Friendly and knowledgeable help from Kim, and she helpfully guided us through the process.
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Kim has been excellent at assisting with booking our family holiday. Kim was provided with very few dates and short notice, yet managed to provide a variety of options to suit different budgets. We wo... See more
Kim’s great - always helpful, reliable and provides good guidance when it comes to locations, travel etc. Kim has booked us a few holidays and we’ve always had good experiences and found the process e... See more
Kim was brilliant, she went above and beyond to help sort out our holiday. 5* service. Would highly recommend
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kim Bielby, HU17, Hull, United Kingdom
- 01482 014777
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Friendly and knowledgeable help from…
Friendly and knowledgeable help from Kim, and she helpfully guided us through the process.
Kim is absolutely amazing
Kim is absolutely amazing, I would never book a holiday without out her! She always manages to find great deals and I appreciate the peace of mind that she is there to help if anything went wrong! A fabulous person, 10/10 recommend 💖
Kim Bielby - excellent!
Kim has been excellent at assisting with booking our family holiday. Kim was provided with very few dates and short notice, yet managed to provide a variety of options to suit different budgets. We wouldnt hesitate to recommend Kim to family and friends to assist with booking holidays.
Kim was brilliant
Kim was brilliant, she went above and beyond to help sort out our holiday. 5* service. Would highly recommend
Such a pleasure to work with
Such a pleasure to work with
always straight back to you with answers would def use again
Kim’s great!
Kim’s great - always helpful, reliable and provides good guidance when it comes to locations, travel etc. Kim has booked us a few holidays and we’ve always had good experiences and found the process easy.
Friendly,helpful and informative
Friendly,helpful and informative. We have used Kim on a number of occasions and she is good at what she does.
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