Hays Travel - Lorraine Terry Reviews 

26
TrustScore 4.5 out of 5

4.7

Personal Travel Consultant Lorraine Terry, SR1 Sunderland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent no fuss service all round. While we have significant experience of the resort we wanted, we can imagine anyone who has not been there would appreciate the benefit of having the travel consul... See more

Company replied

Rated 5 out of 5 stars

Second time using Lorraine. She is the quickest, most efficient, lovely speaking, knowledgable travel agent we have ever used. She matches all our specific needs, making her job harder, but she succe... See more

Company replied

Rated 5 out of 5 stars

Lorraine was great from the moment I messaged her. She listened to our endless list of ‘what we would like/don’t like’ and researched places that met our requirements. Booking was easy and reassuring... See more

Company replied

Rated 5 out of 5 stars

Booked our summer get away to Dubai and Mauritius with Lorraine. She was so helpful, not pushy like other travel advisors we have used in the past. Lorraine took the time to find the best flights so... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Lorraine Terry, SR1, Sunderland, United Kingdom

  • 0191 4329302

4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(26)

126,550 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent no fuss service all round

Excellent no fuss service all round. While we have significant experience of the resort we wanted, we can imagine anyone who has not been there would appreciate the benefit of having the travel consultant, who is actually living in situ, being able to offer useful advice and guidance.

March 15, 2025
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thanks for a lovely review, was my pleasure to book for you

Rated 5 out of 5 stars

Excellence personified

Lorraine is, simply, great. Knows the ins and outs of everything and extremely helpful - and gets it right first time

January 30, 2025
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thank you Kay, was my pleasure to book for you

Rated 5 out of 5 stars

We have used Lorraine Terry at Hays on…

We have used Lorraine Terry at Hays on numerous occasions now to book holidays, she always finds us good deals to suit our needs, we would highly recommend her and Hays.

November 29, 2024
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thank you

Rated 5 out of 5 stars

Excellent customer service

Lorraine was really helpful. She sourced a great villa, had good local knowledge. Very helpful and reassuring

October 26, 2024
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thank you it was my pleasure in finding your perfect Villa holiday

Rated 5 out of 5 stars

Great service

Great service & communication

October 3, 2024
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thank you, pleased I could help with your fab holiday

Rated 5 out of 5 stars

Amazing

Amazing, professional at all times, so helpful

March 28, 2024
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thanks Joanne, very please to of booked for you

Rated 5 out of 5 stars

Amazing!

Amazing!! Thankyou

February 17, 2024
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

My pleasure to of booked your fab holiday for you

Rated 5 out of 5 stars

Fantastic experience

Lorraine wasvery helpful made sure all our questions were answered and made booking really quick and easy. Would definitely recommend to others.

February 17, 2024
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

So pleased to have booked a fab holiday for you

Rated 5 out of 5 stars

Lorraine is fantastic!

Lorraine is so patient, diligent with her advice and guidance. She persevered to find us the right holiday. Thank you so much!

February 13, 2024
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

So pleased you now have a fantastic holiday, thanks for booking with me

Rated 5 out of 5 stars

Very pleased with the service from…

Very pleased with the service from Lorraine Terry in Mallorca. She went above and beyond to help me with my travel plans. Thankyou Lorraine!

January 10, 2024
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thank you Hazel, was my pleasure

Rated 5 out of 5 stars

Booked our summer get away to Dubai and…

Booked our summer get away to Dubai and Mauritius with Lorraine. She was so helpful, not pushy like other travel advisors we have used in the past. Lorraine took the time to find the best flights so we can have more time in resort. In the future will always use Lorraine as Hayes Travel. Thank you 😊

November 12, 2023
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thank you for your lovely comment, was my pleasure to book your prefect holiday

Rated 5 out of 5 stars

Lorraine was very professional

Lorraine was very professional, helpful, knowledgeable and patient. Thank you ☺️

October 22, 2023
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thank you for your lovely comments, was my pleasure to book for you

Rated 5 out of 5 stars

Lorraine was really helpful with my…

Lorraine was really helpful with my million stupid questions.

October 17, 2023
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thanks for your lovely comments, was my pleasure to book your fab honeymoon

Rated 5 out of 5 stars

Great experience

Lorraine was great from the moment I messaged her. She listened to our endless list of ‘what we would like/don’t like’ and researched places that met our requirements. Booking was easy and reassuring that we can make contact if we need to before and during the holiday.
Would highly recommend Lorraine for booking your holiday.

September 2, 2023
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thank you for your lovely comments

Rated 5 out of 5 stars

Second time using Lorraine

Second time using Lorraine. She is the quickest, most efficient, lovely speaking, knowledgable travel agent we have ever used.
She matches all our specific needs, making her job harder, but she succeeds each time. Highly recommend.

September 5, 2023
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

It was my pleasure booking this holiday for you, just wonderful, thank you for your lovely comments

Rated 5 out of 5 stars

5 Star!

Friendly and helpful advice. Search with looking for the right deal. No hesitation to recommend.

July 26, 2023
Hays Travel - Lorraine Terry logo

Reply from Hays Travel - Lorraine Terry

Thank you for your lovely review, it was my pleasure to help with your lovely holiday

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look