Everything was discussed in detail and all questions answered. Fiona goes that extra mile to make sure your holiday goes smoothly and any extras such as wheelchair assistance, booking extra leg room s... See more
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WE ASKED TO GO ON HOLIDAY TO A COUNTRY WE HAD NOT VISITED BEFORE. FIONA FOUND US A FABULOUS ALL INCLUSIVE HOLIDAY WITH EASY ACCESS FOR ONE OF OUR GUESTS WHO DOESNT WALK TOO WELL. PROMT SERVICE, REAS... See more
Company replied
Fiona Leng made our booking. Very quick & easy. Great quality hotel at a great price. Personalised by Fiona. The request & booking process took 30 minutes from start to finish. Photos, rating... See more
Company replied
Fiona was absolutely fantastic booking my holiday at such a late request. Everything was just so seamless and booked in no time. Took all the worry away from myself and would definitely use Fiona in t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Fiona Leng, SR7, Seaham, United Kingdom
- 1915438996
4.7
Excellent
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Extremely knowledgeable re hotel…
Extremely knowledgeable re hotel amenities and the location location of the hotel
September 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything was discussed in detail and…
Everything was discussed in detail and all questions answered. Fiona goes that extra mile to make sure your holiday goes smoothly and any extras such as wheelchair assistance, booking extra leg room seats for a passenger with a disability. Fiona prints all the tickets and presents them in individual envelopes. Highly recommended, wouldn't go any where else always good value for money. Thank You.
February 18, 2024
Reply from Hays Travel - Fiona Leng
Thanks again Alan for your continued support, I really appreciate it. Fiona.
Reply from Hays Travel - Fiona Leng
Thank you. Fiona.
Reply from Hays Travel - Fiona Leng
Thank You.
Booked multiple holidays with Fiona…
Booked multiple holidays with Fiona always the best price.Hassle free and always goes the extra mile dropping travel documents through the door and once even complementary security fast track passes when the wife was recovering from a operation always feel like I get the VIP treatment would never go anywhere else thanks again Fiona
August 23, 2023
Reply from Hays Travel - Fiona Leng
It's always a pleasure booking your holidays. Thank you for your continued support and lovely review, I really do appreciate it.
Fiona. X
Fiona was absolutely fantastic booking…
Fiona was absolutely fantastic booking my holiday at such a late request. Everything was just so seamless and booked in no time. Took all the worry away from myself and would definitely use Fiona in the future. Thank you 😘
October 9, 2023
Reply from Hays Travel - Fiona Leng
Thank you Janice, Hope you had a lovely little break away.
Fiona. X
Fabulous travel consultant
Great, friendly and helpful customer service from Fiona from booking to return from holiday. Nothing was a problem 😊
Fiona is really knowledgeable, we appreciated her advice and help on a few issues during our holiday. We’d highly recommend 💯
September 23, 2023
Reply from Hays Travel - Fiona Leng
Thank you for your kind review Allison. Always here to help at any time of the day haha.
Thank you for your repeat custom and trust in me, It is really appreciated.
Fiona. x
It was so easy from start to finish and…
It was so easy from start to finish and Fiona went over and above whilst gettimg the correct holiday for myself and my family. I will definitely book again with Fiona as she got me a great deal
September 18, 2023
Reply from Hays Travel - Fiona Leng
Thank you taking the time to leave this lovely review. I'm sure you and your family will have the best time on your holiday.
Fiona. x
Nothing was a bother for Fiona
Nothing was a bother for Fiona, she was able to get me booked up very quickly. She went through everything with me and put me at ease
September 10, 2023
Reply from Hays Travel - Fiona Leng
Thank you for your lovely review Clare.
Fiona. x
Fiona really went the extra mile to…
Fiona really went the extra mile to help arrange our trip
September 17, 2023
Reply from Hays Travel - Fiona Leng
Thank you Richard. What a lovely surprise this is going to be.
Fiona. X
Very happy to deal with Fiona
Very happy to deal with Fiona. Even asking to find a similar deal. Reliable and friendly. Thank you again
September 10, 2023
Reply from Hays Travel - Fiona Leng
Always a pleasure, thank you.
Fiona. x
Amazing service
August 31, 2023
Reply from Hays Travel - Fiona Leng
Thanks Beryl, really appreciate your support.
Fiona. X
Reply from Hays Travel - Fiona Leng
Thank you for your review Katie. Your trip is going to be so magical.
Fiona. x
Very helpful and easy to do all…
Very helpful and easy to do all confirmations sent strsifht away by email
Fiona was Friendly and easy to deal with will use again
August 15, 2023
Reply from Hays Travel - Fiona Leng
Thank you Sharon for taking the time to leave your review. This holiday is going to be one to remember!
Fiona. x
Excellent booking experience Fiona is…
Excellent booking experience Fiona is very knowledgeable, and we are repeat customers, so would highly recommend.
August 15, 2023
Reply from Hays Travel - Fiona Leng
Thank you Wendy. I can not wait to see your holiday photos chilling in your pool and having fun on your water slide.
Fiona. x
Seamless Service from Fiona.
Fantastic service from start to finish, Fiona made booking a holiday seamless, I told her what I wanted and my budget and she found me a fantastic deal within 2 days. 100% recommended from me.
July 27, 2023
Reply from Hays Travel - Fiona Leng
Thank you for your review, I really appreciate your recommendation. Hope you and your lovely family have a great time on holiday.
Fiona. x
Fiona hays travel make booking easy
Fiona who took my booking was amazing very professional very polite and understanding of the holiday I was looking for will defo be booking my next holiday with Fiona hays travel
July 25, 2023
Reply from Hays Travel - Fiona Leng
Thank you for the lovely review. I'm sure you'll have a fab time away, and only 5 sleeps to go.
I can't wait to hear all about it.
Fiona. X
First class service
Fiona has now booked 3 holidays for my family. I’ve been quite specific in what we wanted and Fiona has provided advice to help me make decisions.
Fiona has made the process easy and all documents required provided.
Would recommend Fiona 100%
July 13, 2023
Reply from Hays Travel - Fiona Leng
Thank you Claire for trusting me with all your family holidays. I hope you and your family have a lovely time in the sun.
Fiona. X
Great service
Fiona was very helpful and efficient. She contacted airline regarding an allergy. She also printed all documentation and checked us in. Fantastic service and Fiona will be my first choice for future bookings
May 4, 2023
Reply from Hays Travel - Fiona Leng
Thank you Sandra, all part of my personal service.
I look forward to booking your next holiday.
Fiona. X
WE ASKED TO GO ON HOLIDAY TO A COUNTRY…
WE ASKED TO GO ON HOLIDAY TO A COUNTRY WE HAD NOT VISITED BEFORE. FIONA FOUND US A FABULOUS ALL INCLUSIVE HOLIDAY WITH EASY ACCESS FOR ONE OF OUR GUESTS WHO DOESNT WALK TOO WELL. PROMT SERVICE, REASONABLE PRICE, SPECIAL ASSISTANCE AND HAPPY GUESTS.
FIVE STAR HOLIDAY REP!! XXX
July 17, 2023
Reply from Hays Travel - Fiona Leng
Thank you for your lovely review. Its always a pleasure to look after you and your travel party. Have a fantastic holiday.
Fiona. x
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