Gwalia was very helpful whilst providing her service to look for the best possible flights for us, would 100% recommend.
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I’d highly recommend Gwalia. Her service is first class with attention to detail and making sure she finds the right holiday for you. She offers the personal touch you don’t get booking online and is... See more
Company replied
Gwalia was extremely helpful and took great care in pleasing every member of our family with the bookings! It was challenging, but she took it in her stride and was unflappable, professional and very... See more
Company replied
Gwalia gave us 2 options for 3 different destinations within our budget. We went with the 1 that best suited us. Friendly and approachable, Looking forward to our trip in December.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gwalia Murphy, CW7, Winsford, United Kingdom
- 1270899772
4.6
Excellent
19 reviews
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3rd year running we have booked our…
3rd year running we have booked our holiday with Gwalia
June 28, 2025
⭐️⭐️⭐️⭐️⭐️
Gwalia was very helpful whilst providing her service to look for the best possible flights for us, would 100% recommend.
June 24, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Gwalia was extremely helpful and took…
Gwalia was extremely helpful and took great care in pleasing every member of our family with the bookings! It was challenging, but she took it in her stride and was unflappable, professional and very kind!
May 25, 2024
Reply from Hays Travel - Gwalia Murphy
Thankyou so much for you kind review, it really is appreciated. I am so happy that we found the perfect holiday for you all, I cannot wait to hear all about it when it comes around! Thankyou again for choosing to book your special family holiday with me.
First class service ever time
First class service ever time, 4th holiday through Gwalia 👌👍
April 27, 2024
Gwalia was brilliant
Gwalia was brilliant , asked what I’d like and what my price range was , quickly found us some holidays which were brilliant , worked hard to get us what we wanted past normal working hours which was brilliant for me as I don’t have time to go in to a store I recommend Gwalia to anyone looking to book with ease , the customer service is fantastic Thankyou Gwalia
April 19, 2024
Reply from Hays Travel - Gwalia Murphy
Thankyou Jack for your lovely review, it really is appreciated. I do try my best to cater to all of my customers individual needs as much as possible! I really do hope that you and your family have the best family holiday!
Great Holiday booking experience.
Gwalia gave us 2 options for 3 different destinations within our budget. We went with the 1 that best suited us. Friendly and approachable, Looking forward to our trip in December.
July 7, 2023
Reply from Hays Travel - Gwalia Murphy
Thankyou for your review, it really is appreciated and also for booking with me!
Well done Gwalia at Hays Travel
Booking with Gwalia at Hays Travel has been so simple, Agent is super efficient at replying to messages, I have sent her endless messages for quotes and she’s never put pressure on to book, Shes very thorough and also agrees to check you in, I have a few Hays agents on FB as we are just back from a recent holiday, this time I decided to book with Gwalia as she always went that extra mile to help, always replies to messages and seems really enthusiastic about her work. I have also recommended her to my friends n who are looking to book holidays.
August 8, 2023
Reply from Hays Travel - Gwalia Murphy
I have only just seen this, thankyou so much for these kind words, they really do mean so much! I will always do all I can for my customers and treat each holiday search as if it was my own taking the same care and attention. Thankyou again - personal recommendations really are worth their weight in gold :-)
Gwalia was welcoming from our first…
Gwalia was welcoming from our first connection, responding fast to my messages every time, sent me appropriate holidays based on my requirements/budget, a seamless interaction with a great outcome, hopefully the holiday is as good as Gwalia.
August 7, 2023
Reply from Hays Travel - Gwalia Murphy
Thankyou for taking the time to leave me such a lovely review :-)
I booked a cruise with Gwalia
I booked a cruise with Gwalia
The whole experience was 5 star from the time of booking until we returned from the cruise. Highly recommend her service
July 11, 2023
Reply from Hays Travel - Gwalia Murphy
Thankyou so much for taking the time to leave this kind review, I am so glad you enjoyed your first cruise! I can't wait to book the next one!
Absolute fantastic customer service
Absolute fantastic customer service , Kerry was amazing and would highly recommend you guys , I won’t ever book with anyone else 👍
July 11, 2023
Reply from Hays Travel - Gwalia Murphy
Thankyou for taking the time to leave this lovely review :-)
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and a very good telephone manner
June 11, 2023
Reply from Hays Travel - Gwalia Murphy
Thankyou for taking time to leave your lovely review and also for booking with me!
Fantastic and very helpful would highly…
Fantastic and very helpful would highly recommend
June 5, 2023
Reply from Hays Travel - Gwalia Murphy
Thankyou so much for your lovely review and for also choosing to book with me :-)
Gave gwalia the name of hotel I wanted
Gave gwalia the name of hotel I wanted, and dates, came back with a cheaper price and the hotel I wanted, and good flights as well, can't fault her.
May 26, 2023
Reply from Hays Travel - Gwalia Murphy
Thankyou so much for your lovely review and for booking with me!
Brilliant service and support
Gwalia was so professional and helpful. A totally stress free experience.
May 8, 2023
Unprompted review
Reply from Hays Travel - Gwalia Murphy
I would like to thankyou for your kind review and for choosing to book with me!
Simply the Best!!
Gwalia is very professional and so helpful. She made it a stress free experience when I booked my first ever cruise. Thank you so much Gwalia.
March 5, 2023
Unprompted review
Reply from Hays Travel - Gwalia Murphy
Thankyou so much for your lovely review, I cannot wait to see pictures from your booked holiday!
I’d highly recommend Gwalia
I’d highly recommend Gwalia. Her service is first class with attention to detail and making sure she finds the right holiday for you. She offers the personal touch you don’t get booking online and is extremely responsive to messages. Her prices either match or beat online so I would definitely recommend you use Gwalia for your next holiday.
April 1, 2023
Unprompted review
Reply from Hays Travel - Gwalia Murphy
Thankyou Lucy for your lovely review and kind words, I really appreciate the time you have taken to leave the detail you have. :-)
We have used Gwalia several times for…
We have used Gwalia several times for our family holiday bookings- as she’s brilliant. Her knowledge and determination to meet our requirements is outstanding. We couldn’t recommend Gwalia highly enough.
January 6, 2023
Unprompted review
Reply from Hays Travel - Gwalia Murphy
Wow thanks so much for this lovely review!
Such a great lady we booked with…
Such a great lady we booked with nothing to much to ask for at all every last thing took care of in 1 phone call air port stay for our car and private transfers for when we arrive in the other country, so thank you
May 14, 2023
Reply from Hays Travel - Gwalia Murphy
Thankyou so much for taking the time to leave this lovely review and choosing to book with me!
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