I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many... See more
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Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
Company replied
I visited the branch in Northfield, Birmingham with a very specific plan of the holiday requirements. The agent there spent ages trying to match my plan but there was nothing available. He then found... See more
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Always happy and go above and beyond Lots of useful information and she really tried to make our booking easy to understand. We felt reassured and happy to plan another trip too Thank you all at Ha... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Helped us identify where to go from a…
Helped us identify where to go from a number of ideas. Staff friendly and approachable.
August 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Harry was very knowledgeable and…
Harry was very knowledgeable and helpful. Found exactly what we wanted at the best price.
August 26, 2026
Reply from Hays Travel - Northfield
Katie
Thank you for your wonderful feedback! We are so pleased to hear that Harry was able to help you find exactly what you were looking for at a great price.
Kind Regards
Hays Travel Northfield
Good fast efficient service with a…
Good fast efficient service with a friendly smile, I could of booked the holiday on the jet2 website but it's much easier to use Hayes travel for someone over 70 and call me old fashioned but I do like an paper copy of the booking 😀
August 25, 2026
Reply from Hays Travel - Northfield
Kenneth,
Thank you for your wonderful review! We're so pleased to hear you found our service efficient and friendly. We understand the preference for a personal touch and a paper copy, it's nice to have a tangible booking confirmation
Kind Regards
Hays Travel Northfield
Megan’s amazing !!!
I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many different options with different experiences and different prices. Really appreciate all the help she gave me!!
August 15, 2026
Reply from Hays Travel - Northfield
Thank you so much for your amazing review. So glad Megan was able to book your dream holiday. Many Thanks Trenaye
Quick and easy
On arrival, Suzanne put us at ease and was very helpful and patient while we made up our minds as to what we needed, she then made the whole process of booking easy. 10/10.
Mrs J Ellis
August 21, 2026
Reply from Hays Travel - Northfield
Josephine, Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was helpful and patient in booking your holiday. We hope you have a fantastic time.
Kind Regards Emma
Great Booking a Holiday Experience
Another great experience in booking a holiday at Hays Northfield Megan got the holiday with Jet2 what we wanted and explained all the necessary details of the booking and the holiday and printed off all the information. Very pleased and we will continue to use Hays at Northfield
August 20, 2026
Reply from Hays Travel - Northfield
Keith
Thank you for your wonderful feedback! We are so pleased to hear you had another positive experience and that we could assist you with your holiday booking. We look forward to seeing you again to help with more.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
John
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly and happy. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Northfield
Megan who looked after us in helping to…
Megan who looked after us in helping to choose our holiday was nothing short of excellent.
My wife to be kind is at the least difficult?
So the holidays we looked at and the care was shown was very kind.
August 19, 2026
Reply from Hays Travel - Northfield
Brian
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that our colleague was able to assist you so kindly in choosing your holiday.
Kind Regards
Hays Travel Northfield
Excellent customer service
I visited the branch in Northfield, Birmingham with a very specific plan of the holiday requirements. The agent there spent ages trying to match my plan but there was nothing available. He then found a number of excellent other options, one of which exceeded my expectations and this was booked. Well pleased!
August 16, 2026
Reply from Hays Travel - Northfield
Andy
Thank you for your wonderful feedback! It was my personal pleasure to have helped with your holiday booking. I'm so glad you're pleased with what we booked. I hope I can help with more holidays in future.
Kind Regards
Brandon
Hays Travel Northfield
Staff are always helpful and know…
Staff are always helpful and know exactly what I want, pleasant and understanding. Always use Hays in Northfield
August 17, 2026
Reply from Hays Travel - Northfield
Thank you Susan for your lovely review. Glad Jess was able to get you booked again to Lanzarote. Many Thanks Trenaye
Got us a good price.
Got us a good price.
Efficient proces.
Megan was very helpful and got straight back to us as usual.
August 9, 2026
Reply from Hays Travel - Northfield
Thank you David for your lovely review. Glad Megan was able to get you booked to Spain. Many Thanks Trenaye
Always happy and go above and beyond
Always happy and go above and beyond
Lots of useful information and she really tried to make our booking easy to understand. We felt reassured and happy to plan another trip too
Thank you all at Hays travel
Xxxx Graham and Sue xxx
August 16, 2026
Reply from Hays Travel - Northfield
Thank you Graham & Sue for your lovely review. So glad i was able to get your cruise booked. Many Thanks Trenaye
Been using Hays Travel for 4 years
Been using Hays Travel for 4 years, staff are very polite friendly and go out of there way to help you. Would'nt go anywhere else
August 16, 2026
Reply from Hays Travel - Northfield
Thank you Sian for your lovely review. Glad i was able to get you booked to Egypt. Many Thanks Trenaye
Hays staff. Brilliant
Hays travel agents always have an understanding ear and take time to listen to our needs. At this last visit, Suzanne was exceptional . She offered us a complete change to our ideas but what was offered was loads better than we dreamed of
August 15, 2026
Reply from Hays Travel - Northfield
Thank you William for your lovely review. Glad Suzanne was able to get you booked to Spain. Many Thanks Trenaye
Have used Hays travel many times
Have used Hays travel many times. Always very helpful and friendly nothing too much trouble. Always pleased with the service.
August 8, 2026
Reply from Hays Travel - Northfield
Thank you Sue for your lovely review, Glad Suzanne was able to get you booked back to Crete. Many Thanks Trenaye
Reply from Hays Travel - Northfield
Thank you Linda for your lovely review. Glad Lisa was able to get you booked to Italy. Many Thanks Trenaye
Trenaye is always friendly and…
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norway. I am confident Trenaye will come up with some great options for us. Trenaye is extremely knowledgeable and experienced, and a such a major asset to Hays Travel.
August 13, 2026
Reply from Hays Travel - Northfield
Michael
Thank you for your fantastic feedback! We are so pleased to hear that our colleague made the booking process easy and that you are confident in the options they will provide. We appreciate your kind words about their knowledge and experience.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Vince
Thank you so much for taking the time to leave such a wonderful review! We are so glad to hear you found our service excellent and helpful.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Karl
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you love our staff. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Sharon
We are so glad to hear that our efforts were helpful to you. We truly appreciate your positive feedback!
Kind Regards
Hays Travel Northfield
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