Lovely to deal with, communication is spot on and all links sent superfast! Lots of information given too and any questions were answered promptly. Would definitely recommend . Can't wait for our Xma... See more
Location
Switch locationPersonal Travel Consultant Emma Shirley, NG19 6EG Mansfield, East Midlands (England), GB
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Its our first time Cruising and the help and advice given to us has been second to none ,literally everything has been sorted and arranged for us, so professional a delight too ,thankyou for making i... See more
An excellent service that takes away the stress of sorting out your holiday. Very efficient, polite abcd extremely helpful. Would highly recommend
Fab experience with Emma, discussed the tour we wanted, I asked lots of questions, all itineraries sent through ( 4 in total) gave us time to look at them all. Lovely experience and booked the our T... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Emma Shirley, NG19 6EG, Mansfield, East Midlands (England), United Kingdom
- 01623333073
4.5
Excellent
15 reviews
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Its our first time Cruising and the…
Its our first time Cruising and the help and advice given to us has been second to none ,literally everything has been sorted and arranged for us, so professional a delight too ,thankyou for making it so stress free for us ,am so looking forward to our Christmas cruise can't wait ,thankyou again Emma ☺️
Would absolutely 100 % recommend without a doubt 👍
June 3, 2026
Unprompted review
An excellent service that takes away…
An excellent service that takes away the stress of sorting out your holiday. Very efficient, polite abcd extremely helpful. Would highly recommend
June 3, 2026
Unprompted review
Lovely to deal with
Lovely to deal with, communication is spot on and all links sent superfast! Lots of information given too and any questions were answered promptly. Would definitely recommend . Can't wait for our Xmas Cruise !
June 5, 2026
Excellent service
Excellent service, always answered my questions and gave me all the information I needed, would definitely use again
April 17, 2026
Emma was fantastic from enquiry to…
Emma was fantastic from enquiry to getting booked, nothing seemed to much trouble.
March 28, 2026
Our booking experience with Emma and …
Our booking experience with Emma and Rebecca Shirley was outstanding well informative and nothing was to much trouble certainly booking again through these lovely ladies
March 1, 2026
Emma answered all my questions and…
Emma answered all my questions and addressed my concerns with patience and understanding. I highly recommend her
February 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fab experience with Emma
Fab experience with Emma, discussed the tour we wanted, I asked lots of questions, all itineraries sent through ( 4 in total) gave us time to look at them all. Lovely experience and booked the our Trip to South Africa 5 stars 🌟
Really liked that we weren't rushed and could take our time to decide which was best for us 😀
February 4, 2026
Reply from Hays Travel - Emma Shirley
Thank you so much, Tracey - we really appreciate your lovely review! We’re so glad you enjoyed taking your time to choose and that everything came together for your husband’s special 65th birthday trip to South Africa. It was a pleasure helping you, and we hope you have the most amazing time!
Emma & Rebecca at Hays Travel – Your Personal Travel Consultants 🩵
Quality Service!
First time using them and I was really impressed. Emma and Rebecca were both super helpful and put together a great itinerary for my multi-centre trip. Will 100% use them again.
July 3, 2025
Unprompted review
Reply from Hays Travel - Emma Shirley
Thank you so much, Daniel - we really appreciate your kind words! We’re so glad you enjoyed your first experience with us and loved your multi-centre itinerary. We’d be delighted to help again anytime!
Emma & Rebecca at Hays Travel – Your Personal Travel Consultants 🩵
Start to finish an easy process
Start to finish an easy process, great communication, extensive knowledge, five stars ⭐⭐⭐⭐⭐
November 12, 2025
Unprompted review
Reply from Hays Travel - Emma Shirley
Thank you so much for your lovely review and choosing to book with us, we really appreciate it! We’re glad everything was smooth and easy from start to finish.
Emma & Rebecca at Hays Travel – Your Personal Travel Consultants 🩵
Excellent experience
Communication with Emma was excellent. She answered questions promptly about the trip. The payment options were explained.
October 26, 2025
Reply from Hays Travel - Emma Shirley
Thank you so much for your lovely review, Zoey! We’re so glad everything went smoothly and that Emma could help with your plans. Wishing you an amazing 50th birthday celebration and a fantastic trip!
- Emma & Rebecca at Hays Travel 🩵
No problems in booking lovely lady…
No problems in booking lovely lady called Emma sorted al the holiday out for me
July 11, 2025
Reply from Hays Travel - Emma Shirley
Thank you so much for taking the time to leave us a 5* review – it really means a lot! It was actually Rebecca who booked your holiday this time, we’re so glad you felt well looked after. 🧡 – Emma & Rebecca, Your Personal Travel Consultants at Hays Travel
Great service.
Emma has been so helpful,found us the perfect holiday, even looked and presented us with a cheaper/ better deal. Arranged all trips.
Lots of correspondence to keep us updated.
Perfect service and will be booking via Emma again.
July 10, 2025
Reply from Hays Travel - Emma Shirley
Thank you so much for your lovely review! 🧡 It was an absolute pleasure helping you find the perfect holiday and we’re so glad you were happy with the service. We always aim to go the extra mile, so hearing feedback like this means the world to us. Looking forward to helping you plan your next holiday in the future 😊✈️
– Emma & Rebecca, Your Personal Travel Consultants at Hays Travel
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I can't express how amazing my holiday experience was, all thanks to Emma and Rebecca.From the very start, they took the time to understand exactly what I was looking for and tailored the perfect trip for me. Everything was planned to perfection, and every detail was handled with care.
The destination, accommodations, and activities were beyond what I imagined. I truly felt taken care of every step of the way. I couldn’t be happier with how smooth everything went, and I’m so grateful for her expertise and attention to detail. If you're thinking about booking a trip, don't hesitate to reach out to them – they'll make sure your holiday is unforgettable!
Thank you so much for making this holiday one of the best I've ever had! I'll definitely be booking with you again in the future!
April 9, 2025
Unprompted review
Reply from Hays Travel - Emma Shirley
Thank you so much for this incredible review! We’re absolutely over the moon to hear how much you enjoyed your holiday and that you felt so well looked after every step of the way. It truly means the world to us to know we’ve helped create such special memories for you, and we’re so grateful for your trust and kind words. We can’t wait to help you plan your next adventure! 🌍✈️ – Emma & Rebecca, Your Personal Travel Consultants at Hays Travel
Excellent
Very helpful - even though i was indecisive, informative and will to go the extra mile to find suitable break for us.
May 7, 2025
Reply from Hays Travel - Emma Shirley
Thank you so much for your lovely review!
We’re really grateful for your kind words and so pleased we could help, especially while you were making your decision. It was a pleasure finding the right break for you, and we’re so happy it all worked out. Enjoy your trip, and thank you again for trusting us to help! 🌍✈️ – Emma & Rebecca, Your Personal Travel Consultants at Hays Travel
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