the young lady who helped us was so helpful, she found the ideal package for us and made everything easier and stress free for me.
January 21, 2026
Reply from Hays Travel - Bootle
Hi Tracey,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla :)
Sean has done a great job helping us
Sean has done a great job helping us, making sure everything everything we need from assistance to what paperwork we need. Thank you Sean.
January 21, 2026
Reply from Hays Travel - Bootle
Hi Donna & Brian,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Great travel agents Jonny couldn’t do…
Great travel agents Jonny couldn’t do enough for us
January 27, 2026
Reply from Hays Travel - Bootle
Hi Marie ,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Staff members were very helpful with my…
Staff members were very helpful with my request
January 27, 2026
Reply from Hays Travel - Bootle
Hi Mark,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Grace :)
Really helpful
Really helpful, highly recommend, jonny was so helpful going through details with us , booked holiday which very happy about
January 26, 2026
Reply from Hays Travel - Bootle
Hi Deborah,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Reply from Hays Travel - Bootle
Hi Garry,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Outstanding Customer Service from Lisa
Outstanding customer service from Lisa in helping us to book New York for our daughter's 21st! Lisa went over and above in finding us suitable options at a great price! The whole team at the Strand Shop are just brilliantly helpful and want to help you to find the best deal! Can't thank you enough Lisa, the 0% deposit and paying monthly is the icing on the cake, we will be back to book with you again !
January 16, 2026
Reply from Hays Travel - Bootle
Hi Helena,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Lisa :)
Peace of mind
Always go above and beyond no matter how many questions you ask its never too much trouble and peace of mind everything is sorted in one place... great because lots of staff have personal experience of places you want to go.
January 23, 2026
Reply from Hays Travel - Bootle
Hi Kelly,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Grace :)
Reply from Hays Travel - Bootle
Hi Rosalind
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
I A great experience
I A great experience.Advisor very knowledgeable managed to book a great cruise for us with all our requirements met.Would highly recommend Hays travel.
January 21, 2026
Reply from Hays Travel - Bootle
Hi Terence,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
winter holiday
Served by a lovely young lady called Dahla, the staff were very friendly and made us feel at home, I would definitely recommend Hayes travel bootle strand.
January 20, 2026
Reply from Hays Travel - Bootle
Hi Elizabeth,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla :)
Reply from Hays Travel - Bootle
Hi Doreen,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla :)
First time visiting Hays travel
First time visiting Hays travel. Found it to be a great experience. Dahla your travel assistant was very professional and price matched our online holiday booking to Cyprus. The process was very easy for us to understand with the flight times and accommodation.
Requested that we download you app and everything can be seen. Thank you and we shall look at booking again in the near future.
January 20, 2026
Reply from Hays Travel - Bootle
Hi Colin,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla :)
Experienced staff member who examined…
Experienced staff member who examined all destination options allowing us to make the booking which met all our requirements.
January 20, 2026
Reply from Hays Travel - Bootle
Hi Joseph,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
I was listened to about what type…
I was listened to about what type holiday I wanted, where I wanted and special needs I needed with myself being a wheelchair user. Regarding needs at the airport, getting on the plane and transport to get to the hotel and back to the airport as I am able to get up and down steps on a coach and because I am bringing my power chair with me.
January 19, 2026
Reply from Hays Travel - Bootle
Hi John,
Thank you for you kind review, It was my pleasure.
I am glad we got you booked and ready for your holiday. Your needs where my main priority and i am glad i made you feel listened to.
Kind regards,
Dahla
Reply from Hays Travel - Bootle
Hi Paul,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
I was really happy with the member of…
I was really happy with the member of staff who looked after me. I have booked with Hays for years and I am always happy with the service
January 14, 2026
Reply from Hays Travel - Bootle
Hi Rachael,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Very good help well informed can't wait…
Very good help well informed can't wait to go
January 15, 2026
Reply from Hays Travel - Bootle
Hi Hugh
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Kim
The agent who dealt with us was very…
The agent who dealt with us was very pleasant and had a very cheerful demeanour. She was very professional at her job and answered all our questions regarding the cruise,as a result we decided to go ahead and book the holiday
January 13, 2026
Reply from Hays Travel - Bootle
Hi Maurice,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Dahla
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