I’ve recently returned from a trip to New York, booked through James Carroll at Hays Travel. I can’t fault the booking process, from looking up quotes, to sending me all of the details via email, to e... See more
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Switch locationPersonal Travel Consultant James Carroll, GL2 Gloucestershire, GB
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I recently booked my fist ever trip to New York with James at Hays Travel, and I honestly couldn’t have asked for a better experience! From the very first message, James was friendly, knowledgeabl... See more
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Recently got back from vegas had an awesome wrestlemania experience from start to future cant fault James and the mvp team excellent people.
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Made my experience to booking my dream holiday so much easier. Always wanted to see the northern lights but was unsure how to book this as well as booking a flight and hotel separately. Amazing commun... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant James Carroll, GL2, Gloucestershire, United Kingdom
- 01452345622
4.6
Excellent
20 reviews
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Recently got back from vegas had an…
Recently got back from vegas had an awesome wrestlemania experience from start to future cant fault James and the mvp team excellent people.
April 15, 2026
Unprompted review
Reply from Hays Travel - James Carroll
Thanks so much for the kind words, Karl. I really appreciate you taking the time to leave a review.
I’m buzzing to hear you had such an awesome WrestleMania experience in Vegas. It’s a huge trip to organise, so knowing everything ran smoothly from start to finish is exactly what we aim for. I’ll be sure to pass your feedback on to the MVP team as well, they’ll love hearing it.
Thanks again for trusting us with such a massive event, and hopefully we’ll be planning the next WWE adventure with you before long! 👊
James ✈️
New York 10/10 Hays Travel Experience
I’ve recently returned from a trip to New York, booked through James Carroll at Hays Travel. I can’t fault the booking process, from looking up quotes, to sending me all of the details via email, to even checking in with us on the departure date and return date to make sure there were no issues. We had zero problems on the trip and I would absolutely use James again to book future holidays. Incredible service. Thank you so much.
April 13, 2026
Unprompted review
Reply from Hays Travel - James Carroll
Thank you so much for taking the time to leave such a lovely review, it honestly means the world.
I’m really glad to hear you had a smooth, stress‑free trip to New York and that everything from booking through to travel went exactly as it should. Checking in with clients before departure and on return is something I really care about, so it’s great to know that made a difference.
It was an absolute pleasure organising this trip for you, and I’d love to help plan your next adventure whenever you’re ready. Thanks again for trusting me, it genuinely means a lot.
James ✈️
⭐️Five-Star service
I recently booked my fist ever trip to New York with James at Hays Travel, and I honestly couldn’t have asked for a better experience! From the very first message, James was friendly, knowledgeable, and genuinely excited to help me plan my trip.
Nothing was too much trouble. He listened to what I wanted, made brilliant suggestions, including tips and tricks from his own recent trip to New York. He took care of every detail from our airport parking and private transfers to our hotel in Times Square. The whole process felt effortless, and I came away feeling confident, excited, and completely looked after.
If you’re thinking about booking a holiday, I very highly recommend James. His service is amazing, and he truly goes above and beyond. I’ll definitely be booking with him again
January 30, 2026
Reply from Hays Travel - James Carroll
Thank you so much for the review Kath. It was an absolute pleasure finding you this trip to NYC, You're going to absolutely love it. Look forward to booking you guys on another fab holiday :)
James is an absolutely star
James is an absolutely star. Listened and understood our requirements. Have previously booked through James and never been dissatisfied with his service.Would highly recommend to friends and family
December 17, 2025
Reply from Hays Travel - James Carroll
Thank you so much for your kind review, Maureen. It is always a pleasure booking your getaways for you. I hope you have a great time in Gambia and I look forward to the pictures and hearing all about it :) James
Leane was brill and friendly .she find…
Leane was brill and friendly .she find me the perfect holiday ! Thank you
October 26, 2025
Reply from Hays Travel - James Carroll
Thank you so much for your lovely review — I really appreciate it!
I just wanted to say it was actually James who helped book your holiday (Leanne will be pleased with the credit though 😄), and I’m so glad to hear you found the perfect trip and had such a great experience.
Thanks again for taking the time to leave feedback — it genuinely means a lot, and I’d love to help with your next holiday whenever you’re ready.
James ✈️
Friendly efficient nothing too much…Booking with James Carroll of Hays Travel
Friendly efficient nothing too much trouble. Made the whole booking experience easy.
June 30, 2025
Unprompted review
Reply from Hays Travel - James Carroll
Hi Jenny,
Thank you so much for the fab review! 🙌 It was an absolute pleasure helping you and your cruise crew get booked in — nothing’s too much trouble when it comes to holidays, especially when there’s a ship involved! 🚢✨
I’m always here for your next getaway, whether it’s another cruise, a cheeky city break, or just an excuse to escape the British weather. 🌧️✈️
So when you're ready to swap your slippers for flip-flops, you know where to find me — deals, laughs, and travel puns guaranteed. 😄
– James Carroll, Hays Travel
Your friendly travel pun-sultant 😎
Good service polite staff very friendly…
Good service polite staff very friendly and good prices
September 8, 2025
Reply from Hays Travel - James Carroll
Thank you so much for the lovely review! 💙
We’re thrilled you enjoyed our service — we like to think of ourselves as the travel world’s version of a cheeky cocktail: polite, friendly, and always served with great value. 🍸✈️
If good prices and good vibes are your thing, we’ve got plenty more holidays lined up that’ll float your boat (and maybe even sail it 🛳️😉).
Hope to help you jet set again soon — the next adventure is just a message away!
