This young gentleman was very patient as I had some difficulty understanding the flight system. He was very kind and helpful, and I know to contact him again.
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Jamie was very professional, friendly and gave attention to detail with our booking. By far the best travel agent my wife and I had doing business with. He’s a major credit to the Hay’s company.
Jamie was very helpful and polite throughout the whole booking experience. The hotel Bristol which he suggested was beautiful and clean and the food was amazing. Jamie took care of everything which ma... See more
Jamie went over and above to get me just the right package. He understood my few medical needs and ensured that I was happy with everything he arranged. Nothing was too much trouble for him. He ha... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jamie Mcneill, BT552, Coleraine, United Kingdom
- 2870878586
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This young gentleman was very patient…
This young gentleman was very patient as I had some difficulty understanding the flight system. He was very kind and helpful, and I know to contact him again.
Jamie was very professional
Jamie was very professional, friendly and gave attention to detail with our booking. By far the best travel agent my wife and I had doing business with. He’s a major credit to the Hay’s company.
Jamie was fantastic he checked…
Jamie was fantastic he checked everything and gave me the best price. Can’t wait for our holiday
Jamie was very helpful and polite…
Jamie was very helpful and polite throughout the whole booking experience. The hotel Bristol which he suggested was beautiful and clean and the food was amazing. Jamie took care of everything which made it so easy
Always book with Jamie I wouldn’t go…
Always book with Jamie I wouldn’t go anywhere else
We have been booking with Jamie now for…
We have been booking with Jamie now for years! He’s absolutely brilliant at his job. And believe me I have turned his head many a time with picking holidays! Nothing is a bother to him. He will know you inside out as to what suits you best.
Top man!
Been using Jamie for 4 years
Been using Jamie for 4 years, wd not use anyone else and recommend him to all my friends, he always goes above and beyond to meet your needs and is very knowledgeable on hotels and areas
The operator was excellent and very…
The operator, JAMIE MCNEILL is excellent and very knowledgeable. He was able to arrange our holiday promptly and the whole process was smooth and hassle free. Thanks Jamie McNeill.
Jamie was extremely helpful
Jamie was extremely helpful, offering plenty of advice and guidance. Happy to recommend!
Massive thank you to Jamie
Massive thank you to Jamie. I didn't have the first clue about booking a trip away and in no time he had everything booked and taken care of. Made everything effortless and stress free 😊
Jamie went over and above to get me…
Jamie went over and above to get me just the right package.
He understood my few medical needs and ensured that I was happy with everything he arranged.
Nothing was too much trouble for him.
He has an excellent customer service attitude.
I am one very satisfied customer.
Always have Jamie to book my holidays
Always have Jamie to book my holidays. Very polite and professional. Takes time to get what I need and explains everything clearly.
Jamie is so easy to talk to and nothing…
Jamie is so easy to talk to and nothing is too much hassle! Real gentleman
Such a lovely guy
Jamie was recommended to me through my daughter and I'm so glad I booked with him! Jamie is professional, so helpful and vastly knowledgeable about the travel industry. Nothing is too much trouble. We will definitely be booking with Jamie again.
Excellent customer service
Excellent customer service, Jamie has great knowledge and very helpful 😊
Jamie was extremely helpful and…
Jamie was extremely helpful and professional organising my trip
Jamie was brilllant and so helpful and…
Jamie was brilllant and so helpful and patient. He has stay at our hotel so had first hand experience so that helped so much.. Nothing was any trouble! Definitely will book again.
I had a holiday cancelled and Jaime was…
I had a holiday cancelled and Jaime was able to sort us out with a holiday straight away and was very helpful
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