Always a pleasure to goninto this shop Staff are very helpful and friendly and call you by your first names. No dramas there to assist in any way Will and Always be booking my holidays with the... See more
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Great service and lovely staff. The staff at hays northfield are really helpful, always reply in a timely manner and will do their best to help you tailor make your holiday. We’ve booked 3 holidays wi... See more
Company replied
Given all the information needed as fairly new to cruise holidays Everything explained & nothing too much trouble when questions asked.The agent who helped us then engaged another colleague who had fu... See more
Company replied
Welcoming staff, always friendly and supportive. I booked a last minute holiday for 2, after a couple of searches. I was booked on a holiday going to Malaga for 2 nights, staying at a beautiful hotel... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Lisa was sorted everything out in…
Lisa was sorted everything out in minutes for us and the holiday was booked excellent service
June 30, 2026
Reply from Hays Travel - Northfield
Patricia
Thank you for your fantastic feedback! We are so pleased to hear that everything was sorted out quickly for you and that you received excellent service when booking your holiday. We truly appreciate your kind words.
Kind Regards
Brandon
Always a pleasure to goninto this shop
Always a pleasure to goninto this shop
Staff are very helpful and friendly and call you by your first names.
No dramas there to assist in any way
Will and Always be booking my holidays with them.
July 7, 2026
Reply from Hays Travel - Northfield
Kevin
Thank you so much for your wonderful review! We are delighted to hear that you always enjoy visiting our shop and find our staff helpful and friendly. We truly appreciate your loyalty and look forward to booking many more holidays for you.
Kind Regards
Brandon
All staff willing to help
July 5, 2026
Reply from Hays Travel - Northfield
Thanks for leaving a great review Terence, we appreciate you taking the time to leave a 5 star rating.
Many thanks
Brandon
Very knolageable and helpful staf
July 1, 2026
Reply from Hays Travel - Northfield
Thank you John for leaving a lovely review with such great comments. It was a pleasure for me to have helped book your holiday. I look forward to helping with more in future.
Many thanks
Brandon
I didn't have to wait to be seen
I didn't have to wait to be seen. Brandon was very helpful, he looked up a few different options for me and together we decided on which was my best option. I am very glad that I went to them.
July 1, 2026
Reply from Hays Travel - Northfield
Elizabeth, it was my pleasure to help with your holiday.
Thank you for your wonderful feedback! We are delighted you had a positive experience.
Kind Regards
Brandon
Service 5star all the way all was…
Service 5star all the way all was explained through and presented clearly couldn't ask for better.b
June 30, 2026
Reply from Hays Travel - Northfield
Thank you so much for these lovely comments, so glad we could help with your holiday.
We are so happy to hear our service was 5-star and everything was clearly explained. We appreciate your kind words!
Kind Regards
Brandon
Reply from Hays Travel - Northfield
Henrietta,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was able to help you find an amazing holiday during your visit. We truly appreciate your kind words.
Kind Regards
Brandon
Excellent qll round
June 30, 2026
Reply from Hays Travel - Northfield
Thank you for your lovely response- regard Emma
As always first class experience
As always first class experience. Trenaye is so knowledgeable and friendly thank you
June 30, 2026
Reply from Hays Travel - Northfield
Mike Kennedy,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a first-class experience with us and appreciate your kind words about our team's knowledge and friendliness.
Kind Regards
Hays Travel Emma
Reply from Hays Travel - Northfield
Thank you Anthony
We are happy to hear you had a smooth experience while booking your holiday with us. We really appreciate you taking some time to leave us a 5star review as well. We look forward to helping with more holidays in future.
Many thanks
Brandon
Welcoming staff
Welcoming staff, always friendly and supportive. I booked a last minute holiday for 2, after a couple of searches. I was booked on a holiday going to Malaga for 2 nights, staying at a beautiful hotel at a good price. The booking process only took only half an hour. Service with a smile 😊
June 22, 2026
Reply from Hays Travel - Northfield
Thank you for this lovely review Carol
Thank you for your fantastic feedback! We are so pleased we could help you find a last-minute holiday to Malaga. We appreciate your kind words about our friendly and supportive staff.
Kind Regards
Brandon
As always
As always, excellent customer service, Paige goes that extra mile to get us the perfect holiday
June 28, 2026
Reply from Hays Travel - Northfield
Thank you for your wonderful feedback, Christine! We are so pleased that our team consistently gives a positive experience and are able to help find amazing holidays for you.
Kind Regards
Brandon
Lisa at the northfield branch was very…
Lisa at the northfield branch was very helpful and knowledgeable. Helped us book a family holiday and a city break
June 28, 2026
Reply from Hays Travel - Northfield
Damion, we appreciate your 5 star review and kind comments.
We're so pleased our team provided such a helpful experience in choosing your holidays. Thank you for booking with us and leaving a good review.
Kind Regards
Brandon
Emma from hays travel at Northfield…
Emma from hays travel at Northfield Birmingham got our holiday for 2027 all wrapped up. Every detail took care of leaving us stress free.
June 28, 2026
Reply from Hays Travel - Northfield
Thank you for leaving a lovely review Pat, we appreciate you taking the time to give such positive comments.
We're so pleased to hear that we could make your holiday planning stress-free and take care of all the details for you.
Kind Regards
Brandon
Thanks to Trenaye sorted quickly and…
Thanks to Trenaye sorted quickly and easy exactly what we wanted
June 21, 2026
Reply from Hays Travel - Northfield
Thank you Mr Gibson for your kind words, the feedback is much appreciated and we look forward to serving you again soon.
Kind Regards
Hays Travel Northfield
Helpful & excellent advice givenall the information needed as…
Given all the information needed as fairly new to cruise holidays Everything explained & nothing too much trouble when questions asked.The agent who helped us then engaged another colleague who had further knowledge of how the cruises operated
June 18, 2026
Reply from Hays Travel - Northfield
Thank you Mr Rigby, thank you for taking the time to leave such a lovely review, we are very happy you were happy with Suzanne's service and glad she was able to get you booked.
Many Thanks
Hays Travel Northfield
Always find the staff especially…
Always find the staff especially Trenaye friendly and helpful
June 24, 2026
Reply from Hays Travel - Northfield
Mrs Oldnall,
We are so pleased to hear this feedback. Thank you for your kind words.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Susan,
Thank you for your kind words.
Kind Regards
Hays Travel Northfield
We were greeted by a delightful lady…
We were greeted by a delightful lady who served us quickly and professionly.I will certainly use Hays again.Thank you.
June 22, 2026
Reply from Hays Travel - Northfield
Janet Edwards,
We are so pleased you had a positive experience with us. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Northfield
Effective, pleasant and professional.
The customer service I was provided with was excellent. I was supported to book a flight for the dates I wanted and the staff member helped me to download the flight tickets/boarding passes etc electronically (which I am not familiar with). She did this in a very effective, pleasant and professional manner.
June 20, 2026
Reply from Hays Travel - Northfield
James,
We are so pleased to hear about your excellent experience with us! We are glad we could assist you effectively with your flight booking and electronic tickets. Thank you for your kind words.
Kind Regards
Hays Travel
Northfield
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