Hays Travel - Gemma Campbell Reviews 

30
TrustScore 4.5 out of 5

4.6

Personal Travel Consultant Gemma Campbell, WV12 Willenhall, GB


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Rated 5 out of 5 stars

Gemma was fantastic, she was able to find a holiday we were looking at for a significantly lower price to what I had found myself. She was helpful and informative. Booking with Gemma has taken a... See more

Rated 5 out of 5 stars

What a lovely holiday it was everything and more from start to finish on the riviera George Eliot boat through the heart of Europe . A big thank you has to go to Gemma Campbell from hays travel for s... See more

Rated 5 out of 5 stars

Amazing service from Gemma booking our annual girly trip! She found us an amazing deal we wouldn’t have found ourselves! Booking and confirmation was so easy, my 4th time booking with her and every... See more

Company replied

Rated 5 out of 5 stars

I was a bit nervous booking at first as never booked a holiday through them before but everything was explained and sent through to me and Gemma was really patient and answered questions that I asked... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Gemma Campbell, WV12, Willenhall, United Kingdom

  • 01902924757

4.6

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.6

All reviews

(30)

125,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Gemma was fantastic

Gemma was fantastic, she was able to find a holiday we were looking at for a significantly lower price to what I had found myself.
She was helpful and informative.
Booking with Gemma has taken all the stress away from booking ourself and we can look forward to our holiday knowing everything has been taken care of.
The payment process was quick and simple to complete.
10/10

June 1, 2026
Rated 5 out of 5 stars

Super riviera cruiser heart of Europe .

What a lovely holiday it was everything and more from start to finish on the riviera George Eliot boat through the heart of Europe . A big thank you has to go to Gemma Campbell from hays travel for sorting our super smooth holiday,without question Gemma sorted every detail of our holiday and we’ve just booked again on a riviera cruise on the river doura in Portugal for next year . Thank you Gemma and hays travel .

May 24, 2026
Rated 5 out of 5 stars

Gemma was Excellent!!

Gemma went above and beyond to find me a holiday that best suited mine and my families needs, along with ensuring all my documents were sent at the first and earliest convenience.

March 22, 2026
Hays Travel - Gemma Campbell logo

Reply from Hays Travel - Gemma Campbell

Thank you Nathan, it was an absolute pleasure helping you find the perfect holiday for you and your family. I always want to make sure everything is just right and that all the details are taken care of, so I'm really glad to hear you felt well looked after. :)

Rated 5 out of 5 stars

Gemma is excellent

Gemma found us an excellent deal on a cruise, she sorted everything out for us so we had no stress what’s so ever. Will definitely book through Gemma again

January 17, 2026
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Reply from Hays Travel - Gemma Campbell

Thank you so much for your lovely review 😊

Rated 5 out of 5 stars

I was a bit nervous booking at first as…

I was a bit nervous booking at first as never booked a holiday through them before but everything was explained and sent through to me and Gemma was really patient and answered questions that I asked will be definitely booking with her again
Thank you

December 31, 2025
Hays Travel - Gemma Campbell logo

Reply from Hays Travel - Gemma Campbell

Thank you for your lovely review Karen 😊

Rated 5 out of 5 stars

1st Class customer service

Gemma was very helpful and extremely efficient. She responded to my enquiries immediately and professionally. Really good to get great customer service.

October 27, 2025
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Reply from Hays Travel - Gemma Campbell

Thank you for your lovely review Margaret xx

Rated 5 out of 5 stars

Everything organised for you

Everything organised for you, easy booking process

October 14, 2025
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Reply from Hays Travel - Gemma Campbell

Thank you for another 5 star review Joanne. I really appreciate it :)

Rated 5 out of 5 stars

Gemma got us a fantastic deal for our…

Gemma got us a fantastic deal for our holiday this year so when we decided we wanted to return next year there was only one person we would want to book it for us. Gemma is polite, friendly and responds promptly and always gets us a fantastic deal. We wouldn’t go anywhere else! Thank you so much Gemma!

October 1, 2025
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Reply from Hays Travel - Gemma Campbell

Thank you for your lovely review Diane, I'm so happy you chose to book with me again :)

Rated 5 out of 5 stars

Fantastic support

Gemma has helped us with a previous holiday and such was her professional support, energy and determination to make our holiday a fantastic experience that it was a necessity to have her on board to make this new booking just as special for us.
It will be my 60th birthday as well as my wedding anniversary while we are away and I’m so looking forward to having the best time with a group of my friends.
Thanks Gemma x

September 27, 2025
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Reply from Hays Travel - Gemma Campbell

Thank you so much for this fantastic review, I really appreciate your kind words, you will have an amazing time :)

Rated 5 out of 5 stars

The booking was easy and I was helped…

The booking was easy and I was helped all the way. I was well looked after and found the booking experience a pleasure. Just looking forward to the holiday now.

July 7, 2025
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Reply from Hays Travel - Gemma Campbell

Thank you, I'm sure you will have a wonderful time.

Rated 5 out of 5 stars

Gemma went above and beyond …

Gemma went above and beyond to book the hotel I requested 👍 also got us good flight times
Thank you Gem

April 26, 2025
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Reply from Hays Travel - Gemma Campbell

Thank you Gail, I strive to get my customers what they ask for :)

Rated 5 out of 5 stars

Amazing service from Gemma…

Amazing service from Gemma booking our annual girly trip! She found us an amazing deal we wouldn’t have found ourselves! Booking and confirmation was so easy, my 4th time booking with her and every time Iv been 100% satisfied!
Will never book a holiday myself now!
Thanks Gem! Where next?! 😉

March 3, 2025
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Reply from Hays Travel - Gemma Campbell

Awwww thank you, pleasure is all mine :)

Rated 5 out of 5 stars

Gemma was a fantastic,knowledgeable…

Gemma was a fantastic,knowledgeable travel agent. She was really helpful,informative and helped cater to our needs.

November 7, 2024
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Reply from Hays Travel - Gemma Campbell

Thank you for your lovely review ☺️

Rated 5 out of 5 stars

Gemma was really helpful I’d highly…

Gemma was really helpful I’d highly recommend, she has found us the perfect little get away, we are so excited !

September 23, 2024
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Reply from Hays Travel - Gemma Campbell

Thank you so much for the lovely review. Looking forward to hearing all about your family holiday :)

Rated 5 out of 5 stars

Gemma found me an excellent holiday at…

Gemma found me an excellent holiday at an amazing price and in the school holidays too, she was extremely helpful throughout, I will be using Gemma for all future holiday bookings.

July 13, 2024
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Reply from Hays Travel - Gemma Campbell

Thank you so much, I hope you have had an amazing time :)

Rated 5 out of 5 stars

Very happy with Gemma who has recently…

Very happy with Gemma who has recently arranged three holidays perfectly for me.

February 9, 2024
Hays Travel - Gemma Campbell logo

Reply from Hays Travel - Gemma Campbell

Thank you for your lovely review, I hope you have had a wonderful time on your recent holiday :)

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