When i reached out to Jo and spoke to her with what i were looking for she were understood. She came back to me with different options at various prices but all within my budget for our family holiday... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Joanne was very helpful and friendly, she found exactly what I wanted, I was alittle bit of a pain and kept changing where and when I wanted to go away and she was very patient and found me what u w... See more
Company replied
Joanne at Hays is outstanding at every aspect of booking the perfect holiday. She is quick to reply and an expert at finding exactly what you want. We have used her a number of times and will continue... See more
Company replied
We just told Joanne what we wanted, where and when and it was done, no issues, very efficient, great service :)
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Joanne Thewlis, BD13, Bradford, United Kingdom
- 01274061923
4.2
Great
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable and great customer…
Very knowledgeable and great customer service
February 3, 2026
Reply from Hays Travel - Joanne Thewlis
Thank you so much! The pleasure was all mine as always. Kind regards Joanne
Happy Holidays
We just told Joanne what we wanted, where and when and it was done, no issues, very efficient, great service :)
January 22, 2026
Reply from Hays Travel - Joanne Thewlis
Thank you so much for your review. It was/is my pleasure as always. Thank you again, Joanne
Very Professional and understanding
When i reached out to Jo and spoke to her with what i were looking for she were understood. She came back to me with different options at various prices but all within my budget for our family holiday. Once myself and my wife read , discussed our options we choose the one that were best suited for us. Jo was also £300 plus cheaper that various competitors also.
May 28, 2025
Reply from Hays Travel - Joanne Thewlis
Thank you so much for your kind review, It was a pleasure to assist you and get your holiday booked. Thank you again for choosing me. Kind regards Joanne
Joanne at Hays is outstanding at every…
Joanne at Hays is outstanding at every aspect of booking the perfect holiday. She is quick to reply and an expert at finding exactly what you want. We have used her a number of times and will continue to do so.
April 22, 2025
Reply from Hays Travel - Joanne Thewlis
Thank you so much for this amazing review, It was so lovely to check my emails and see this waiting for me. It's always my pleasure to assist you and I look forward to doing so in the near future. Kind regards Joanne
Daughter's wedding
She was so professional I mentioned what we wanted and the dates we wanted to go she give us a price list of each room and accommodation 100% satisfied
August 12, 2024
Reply from Hays Travel - Joanne Thewlis
Thank you so much for your kind review. What a holiday you have booked and that room is something else. It was a pleasure. Speak soon, Kind regards Joanne
Highly recommended and very patient
Joanne was very helpful and friendly, she found exactly what I wanted, I was alittle bit of a pain and kept changing where and when I wanted to go away and she was very patient and found me what u wanted.
Would highly recommend for your holiday needs, nothing is to mich trouble five stars from me 😄
July 15, 2024
Reply from Hays Travel - Joanne Thewlis
Thank you so much for your kind words. So glad I was able to find and book your perfect holiday. Kind regards Joanne x
Joanne went above and beyond to get us…
Joanne went above and beyond to get us our holiday which met our needs.
February 2, 2024
Reply from Hays Travel - Joanne Thewlis
Thank you so much for your review. It was a pleasure to assist you and so glad we got everything sorted for you. Kind regards Joanne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.