Hays Travel - Lisa Matthews Reviews 

26
TrustScore 4.5 out of 5

4.6

Personal Travel Consultant Lisa Matthews, gu113sr Aldershot, South East (England), GB


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Rated 5 out of 5 stars

I was getting so stressed looking constantly for holidays then I found Lisa Matthew’s who was absolutely amazing, dealt with numerous indecisive questions from me but made me feel heard with what I wa... See more

Company replied

Rated 5 out of 5 stars

Lisa was absolutely amazing. I gave her an exact brief of what I was looking for and she hit the nail on the head. She is through, approachable and super knowledgeable. She also helped me during the... See more

Rated 5 out of 5 stars

All Sorted. Having a personal travel consultant (Lisa) is a excellent way of sorting things out when finding all the ins and outs of where you want to go and what you can do when there. Then puttin... See more

Company replied

Rated 5 out of 5 stars

LONG OVERDUE. So we have not booked a holiday abroad for 11 years and we were very nervous but we contacted Lisa Matthews explaining roughly what we were looking for including our dates and with in... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Lisa Matthews, gu113sr, Aldershot, South East (England), United Kingdom

  • 01252299156

4.6

Excellent

TrustScore 4.5 out of 5

26 reviews

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4.6

All reviews

(26)

116,530 reviews in the last 12 months

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Rated 5 out of 5 stars

Lisa was absolutely amazing

Lisa was absolutely amazing. I gave her an exact brief of what I was looking for and she hit the nail on the head. She is through, approachable and super knowledgeable.
She also helped me during the weekend and evenings, which was really appreciated. I wouldn't hesistate to recommend her.

July 30, 2025
Rated 5 out of 5 stars

I was getting so stressed looking…

I was getting so stressed looking constantly for holidays then I found Lisa Matthew’s who was absolutely amazing, dealt with numerous indecisive questions from me but made me feel heard with what I was looking for. I won’t ever book another holiday without Lisa. So thank you 🤩

June 6, 2025
Hays Travel - Lisa Matthews logo

Reply from Hays Travel - Lisa Matthews

Thank you so much Jo, you are going to have a fantastic holiday and always here to help you

Rated 5 out of 5 stars

LONG OVERDUE.

LONG OVERDUE.

So we have not booked a holiday abroad for 11 years and we were very nervous but we contacted Lisa Matthews explaining roughly what we were looking for including our dates and with in no time at all Lisa found us what looks an amazing place(we will confirm once we have had our holiday) fitting in with our required dates Lisa then proceeded to make all the arrangements then all we had to do was pay what we thought was a very good price. We will be recommending Lisa to all our family and friends!!

May 27, 2025
Hays Travel - Lisa Matthews logo

Reply from Hays Travel - Lisa Matthews

Thank you so much William it's been a pleasure helping you and will continue to do so

Rated 5 out of 5 stars

Nothing was to much trouble when I had…

Nothing was to much trouble when I had a question for Lisa as I was very anxious flying for the first time with my additional need grandson but it was all in place and straight forward

May 10, 2025
Hays Travel - Lisa Matthews logo

Reply from Hays Travel - Lisa Matthews

Thank you Nikki always here to help 😊

Rated 5 out of 5 stars

Lisa was amazing through the whole…

Lisa was amazing through the whole experience. Gave her the smallest of briefs and we've ended up with an amazing perfect holiday for a great price. We couldn't be happier

January 10, 2025
Hays Travel - Lisa Matthews logo

Reply from Hays Travel - Lisa Matthews

Thank you so much and I hope you have the best holiday

Rated 5 out of 5 stars

Golf Trips

Hi - Lisa has been amazing. It is not easy to organise a golf trip for 36 ladies and she has been very patient.

November 13, 2024
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Reply from Hays Travel - Lisa Matthews

Thank you Robyn it has been my pleasure

Rated 5 out of 5 stars

Great experience

Lisa has made booking our holiday to mexico go smoothly i tryed to book without lisas help and was getting so stresses that i contacted lisa for help, she gave me lots of information and payment options that helped me stay in my monthly budget for the holiday also saved £££ booking with lisa than the holiday providers direct

November 5, 2024
Hays Travel - Lisa Matthews logo

Reply from Hays Travel - Lisa Matthews

Thank you, I am sure you will have the best time

Rated 5 out of 5 stars

From the first contact

From the first contact, I was treated with total professionalism communication was fast clear and I had no problems whatsoever would recommend to anybody

October 11, 2024
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Reply from Hays Travel - Lisa Matthews

Thank you Sheena for your comments it's really appreciated and I am more than happy to help from start to when you return. Lisa

Rated 5 out of 5 stars

Lisa booked a trip for my son’s 21st…

Lisa booked a trip for my son’s 21st bday. Beat my price I found and was booked with ease for me. Will def be using Lisa again for my holidays

September 27, 2024
Hays Travel - Lisa Matthews logo

Reply from Hays Travel - Lisa Matthews

Thank you Melanie I hope he has the best time

Rated 5 out of 5 stars

Exceptional service - Lisa Matthews

Exceptional one to one service provided by Lisa Matthews. Nothing was too much trouble. Lisa was available at any thine of the day. Very very helpful

September 16, 2024
Hays Travel - Lisa Matthews logo

Reply from Hays Travel - Lisa Matthews

Thank you bharti I look forward to helping you with your future holidays

Rated 5 out of 5 stars

Lisa

Lisa made booking a little weekend away so easy. She listened to exactly what i wanted and found something perfect she was so patient with me and understood everything i asked for.

September 4, 2024
Hays Travel - Lisa Matthews logo

Reply from Hays Travel - Lisa Matthews

Thank you Sophie glad you had an amazing time

Rated 5 out of 5 stars

All Sorted.

All Sorted.
Having a personal travel consultant (Lisa) is a excellent way of sorting things out when finding all the ins and outs of where you want to go and what you can do when there.
Then putting a costed package together , we changed things about three or four times and each time there was new costed itinerary sorted within a few hours. Nothing a problem and things where delt with promptly with on fuss. A very professional and good service. Thank you Lisa. And Hays Travel.

August 30, 2024
Hays Travel - Lisa Matthews logo

Reply from Hays Travel - Lisa Matthews

Thank you for your comments, it was a pleasure helping you get the perfect package for your trip to Canada. I look forward to assisting you with the next one.

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