From start to Finnish Kim chapman has been tremendously helpful in planning and organising my wife’s 60th birthday surprise holiday I can’t thank Kim enough I must have changed my ideas not once... See more
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Switch locationPersonal Travel Consultant Kim Chapman, S030 0FF Southampton, South East (England), GB
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Kim is always helpful… no matter how silly my questions are
Kim was very helpful and took her time to understand what we were looking for. She was happy to help and very prompt with her response. Fingers crossed the holiday is as we expect with great hotels a... See more
Company replied
Great service by Kim, who went over and beyond expectation. Very pleased & impressed & will definitely consider Hays Travel for future company travel....!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kim Chapman, S030 0FF, Southampton, South East (England), United Kingdom
- 02380985806
4.4
Excellent
14 reviews
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Kim is always helpful… no matter how…
Kim is always helpful… no matter how silly my questions are
June 24, 2026
Kim was helpful and assisted me to…
Kim was helpful and assisted me to purchase a cruise for 2028.
May 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great Experience
Kim was extremely helpful, nothing was too much trouble. She kept us fully informed every step of the way.
January 14, 2026
Reply from Hays Travel - Kim Chapman
I appreciate you taking the time to leave me such a complimentary review. I am so glad to hear that you found my service helpful and informative. I hope Ava has an amazing 18th birthday in Hawaii and LA.
From my first enquiry to completing the…
From my first enquiry to completing the booking it was made so easy, everything was explained without overload and no hard sell.
December 18, 2025
Reply from Hays Travel - Kim Chapman
It was a pleasure booking another trip for you.
Kim was very helpful and took her time…
Kim was very helpful and took her time to understand what we were looking for. She was happy to help and very prompt with her response. Fingers crossed the holiday is as we expect with great hotels and locations.
September 23, 2025
Reply from Hays Travel - Kim Chapman
It was a pleasure helping you find just the right fit for you both. I am sure you will have an amazing time in these two countries.
Reply from Hays Travel - Kim Chapman
Pleased to be of help to your business again.
Great service by Kim
Great service by Kim, who went over and beyond expectation. Very pleased & impressed & will definitely consider Hays Travel for future company travel....!
April 13, 2025
Reply from Hays Travel - Kim Chapman
I appreciated the opportunity to assist you with your company's travel arrangements.
Was very happy with the service I…
Was very happy with the service I received was a bit disappointed that the price went up £900 in a week apart from that everything has been dealt with well.
January 30, 2025
Reply from Hays Travel - Kim Chapman
Thank you, Trevor, for your review; booking your Lapland trip was a pleasure. Unfortunately, with live flight prices, we can never guarantee they stay at the same price.
Fabulous customer service!
Kim was so helpful and very patient when I asked for different options on my holiday. Highly recommended!
January 30, 2025
Reply from Hays Travel - Kim Chapman
Thank you for your feedback; booking your Second New York trip was a pleasure.
60th birthday surprise
From start to Finnish Kim chapman has been tremendously helpful in planning and organising my wife’s 60th birthday surprise holiday
I can’t thank Kim enough I must have changed my ideas not once not twice
And she did her magic
I’m sure we will have a tremendous time making new memories
And put this last year behind us x
November 15, 2024
Reply from Hays Travel - Kim Chapman
It has been so exciting to help you book this fantastic surprise holiday for your wife. I hope Jane loves it as much as we did booking it.
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