Absolutely amazing .... had time patience to look for the perfect holiday for us at Disney . Nothing was to much or bother went up and above to look ant find . Well that soon change never answ... See more
Company replied
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Absolutely amazing .... had time patience to look for the perfect holiday for us at Disney . Nothing was to much or bother went up and above to look ant find . Well that soon change never answ... See more
Company replied
Danielle was very efficient and helpful! She was lovely to deal with and sorted everything I needed to know.
Company replied
Danielle helped me so much I must of asked 100 questions but she didn't mind and help me with all the answers I needed....she was so lovely and made me feel at ease with booking
Company replied
Very easy, quick, helpful and communication is excellent
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Danielle Davis, PR4, Preston, United Kingdom
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Danielle was very efficient and helpful! She was lovely to deal with and sorted everything I needed to know.

Reply from Hays Travel - Danielle Davis
Danielle helped me so much I must of asked 100 questions but she didn't mind and help me with all the answers I needed....she was so lovely and made me feel at ease with booking

Reply from Hays Travel - Danielle Davis

Reply from Hays Travel - Danielle Davis
Absolutely amazing .... had time patience to look for the perfect holiday for us at Disney . Nothing was to much or bother went up and above to look ant find .
Well that soon change never answer messages and enquiries then said that she had been blocked on Facebook could answer me but posting holiday on site. Had an awful time at airport needed assistance not heard from her messaged 12th October it now 17th of October still no reply WOULD NEVER EVER BOOK A HOLIDAY WITH THESE AGAIN!

Reply from Hays Travel - Danielle Davis
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