Joanne is extremely talented at her job very thorough and explained everything to do with our holiday booking
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Another fantastic service given to us by Jo. She never fails to impress us with her speed and accuracy in booking us the holiday of choice which vary massively from cruising, 5 star luxury to small an... See more
Company replied
Polite and well mannered who made the booking experience so easy for me. She had the knowledge to advise when needed which has given me great confidence and will certainly go back to her in the futur... See more
Company replied
Joanne was really helpful, especially as it’s our first cruise and my husband has mobility issues. I had a lot of questions and Joanne helped to answer them and explain when I didn’t quite understand... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Joanne Padley, SA12, Cwmafan, United Kingdom
- 01639 894519
4.6
Excellent
32 reviews
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Joanne is extremely talented at her job…
Joanne is extremely talented at her job very thorough and explained everything to do with our holiday booking
July 14, 2026
As always Jo got us the best deal and…
As always Jo got us the best deal and best holiday,
Jo listened to what we required and always delivers the best holiday.
Jo is an amazing employee.
July 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Another fantastic service given to us…
Another fantastic service given to us by Jo. She never fails to impress us with her speed and accuracy in booking us the holiday of choice which vary massively from cruising, 5 star luxury to small and friendly quiet boltholes to just total chill out.
February 13, 2025
Reply from Hays Travel - Joanne Padley
Im so glad I can book these holidays for you :). I am so grateful for your bookings and im always here if you need anything :D. xx
Great experience
Great experience. Joanne responded quickly and looked for the best deal. Very pleased and definitely will book again.
October 28, 2024
Reply from Hays Travel - Joanne Padley
Thank you so much for your review. If there is anything you need I'm only a text or phone call away :)
Easy to book with
Easy to book with. Joanne knows her stuff. Very informative polite and courteous.
October 30, 2024
Reply from Hays Travel - Joanne Padley
Thank you so much :D really appreciate your positive feedback
Easy to book
Easy to book, amazing service from a very friendly consultant. Will definitely book through hays next time
October 15, 2024
Reply from Hays Travel - Joanne Padley
Thank you so much :) If there is anything you need please just let me know
Always a great service
Always a great service. All my questions have been answered and booking was easy.
Lovely friendly staff who go out of their way to help you.
September 24, 2024
Reply from Hays Travel - Joanne Padley
Thank you so much for booking :D. also thank you for the great feedback x
Reply from Hays Travel - Joanne Padley
Thank you so much :) if theres anything you need just let me know
Thank you Jo!
Jo showed us a range of holiday options, understanding our requirements, and having the patience of a Saint when we changed our minds on numerous occasions. Couldn't have done it without her.
April 19, 2024
Reply from Hays Travel - Joanne Padley
thank you so much, it's my pleasure to find the right holiday for you
Jo was very helpful and efficient made …
Jo was very helpful and efficient made my booking application a breeze thank you jo
March 21, 2024
Reply from Hays Travel - Joanne Padley
Thank you so much for booking. Anything you need im only a phone call away :D
Joanne went over and above for us to find the right holiday
Joanne worked so hard looking for the right prices and package for us. We kept asking her to check lots of different things and she was more than happy to do so.
February 12, 2024
Reply from Hays Travel - Joanne Padley
Thank you so much for your positive feedback, i am more than happy to keep looking until we get the right holiday. Anything you need just let me know :D
Reply from Hays Travel - Joanne Padley
Thank you so much for your feedback really appreciate it :D. If you need anything just let me know
From booking late to join a family…
From booking late to join a family birthday Jo was nothing but helpful and very knowledgeable
September 24, 2023
Reply from Hays Travel - Joanne Padley
Thank you so much for this feedback. Anytime you need anything please let me know :D
Polite and well mannered who made the…
Polite and well mannered who made the booking experience so easy for me. She had the knowledge to advise when needed which has given me great confidence and will certainly go back to her in the future.
August 4, 2023
Reply from Hays Travel - Joanne Padley
Thank you so much for your positive feedback i really appreciate it :D. If there's anything you need please let me know
Joanne was really helpful
Joanne was really helpful, especially as it’s our first cruise and my husband has mobility issues.
I had a lot of questions and Joanne helped to answer them and explain when I didn’t quite understand, she was very patient with me.
July 16, 2023
Reply from Hays Travel - Joanne Padley
Thank You so much for booking, I am more than happy to help with any questions you have :)
Excellent
Really helpful, could be contacted at all times. Will booking future holidays with her
July 5, 2023
Reply from Hays Travel - Joanne Padley
Thank you so much vicky for your review. Any help or anything you need me for I am more than happy to help :D
Jo was very helpful with all our needs
Jo was very helpful with all our needs! advised us on everything we needed. We had many questions and she was very fast in replying and the booking went very smoothly would definitely recommend Hays Travel
May 31, 2023
Reply from Hays Travel - Joanne Padley
Thank You so much really appreciate the feedback :D. If there is anything you need please just let me know
Reply from Hays Travel - Joanne Padley
Thank You so much :D. I hope you had an amazing holiday x
Excellent communication allows…
Excellent communication allows available for any questions, you are the best thank you
May 22, 2023
Reply from Hays Travel - Joanne Padley
Thank you so much :D
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