James C at Hays Travel ✈️
James Carroll at Hays Travel
Contacted James after seeing one of his deals on Facebook for a trip to London for 2 nights to see the Theatre show Stranger Things the first shadow. Could not believe the price that was being offered so messaged James to get it booked. James replied to my message very fast and provided me with all the information about the trip and answered all my questions. He got it all booked for us and even added another little discount which was great. Thanks James
June 26, 2025
Reply from Hays Travel - James Carroll
Hi Cain,
🧡 Thank you so much for the amazing review! It was an absolute pleasure helping you get your London theatre break booked—and what a show to see! Stranger Things: The First Shadow is bound to turn your world upside down (in the best way possible 😉).
I’m thrilled you spotted the deal and reached out—fast replies and extra discounts? Just call me the Hopper of holiday bookings 😄
Thanks again for booking your trip with me—I hope your time in London is full of adventure, Demogorgon-free drama, and maybe even a cheeky cocktail or two at The Upside Down Bar 🍸
Have the best time—and remember, if you ever need another break from the real world, I’m just a message away (no need for Christmas lights to contact me ✨).
Cheers
James C
Hays Travel ✈️🌍
Your friendly neighbourhood travel consultant 🧳
Easy booking
James C. Who I booked with couldn't have been more helpful. Brilliant rep really informative easy process. James was really patient and quick to reply.
June 27, 2025
Reply from Hays Travel - James Carroll
Hi Reade, thank you so much for your review. It was a pleasure helping you through the hike process. You also were very informative and quick to come back to me with any relevant information I needed. I know your break away isn’t for a while but I hope you have an amazing time. Hope hear from you again to help with and future holidays.
James ✈️
Great experience
Great experience, very responsive. Thank you for your help with getting me on the road to WrestleMania!
February 26, 2025
Reply from Hays Travel - James Carroll
Hey Dan, thank you so much for your review! It doesn’t go unappreciated! It was an absolute pleasure communicating with you and getting you and your friends on the best road of the year, the road to WrestleMania! As you know, I’m going myself so I look forward to meeting you there!
Excellent and got me a great price
January 29, 2025
Reply from Hays Travel - James Carroll
Thank you Colette for your review and booking! Any questions get in touch and I hope you have a great holiday :)
We were having great difficulties…
We were having great difficulties booking our holiday with another tour company who despite the cost of the holiday were being extremely unresponsive to our questions. A friend recommended James to us and he truly came to the rescue. James was extremely responsive at any time any day and managed to get the details we needed. James completed the booking for us and has continued to support us with further queries. James is truly professional and a pleasure to deal with. We would definitely recommend him.
November 14, 2024
Unprompted review
Reply from Hays Travel - James Carroll
Thank you Sheila for your lovely review. It truly was a pleasure helping you sort this holiday. After hearing your nightmare story you were having, it was my personal mission to make sure you could get this dream holiday booked with no more stress and worry to yourselves. I hope you both have the most wonderful time.
Thank you for sorting my holiday!
James went above and beyond to arrange my wrestlemania 42 trip to Las Vegas in and it couldn’t have been more easy. The communication was superb and he just made it so easy to book! Makes looking forward to the trip even more exciting. Will 100% book through James again.
November 24, 2024
Unprompted review
Reply from Hays Travel - James Carroll
Ryan, thank you so much for your wonderful and kind review. It was a pleasure helping you find this holiday. I look forward to helping with your next trip away :) I hope you have the best time
Excellent choice,James Carroll who dealt with us was amazing. Funny polite and cheerful something you rarely get these days and certainly didn’t sound scripted which I loath. my mother and I both fel
I needed help with travel insurance for a trip I was taking with my mother,it’s was my mother I needed the travel insurance for. James was extremely helpful.
November 14, 2024
Reply from Hays Travel - James Carroll
Thank you guys for your lovely review. It was a pleasure helping you with your travel insurance and, being able to beat the quotes you had. Your mum is such a lovely lady and I am pleased you have managed to get her away. I hope you both have a fab holiday :)
absolutely amazing
James was absolutely amazing , a really quick and positive experience and he found exactly what we were looking for!
Highly recommend!!
April 18, 2024
Reply from Hays Travel - James Carroll
Thank you so much for booking with me, I'm glad I could help find you what you were looking for. I hope you and your family have an amazing time and make some fantastic memories :)
James as always looked for our needs he…
James as always looked for our needs he gets it right 💯... so polite and will do anything above and beyond..x will be back ..
March 24, 2024
Reply from Hays Travel - James Carroll
Hi Sue. Once again it was a pleasure booking you this holiday, you are a dream customer. I truly hope this holiday is as fun and memorable as your last :) James
James has been brilliant from the…
James has been brilliant from the start, making sure we got the best deal for our family, always available to answer any questions, this will be our first cruise and we are really looking forward to it, and know that James will be available to help with anything along the way
February 10, 2024
Reply from Hays Travel - James Carroll
Thank you for your wonderful review. It was a pleasure helping you and such a joy knowing you all thoroughly enjoyed your first family cruise :) I look forward to booking many more holidays for you :) James
Made my experience amazing
Made my experience to booking my dream holiday so much easier. Always wanted to see the northern lights but was unsure how to book this as well as booking a flight and hotel separately. Amazing communication and always lots of details. Response time was great and always got back to me straight away. Made me feel comfortable asking questions even if i thought they were silly. Price was amazing and definitely the cheapest travel agents around. Would highly recommend and can't wait for my holiday now.
January 11, 2024
Reply from Hays Travel - James Carroll
Thank you Libbie for your kind review. I am so happy I could help you book a dream holiday. When it comes to dream holidays, no question is ever a silly question. We all want the best when we are booking our dream holiday. Please remember, I am here every step of the way throughout your holiday from now until you return. I truly hope you have an amazing time :) James
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