Jo was really helpful and knowledgable and nothing was too much trouble . She made the booking a very easy process .
Location
Switch locationPersonal Travel Consultant Jo Hayward, B60 4FX Bromsgrove, West Midlands (England), GB
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See what reviewers are saying
Jo wasn’t able to help us first time round with our enquiry but she was so proactive that she contacted us immediately she saw a tour that was exactly what we were looking for. It was within our budg... See more
Company replied
Thank you so much Jo 😌 It’s our 2nd time booking with Hays travel, Jo was covering and did so with great customer service. She was responsive, knowledgeable and personable, everything you want when... See more
Company replied
Jo was super helpful and listened to everything we needed for our holiday. I am a wheelchair user and she took the time to research accessible hotels and book all of the assistance I will need for the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jo Hayward, B60 4FX, Bromsgrove, West Midlands (England), United Kingdom
- 01527900752
4.5
Excellent
14 reviews
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Jo was really helpful and knowledgable…
Jo was really helpful and knowledgable and nothing was too much trouble . She made the booking a very easy process .
June 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service from Jo
Great service from Jo. Got just what I wanted without any hassle.
April 17, 2026
Reply from Hays Travel - Jo Hayward
I appreciate your positive feedback! I am glad I could provide you with great service and fulfill your needs without difficulty.
Kind Regards
Jo
Hays Travel
Helpful with wheelchair accessible holiday
Jo was super helpful and listened to everything we needed for our holiday. I am a wheelchair user and she took the time to research accessible hotels and book all of the assistance I will need for the plane and transfers. Really excited for our holiday
January 16, 2026
Unprompted review
Reply from Hays Travel - Jo Hayward
Thank you so much for your lovely review Kirsty, Im so glad that I could find you your holiday and assist you with your needs - Jo
Quick & efficient booking with Jo
Quick & efficient booking with Jo! Thanks so much got great savings could not be happier! ☺️
January 30, 2026
Unprompted review
Reply from Hays Travel - Jo Hayward
Thank you so much for your lovely review, so glad I could help with exactly what you was looking for ☺️
Jo helped me and my partner get our…
Jo helped me and my partner get our best deal and find our dream holiday even when we were being difficult. A great experience 👍
January 26, 2026
Reply from Hays Travel - Jo Hayward
Thank you very much for your kind review, much appreciated - so happy they you got something booked - Many thanks Jo
Knowledgable and friendly service.
Jo was very patient with my many e mail queries and always answered in an efficient and friendly way. This resulted in our booking a holiday in a wonderful destination with confidence. I highly recommend her services.
February 5, 2026
Reply from Hays Travel - Jo Hayward
Thank you Sue for the lovely review 🌟
Great experience so helpful
Jo was so welcoming and helpful, she listen to exactly what we were looking for and we couldn't be happier.
We will definitely be booking our next holiday with her.
January 28, 2026
Reply from Hays Travel - Jo Hayward
Thank you so much! 😊 I’m so glad you’re happy with your holiday. Can’t wait to help plan your next one! 🌴✈️
Reassuring consultation.
Jo took the time to go through the options we had available to us. Communication was good front start to finish and I would expect we will be something else through her later in the year.
January 8, 2026
Reply from Hays Travel - Jo Hayward
Thank You for your lovely review. I'm so pleased you found the consultation reassuring and the communication clear throughout. I look forward to helping you plan another trip later in the year ✈️.
Jo
Personal Travel Consultant
Perfect!
Jo asked lots of questions about what we wanted to make sure we booked the most perfect mini-break!
Everything was arranged, booked and ran smoothly- including our excursions.
Thanks so much, Jo.
December 26, 2025
Unprompted review
Reply from Hays Travel - Jo Hayward
Thank you so much for the lovely review! Im really pleased you had such a great mini break and that everything went smoothly. It was a pleasure to arrange it for you - Hope to help again soon! 😊- JO
Get booking with Jo!
I messaged Jo when I was browsing through holidays, although we decided not to book just yet, she was so helpful and nothing was too much trouble. Thank you Jo, hoping to book through you in the near future!! xx
October 23, 2025
Unprompted review
Reply from Hays Travel - Jo Hayward
Thank you so much for your lovely review 😊
I'm really glad I could help, and it was no trouble at all. Id love to help again whenever you're ready to book/ Thanks again! ✨
Jo was excellent
Jo was really helpful with finding the right holiday for us. Really listened to what we were looking for and found the perfect location and hotel. We can’t wait to go! Great experience from Jo - thank you
December 11, 2025
Reply from Hays Travel - Jo Hayward
Thank you so much for your 5-star review!!I'm really pleased you are happy with the booking process so far. I'll be here every step of the way and look forward to making sure everything runs smoothly for your upcoming trip ✈️.
Highly recommend Jo
Jo wasn’t able to help us first time round with our enquiry but she was so proactive that she contacted us immediately she saw a tour that was exactly what we were looking for. It was within our budget too!
She was so patient with all my questions and came back to us very quickly. We would highly recommend her services.
November 19, 2025
Unprompted review
Reply from Hays Travel - Jo Hayward
Thank you for taking the time to leave such a kind review. I’m delighted we found a tour that matched exactly what you were looking for and stayed within budget. I’m always happy to answer any questions and support you throughout the booking process. Your recommendation means a lot—thank you.X
Thank you so much Jo 😌
Thank you so much Jo 😌
It’s our 2nd time booking with Hays travel, Jo was covering and did so with great customer service.
She was responsive, knowledgeable and personable, everything you want when booking a holiday - massive thank you and keep up the good work ☺️
November 14, 2025
Unprompted review
Reply from Hays Travel - Jo Hayward
Thank you for your kind review, very much appreciated ☺️
Highly Recommend Jo
Jo made my holiday booking so easy and stress free, everything I wanted and needed Jo sorted. Highly recommend Jo for your holiday booking.
November 12, 2025
Reply from Hays Travel - Jo Hayward
Thank you so much for the lovely review
Your very welcome 🤗
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