your staff were so helpful and nothing was to much trouble. It took less than a few hours after I explained what we wanted our holiday to include and there was a proposal e-mailed sent to me and a per... See more
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Great service and lovely staff. The staff at hays northfield are really helpful, always reply in a timely manner and will do their best to help you tailor make your holiday. We’ve booked 3 holidays wi... See more
Company replied
For the moment we arrived we were treated as valued customers. Paige went over & above to sort our special Japan holiday out. She was extremely professional, calm & pleasant. Equally Emma the Mana... See more
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Given all the information needed as fairly new to cruise holidays Everything explained & nothing too much trouble when questions asked.The agent who helped us then engaged another colleague who had fu... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Reply from Hays Travel - Northfield
Thank you for the 5 star review Ian, we really appreciate it, glad you had a good experience with us.
Many thanks
Brandon
had an outstanding experience at Hays…
had an outstanding experience at Hays Travel Northfield, Birmingham.
From the moment we walked into the branch, we were made to feel genuinely welcome. Every member of staff was friendly, professional, approachable, and willing to go the extra mile to ensure our holiday booking was perfect.
A special thank you goes to Lisa, who looked after us throughout the booking process. Our holiday arrangements were far more complicated than most people would expect and required over three and a half hours on the telephone. Throughout the entire process, Lisa remained patient, knowledgeable, calm, and completely dedicated to making sure every detail was correct.
I would also like to thank Megan and the rest of the team. Their professionalism, teamwork, and outstanding customer service made what could have been a stressful experience enjoyable and completely stress-free.
The entire Northfield team are a real credit to Hays Travel. Their hospitality, attention to detail, and genuine care for their customers were exceptional. They truly went above and beyond, and in my opinion they deserve recognition for the fantastic work they do every day.
I wouldn’t hesitate to recommend Hays Travel Northfield to anyone looking to book a holiday. Thank you all for making our experience such a positive and memorable one. We will definitely be returning for our future holidays.
July 11, 2026
Reply from Hays Travel - Northfield
Sabar
Thank you so much for taking the time to leave such a detailed and kind review. It was our genuine pleasure to have helped with your holiday, we take pride in making sure all of our customers have a positive experience in store, and your review has perfectly summed up what we aim for on a daily basis.
Many thanks
Brandon
Reply from Hays Travel - Northfield
Thank you Karen for leaving such a lovely comment, it is a pleasure for us to help with your holidays. We look forward to helping with more holidays in future.
Many thanks
Brandon
Reply from Hays Travel - Northfield
Thanks for leaving this 5 star review with a lovely comment about our staff. It's always a pleasure for us to help with your holidays Stephen.
Many thanks
Brandon
your staff were so helpful and nothing…
your staff were so helpful and nothing was to much trouble. It took less than a few hours after I explained what we wanted our holiday to include and there was a proposal e-mailed sent to me and a person to person telephone conversation to explain everything regarding the holiday itinerary. all that left me to do was pay the deposit. Would definitely use Hays again.
July 2, 2026
Reply from Hays Travel - Northfield
Paul,
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful and made your holiday booking experience so smooth and easy. We appreciate your kind words.
Kind Regards
Hays Travel Northfield
The staff at hays travel Northfield…
The staff at hays travel Northfield were absolutely amazing we wanted a last minute break and the young lady was amazing finding us a beautiful getaway and on a second return to the shop to ask about airport parking the lady who dealt with us was also amazing 💯🙏.
July 2, 2026
Reply from Hays Travel - Northfield
Stephen,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team was able to help you find a lovely last-minute getaway and assist with your airport parking needs. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Anita
Thank you for your kind words! We are delighted to hear that our team was welcoming and able to help with your holiday. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Northfield
Wel7 love booking with Hays always fine…
We love booking with Hays always fine the right holiday won't go anywhere else staff are wonderful
July 8, 2026
Reply from Hays Travel - Northfield
Denise Northfield,
Thank you for your wonderful review! We are so pleased to hear that you are always pleased with our service and the holidays we find together. we appreciate your kind words about our staff.
