Emma Harrison organised a bespoke package for myself and a friend to go to Thailand. We wanted to go to Bangkok but also have some time at a nice beach resort or two and experience different places.... See more
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Emma Harrison organised a bespoke package for myself and a friend to go to Thailand. We wanted to go to Bangkok but also have some time at a nice beach resort or two and experience different places.... See more
Company replied
Emma has been absolutely awesome she has managed to organise a fabulous holiday, including trips at a reasonable price. Emma listened to all our requests and has really knocked it out of the park. Tha... See more
Company replied
Emma, went above and beyond to find us a special holiday that included all our needs, she listened to us and kept us informed all the way through. Couldn't have asked for anything more excellent servi... See more
Company replied
I contacted Emma Harrison with Hays Travel as I wanted to book a family holiday for April half term. We haven’t been abroad for a few years and we have a 1 and 6 year old, so slightly anxious about... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Emma Harrison, IP11, Felixstowe, United Kingdom
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Emma has been absolutely awesome she has managed to organise a fabulous holiday, including trips at a reasonable price. Emma listened to all our requests and has really knocked it out of the park. Thank you Emma you are a pleasure to deal with

Reply from Hays Travel - Emma Harrison
Emma Harrison organised a bespoke package for myself and a friend to go to Thailand. We wanted to go to Bangkok but also have some time at a nice beach resort or two and experience different places. Emma put together a perfect package based on our preferences and nothing was too much trouble. Everything was organised for us, Flights, Hotels, Airport transfers, Hotel transfers, a couple of trips and parking at the Airport and she ensured it was all within our budget. Thank you Emma for organising this. We can't wait to go!!!

Reply from Hays Travel - Emma Harrison
Emma, went above and beyond to find us a special holiday that included all our needs, she listened to us and kept us informed all the way through. Couldn't have asked for anything more excellent service

Reply from Hays Travel - Emma Harrison

Reply from Hays Travel - Emma Harrison
Emma wast fantastic, end of.
A prompt call back and nothing was a problem. Holiday booked no problem.
I hope she gets to see our feedback
Brian & Helen

Reply from Hays Travel - Emma Harrison
I contacted Emma Harrison with Hays Travel as I wanted to book a family holiday for April half term. We haven’t been abroad for a few years and we have a 1 and 6 year old, so slightly anxious about the practicalities of travelling with a baby.
Emma was so professional and really helped explain any queries I had. She sounded experienced and nothing was too much trouble even with my chopping and changing ideas.
I had written off Turkey as I thought they all seemed to be long transfers when looking at other holiday websites, however within minutes of Emma on the case she found a holiday with a 40 minute transfer! We are so excited for our holiday and she made it so much easier and it was a great price. She took time to break down the components of the total cost which was really useful.
Would happily recommend hays travel and Emma in the future!

Reply from Hays Travel - Emma Harrison
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