Colette has been super patient and supportive, Listened to my requirements, which have changed a few times, and found me my dream holiday at a price to fit my budget. Communication has been excelĺent.... See more
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As ever, Colette came up trumps with booking our Galapagos/Ecuador holiday next Feb. All details and options thrashed out and presented with the best prices available. Very efficiently packaged and co... See more
Company replied
I have used Colette for my travel needs for a number of years. She is very knowledgeable about different aspects of the travel industry. She listens to what I require and makes good suggestions to f... See more
Company replied
Colette was very helpful and patient; answering lots of questions, and even handling an unexpected change in the number of travellers! She found a holiday which suits us very well! We can’t recomme... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Colette Coleman, HG3, Harrogate, United Kingdom
- 01423 299023
4.6
Excellent
39 reviews
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Colette has been super patient and…
Colette has been super patient and supportive, Listened to my requirements, which have changed a few times, and found me my dream holiday at a price to fit my budget. Communication has been excelĺent. Great customer service
July 28, 2026
Reply from Hays Travel - Colette Coleman
Hi K, Thank you so much for your lovely review. I'm delighted to have got your dream holiday back on track! Colette
Very helpful and knowledgeable in…
Very helpful and knowledgeable in putting together a package to meet our needs and budget
April 28, 2026
The booking process was managed brilliantly …
The booking process was managed brilliantly by Colette.
April 23, 2026
Reply from Hays Travel - Colette Coleman
Thanks for your brilliant review Christine. I'm delighted we got you booked to Brazil at a good price! Best wishes Colette
Excellent Travel Agent
I have used Colette for my travel needs for a number of years.
She is very knowledgeable about different aspects of the travel industry. She listens to what I require and makes good suggestions to find the perfect holiday.
I would not hesitate to recommend her services for any travel requirements.
January 30, 2026
Reply from Hays Travel - Colette Coleman
Thank you for your fantastic review! I'm sure that you are going to have a fabulous tour of Egypt. Best wishes Colette
Colette was very helpful arranging a…
Colette was very helpful arranging a trip to Florence around a wedding I was attending. It’s good to know, as a solo traveler I have a flexible holiday with atol protection and people I can contact for any reason.
January 17, 2026
Reply from Hays Travel - Colette Coleman
Lyn, Thank you for taking time to complete the review. It was a pleasure, and I am pleased we have a great itinerary that works around the wedding location. I'm here to help when you need to book your excursions. Regards Colette
Excellent service and price as always…
Excellent service and price as always from Colette.
Nothing too much trouble and all queries answered promptly.
Looking forward to our next holiday which will be booked through Hays Travel.
October 2, 2025
Reply from Hays Travel - Colette Coleman
Hi Andrew, thank you for your great review and for booking your next P&O Cruise through me. It's a great itinerary and I think you will find much has changed since your last visit!! Regards Colette
Colette Coleman - personal travel consultant
I have just booked a trip to New Zealand. Colette was extremely helpful and made the whole experience simple and efficient. She is very knowledgeable and will help you to get the best trip tailored to your needs. She also delivers great value for money.
October 2, 2025
Reply from Hays Travel - Colette Coleman
Hi Isobel, thank you for your great review, much appreciated. I'm looking forward to seeing all your penguin photos! Colette
Reply from Hays Travel - Colette Coleman
Thank you Pam, that is such a lovely review and I really appreciate it. As you know I'm always here to help you. Colette
Excellent service as ever.
As ever, Colette came up trumps with booking our Galapagos/Ecuador holiday next Feb. All details and options thrashed out and presented with the best prices available. Very efficiently packaged and completed. Thank you yet again Colette!
August 6, 2025
Reply from Hays Travel - Colette Coleman
Thank you for your lovely review. Honestly, it was a pleasure, although I am very envious! I will keep in touch over the coming months to help you plan this incredible trip Colette
Colette was very helpful and patient
Colette was very helpful and patient; answering lots of questions, and even handling an unexpected change in the number of travellers! She found a holiday which suits us very well!
We can’t recommend her enough. Thank you
July 26, 2025
Reply from Hays Travel - Colette Coleman
Hi Carol, thank you for your lovely review. I'm delighted that we managed to get your preferred dates, and very envious of your winter adventure to Finland! Call me on 01423 299023 if you need any help and advice in the lead up. Colette
Reply from Hays Travel - Colette Coleman
Hi Sylvia, thank you so much for your brilliant review! I'm here to help until your cruise ends, so feel free to call me on 01423 299023 or email me. Best wishes Colette
Reply from Hays Travel - Colette Coleman
Hi Helen, Thanks for both of your 5* reviews, much appreciated. I'm here to help with both your forthcoming trips so please get in touch on 01423 299023 or email me if you need any advice. Best wishes Colette
Please stop sending these reviews to…
Please stop sending these reviews to me, I have already done one but don’t want any more.
M Ellmore
February 13, 2025
I’ll be very honest.
I’ll be very honest.
Consultant Colette Coleman first class.
A cruise request dealt with from consultation to resolution with a refreshing degree of efficiency.
Regards Brian & Gillian Wall
January 30, 2025
Reply from Hays Travel - Colette Coleman
Dear Brian and Gillian, thank you so much for your very kind review. It was lovely to meet you both and I am delighted that together we found your perfect Norwegian cruise. Kind regards Colette
Good experience
Helpful advice and ready to answer any questions. Easy conversations and personal approach.
November 26, 2024
Reply from Hays Travel - Colette Coleman
Thank you for your kind words Kathryn. I'm here to help as you plan your holiday. Kind regards Colette
Great service as always from Colette
October 26, 2024
Reply from Hays Travel - Colette Coleman
Thanks Ian, hope you have a fabulous time in Rome
Reply from Hays Travel - Colette Coleman
Thank you for your very kind words, your review is much appreciated. I will be in touch shortly to arrange your day tours. Kind regards Colette
Colette was once again brilliant in…
Colette was once again brilliant in organising our forthcoming tour to Lake Garda she is so efficient in tailoring our requests.
February 7, 2024
Reply from Hays Travel - Colette Coleman
Hi Bridget, thank you so much for your lovely feedback. It was a pleasure, and thanks for the tea and biscuits when I visited! I'm delighted I found a tour to Italy that included your must see places. Kind regards Colette
Very quick and efficient and great…
Very quick and efficient and great advice and knowledge
January 4, 2024
Reply from Hays Travel - Colette Coleman
Thanks Christine! Hope you both enjoy some winter sun on Gran Canaria. Colette
Colette was amazing
Colette was amazing, anything you asked was sorted straight away thank you.
November 22, 2023
Reply from Hays Travel - Colette Coleman
Hi Angela, Apologies for the delayed response but I have only just got set up on Trustpilot. Thank you for your amazing review! It was a pleasure. Have a fabulous Christmas and speak to you in the new year. Best wishes Colette
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