Lucy has booked many holidays for us now, she goes above and beyond every time and makes booking a holiday extremely easy. Would 100% recommend!
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Lucy has once again helped me book an incredible getaway, this time for my husband and me. She provided us with several fantastic options, all perfectly aligned with our requests, making it hard again... See more
Company replied
Just booked our 3rd holiday with Lucy, and will certainly book again. Our family has a firm idea of what we like/want and taste, and Lucy has always understood the assignment and more! Really c... See more
Company replied
From start to finish, booking our holiday was a an absolute breeze! Lucy listened intently to our requirements and our budget, then came up with various options for us to choose from. Lucy is in... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Hays Travel, IP40, Norwich, United Kingdom
- 01449797656
4.6
Excellent
28 reviews
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Thank you again
Lucy has booked many holidays for us now, she goes above and beyond every time and makes booking a holiday extremely easy. Would 100% recommend!
March 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
you feel at ease booking through Hayes
It Is the people on the front line that make this a great company to book your holiday with.
For several years now we have booked through Lucy Chilvers she is an outstanding agent for Hayes
Nothing is to much trouble and she delivers time after time with the perfect hotel in the perfect setting.
Thanks Lucy :)
January 19, 2026
Reply from Hays Travel - Lucy Chilvers
Thank you so much for taking the time to leave me such a positive and lovely review. It is always such a pleasure to help you both find your next adventures and I hope to be able to help you for many more years to come.
The agent of Hayes Travel
The agent of Hayes Travel, Lucy Chilvers, has been first class, she couldn't have been more helpful. Everything we required she dealt with so quickly and efficiently.
October 19, 2025
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your lovely review. It has been my pleasure to help you plan your very exciting trip away and I hope you have a wonderful time.
Lucy has done it again!
Lucy has done it again!! Another amazing holiday booked through Lucy. She found us a fantastic trip to Vienna and this is now our third time of using her. She is great with communication, available to help with questions and will help even the fussiest travellers like us. Thank you again Lucy, you have truly gone beyond again.
September 28, 2025
Reply from Hays Travel - Lucy Chilvers
Thank you so much for such a wonderful review and I am just so so pleased that your trip to Vienna met all your expectations and more. I never see you as fussy travellers at all and I am always happy to help you when I can.
Lucy gets ⭐️⭐️⭐️⭐️⭐️ from us!
From start to finish, booking our holiday was a an absolute breeze!
Lucy listened intently to our requirements and our budget, then came up with various options for us to choose from.
Lucy is incredibly knowledgeable and very informative.
We would 100% trust Lucy to help us with booking our next holiday.
We recommend you using Lucy to book yours too!
Thank you so much Lucy. ⭐️⭐️⭐️⭐️⭐️
September 6, 2025
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your wonderful review! It is always feels amazing to hear such lovely comments from my customers. It's been my pleasure to help you plan such an amazing adventure for your family and I am so excited for you all!
Once again Lucy has been extremely…
Once again Lucy has been extremely efficient and very helpful I can’t fault the service Lucy has provided I can see why Hayes travel is the uk largest independent travel agent .
May it long continue great service 👍
August 21, 2025
Reply from Hays Travel - Lucy Chilvers
Thank you so much for another great review! Always lovely to help you plan your breaks away and I am here to help for many more years to come!
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your lovely review! I hope you have an amazing family holiday and I look forward to hearing about it when you get back.
Lucy was absolutely brilliant
Lucy was absolutely brilliant. Nothing was too much trouble . Very efficient and lovely to deal with. Definitely be back!
July 1, 2025
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your lovely review! It was a pleasure to help you plan your trip and I look forward to helping you again in the future.
Personal shopper for holidays
Nothing is too much trouble for Lucy, always happy to go the extra mile to make sure our questions have been answered. Several holidays already have been booked and enjoyed, and more to come over the coming months.
If you want a holiday booking, and you want the personal service that you can’t get through a website, then look no further than Lucy… who with our questions and demands has the patience of a saint ;-)
June 12, 2025
Reply from Hays Travel - Lucy Chilvers
Thank you so much for such an amazing review! It's so lovely to hear your comments and it is always such a pleasure to help you and your friends with your holiday plans. I look forward to helping you all for many years to come and always here if you need any help!
Very helpful
Very helpful, friendly, attentive, listened to, not hurried in any way.Lucy went out of Her way to accommodate all our needs spending a good deal of Her own time getting everything right.
February 17, 2025
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your wonderful review! It has been so lovely to meet you and to be able to help get your family holiday all sorted. Definitely something to look forward to!
Just booked our 3rd holiday with Lucy
Just booked our 3rd holiday with Lucy, and will certainly book again.
Our family has a firm idea of what we like/want and taste, and Lucy has always understood the assignment and more! Really clear and quick on the communication, leaving no stone unturned to ensure all aspects of what we're booking is understood.
On top of that has gone the extra mile to follow up with hotels directly to ensure medical needs are catered for.
All round A* service!
January 30, 2025
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your lovely review! It is always a pleasure to help you get your next adventure booked. I hope you all have an amazing time!
A pleasure from the start
Lucy is a pleasure to deal with, an excellent representative for Hays travel! She found exactly what we were looking for and made sure everything was covered. The responses were always immediate and we feel very confident that our holiday will be a success, thanks
November 26, 2024
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your lovely review! It has been a pleasure to help you both plan your trip and I am always here if you need anything!
Excellent customer service.
Lucy was very efficient and answered all of my questions very quickly.
July 13, 2024
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your kind review, it was a total pleasure to help plan your next adventure and I hope you have the most amazing time!
golden holiday
Our personal travel consultant came to our house and was with us for about two hours. We went through our holiday plans in great detail.all of our questions and concerns were answered in detail and everything was planned for us.this holiday was for our golden wedding Anniversary and we wanted it to be perfect and after this visit there is no doubt in our mind that it will be.
July 2, 2024
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your lovely review, it has been an absolute pleasure helping you both to plan such an amazing and special trip! I'm always here to help you and I cannot wait to see all the photos!
Stress-Free Holiday Planning with Lucy's Expertise
Lucy has once again helped me book an incredible getaway, this time for my husband and me. She provided us with several fantastic options, all perfectly aligned with our requests, making it hard again to choose just one. Lucy truly takes the stress out of holiday planning, staying in touch throughout the process and even assisting with car parking and insurance. Thanks again, Lucy, for all your hard work!
June 13, 2024
Reply from Hays Travel - Lucy Chilvers
Thank you so much once again for such a lovely review! It was a pleasure to help you plan your next special adventure for you and you husband.
Lapland Knowledge
Lucy's knowledge and advice was amazing! Very happy that I've got my dream holiday to Lapland booked with someone who has been and could give real advice and tips.
May 22, 2024
Reply from Hays Travel - Lucy Chilvers
Thank you so much for your lovely review. I really can't wait to hear all about your magical adventures and I know you will love every second!
Good prompt service
May 14, 2024
Reply from Hays Travel - Lucy Chilvers
Thank you so much for coming to me with your cruise enquiry. It was a pleasure to get everything booked for you and I hope you have an amazing time away.
Holiday booked
Lucy booked our holiday, absolutely amazing service so helpful, gave us so much choice and answered all our questions!!! We will certainly be back to book all our holidays in future. Thank you
February 17, 2024
Reply from Hays Travel - Lucy Chilvers
Thanks so much for your lovely review! I can’t wait to hear all about your summer holiday and I look forward to helping you with your other exciting trips!
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