We've just booked our third holiday through Claire and once again the experience was absolutely seamless. Claire is consistently friendly, knowledgeable, and incredibly helpful - nothing is ever... See more
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Claire is great she has booked 6 holidays for us now and never let us down. Great prices and help with anything you need.
Had a fantastic holiday in turkey, the eftalia ocean hotel was brilliant, very clean very helpful. Claire Murphy at hays travel was excellent, very easy to book, Claire is really helpful and makes the... See more
Company replied
We had never used Hays before. We found Claire to be very good in meeting our ideas and needs in a holiday search request. We changed our minds a few times and Claire was able to quickly adjust. When... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Claire Murphy, TS16, Eaglescliffe, United Kingdom
- 01642 988233
4.7
Excellent
48 reviews
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Claire is great she has booked 6…
Claire is great she has booked 6 holidays for us now and never let us down. Great prices and help with anything you need.
July 16, 2026
Great booking experience…cant wait for…
Great booking experience…cant wait for holiday. Thanks for your patience Claire Murphy!!
July 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Claire made it easy to book our holiday…
Claire made it easy to book our holiday she was knowledgeable about where we wanted to go and took the worry out of booking
April 28, 2026
Reply from Hays Travel - Claire Murphy
Hi Jackie, thanks so much for the 5 star review!
Sure you'll both have a brilliant time, you know where I am if you need anything before you go xx
Claire found us exactly what we were…
Claire found us exactly what we were looking for. Everything was straightforward and no hassle. She was prompt in answering queries and made sure we had everything we needed.
January 30, 2026
Reply from Hays Travel - Claire Murphy
Hi Claire, thank you for the lovely review, it means the world 🌍.
I'm sure you'll have an amazing time, Claire x
We had never used Hays before
We had never used Hays before. We found Claire to be very good in meeting our ideas and needs in a holiday search request. We changed our minds a few times and Claire was able to quickly adjust. When we decided to book Claire answered all our questions. We found the process and the steps involved to book and pay the deposit very easy. Booking took a long time to appear in the app which was a bit annoying.
January 25, 2026
Reply from Hays Travel - Claire Murphy
Hi Colin, thank you for taking the time to leave me a 5 star review :), it's really appreciated.
You know where I am if you need any help before you travel, Claire x
Excellent personal Customer Service
Claire is an excellent Personal Travel Consultant who is very professional and provides excellent personal customer service. She always goes that extra mile and i would highly reccommend her to anyone looking to book their next holiday.
January 20, 2026
Reply from Hays Travel - Claire Murphy
Hi, Jacqueline, thanks so much for taking the time to leave me such a lovely review.
Have a great holiday, take care, Claire x
5 Star Service
Claire always gives great advice and recommendations on hotels / travel.
She finds the best deals and always beats the high street prices.
January 8, 2026
Reply from Hays Travel - Claire Murphy
Hi Becky, thanks so much for the lovely 5 star review :)
You'll all have an amazing holiday and you know where I am if you need anything before you go, Claire x
Claire was amazing!
Claire was amazing from start to finish and got us the best possible deal she could! 100% recommend Claire and will be using her again!
September 10, 2025
Reply from Hays Travel - Claire Murphy
Hi Michelle, thank you for the lovely 5 star review! It means the absolute world 🌍. Hopefully speak to you again soon for more holiday planning, take care :) x
3rd booking with Claire
We've just booked our third holiday through Claire and once again the experience was absolutely seamless. Claire is consistently friendly, knowledgeable, and incredibly helpful - nothing is ever too much trouble (even when we changed the itinerary every few days!)
She takes the time to understand exactly what we're looking for and managed to find us the perfect getaway tailored to our preferences and budget.
We wouldn't book with anyone else.
Thank you
October 23, 2025
Reply from Hays Travel - Claire Murphy
Hi Alex, thanks so much for taking the time and leaving me a 5 star review! It was my absolute pleasure to book your holiday and I'm sure you'll both have an amazing time! x
We have been using Claire for years now…
We have been using Claire for years now and she always goes above and beyond. Great service as aways
September 11, 2025
Reply from Hays Travel - Claire Murphy
Hi Lynda, thank you so much for the lovely review :)
It's always a pleasure to book your holidays and I'm sure you will love every one of them :)
Claire xx
Reply from Hays Travel - Claire Murphy
Hi Tony, thank you for taking the time and leaving me a 5 star review. It really does mean the world 🌍. Have a lovely time in Crete, take care, Claire :)
Couldn't ask for a better service
Claire was really helpful and found me a great looking holiday hassle free.
Couldn't ask for a better service. Can't wait to go
June 13, 2025
Reply from Hays Travel - Claire Murphy
Hi Cheryl, thank you so much for taking the time to leave me a 5 star review! Glad to hear you had a lovely holiday and look forward to more holiday planning in the future :)
Excellent customer service ...we havent…
Excellent customer service ...we havent been away on holiday for quite a while so was a little unsure of what to do but Claire was able to answer all our questions and get us the holiday we wanted at a really good price ...she has assured us that if we have any worries or queries before we go she is only a phone call away and will do all she can to help ....Thank you Claire
May 4, 2025
Reply from Hays Travel - Claire Murphy
Hi Caroline, thanks so much for taking the time to leave me a lovely review. I'm sure you'll have an amazing relaxing time on holiday. You know where I am if you need anything before you go :) x
Had a fantastic holiday in turkey
Had a fantastic holiday in turkey, the eftalia ocean hotel was brilliant, very clean very helpful. Claire Murphy at hays travel was excellent, very easy to book, Claire is really helpful and makes the booking stress free. I have booked many holidays with Claire and wouldn't go anywhere else xx
October 27, 2024
Reply from Hays Travel - Claire Murphy
Hi Sarah, thanks so much for taking the time to leave me a 5 star review :)
I'm so pleased you all had a good time in Turkey xx
5 star service every time
Claire is amazing, nothing is too much trouble, always there to answer any queries and always finds the best deal around, will only book my holidays with Claire
October 29, 2024
Reply from Hays Travel - Claire Murphy
Hi Cheryl, thanks so much for taking the time to give me a 5 star review! It's always a pleasure to book your holidays and I'm sure you'll have an amazing time :) x
Claire was so patient professional and…
Claire was so patient professional and friendly would always book through Claire and recommend her to anybody.
October 15, 2024
Reply from Hays Travel - Claire Murphy
Hi Kathryn, thanks so much for taking the time to leave me a 5 star review! Have a brilliant time! x
Reply from Hays Travel - Claire Murphy
Hi Lucy, thanks so much for taking the time to leave me a 5 star review :)
Have a lovely time in Turkey x
Reply from Hays Travel - Claire Murphy
Hi Kelvin, thank you for taking the time to leave me a 5 star review, it really is appreciated. Have a lovely time in Lapland :)
Really fast
Really fast, efficient service. Almost too fast :-) - couldn’t keep up but a great change to the normal poor customer service / keep it up Claire
March 6, 2024
Reply from Hays Travel - Claire Murphy
Hi Katherine, thank you so much for taking the time to leave me a lovely review. You've got an amazing holiday booked and I'm sure you'll have a brilliant time :) x
100% recommend booking through Claire
Claire is so lovely and helpful. She always get back to us even when we’re asking a million questions. We have booked 3 trips with Claire - 2 of those were special occasions and the little touches that Claire did for each trip were so thoughtful
February 18, 2024
Reply from Hays Travel - Claire Murphy
Hi Gemma, thanks for taking the time to leave me a 5 star review, I really appreciate it.
Have a lovely time in Turkey :) x
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