Kind Regards
Hays Travel Northfield
Best travel agents around
The staff are so friendly and very professional always go out of their way to help you find the holiday I will always use hays travel northfield brilliant staff
July 8, 2026
Reply from Hays Travel - Northfield
Colin
Thank you for your wonderful feedback! We are so pleased to hear that our staff consistently go above and beyond to help you find the perfect holiday. We truly appreciate your loyalty and look forward to assisting you again.
Kind Regards
Hays Travel Northfield
Fantastic service
Fantastic service
Even found something we wasn’t looking for at a bargain price.
July 8, 2026
Reply from Hays Travel - Northfield
Sarah,
Thank you so much for your wonderful review! We are delighted to hear you received excellent service and that we managed to find something suitable for such a good price.
Kind Regards
Hays Travel Northfield
Lisa was sorted everything out in…
Lisa was sorted everything out in minutes for us and the holiday was booked excellent service
June 30, 2026
Reply from Hays Travel - Northfield
Patricia
Thank you for your fantastic feedback! We are so pleased to hear that everything was sorted out quickly for you and that you received excellent service when booking your holiday. We truly appreciate your kind words.
Kind Regards
Brandon
Always a pleasure to goninto this shop
Always a pleasure to goninto this shop
Staff are very helpful and friendly and call you by your first names.
No dramas there to assist in any way
Will and Always be booking my holidays with them.
July 7, 2026
Reply from Hays Travel - Northfield
Kevin
Thank you so much for your wonderful review! We are delighted to hear that you always enjoy visiting our shop and find our staff helpful and friendly. We truly appreciate your loyalty and look forward to booking many more holidays for you.
Kind Regards
Brandon
All staff willing to help
July 5, 2026
Reply from Hays Travel - Northfield
Thanks for leaving a great review Terence, we appreciate you taking the time to leave a 5 star rating.
Many thanks
Brandon
Very knolageable and helpful staf
July 1, 2026
Reply from Hays Travel - Northfield
Thank you John for leaving a lovely review with such great comments. It was a pleasure for me to have helped book your holiday. I look forward to helping with more in future.
Many thanks
Brandon
I didn't have to wait to be seen
I didn't have to wait to be seen. Brandon was very helpful, he looked up a few different options for me and together we decided on which was my best option. I am very glad that I went to them.
July 1, 2026
Reply from Hays Travel - Northfield
Elizabeth, it was my pleasure to help with your holiday.
Thank you for your wonderful feedback! We are delighted you had a positive experience.
Kind Regards
Brandon
Service 5star all the way all was…
Service 5star all the way all was explained through and presented clearly couldn't ask for better.b
June 30, 2026
Reply from Hays Travel - Northfield
Thank you so much for these lovely comments, so glad we could help with your holiday.
We are so happy to hear our service was 5-star and everything was clearly explained. We appreciate your kind words!
Kind Regards
Brandon
Reply from Hays Travel - Northfield
Henrietta,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was able to help you find an amazing holiday during your visit. We truly appreciate your kind words.
Kind Regards
Brandon
Excellent qll round
June 30, 2026
Reply from Hays Travel - Northfield
Thank you for your lovely response- regard Emma
As always first class experience
As always first class experience. Trenaye is so knowledgeable and friendly thank you
June 30, 2026
Reply from Hays Travel - Northfield
Mike Kennedy,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a first-class experience with us and appreciate your kind words about our team's knowledge and friendliness.
Kind Regards
Hays Travel Emma
Reply from Hays Travel - Northfield
Thank you Anthony
We are happy to hear you had a smooth experience while booking your holiday with us. We really appreciate you taking some time to leave us a 5star review as well. We look forward to helping with more holidays in future.
Many thanks
Brandon
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