Fiona was very helpful and patient, especially as we didn't know much about the cruise company we were booking. She also made us feel comfortable if we needed to come back with any queries.
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We dealt with Fiona and found her first class in her work and very helpful. Nothing was too much trouble and booking the holiday was most enjoyable. She has great knowledge and answered all our querie... See more
Company replied
Always have great customer service each time I go into look for a holiday. Michelle in Paignton sorted through our wants and destination countries and found exactly what we were looking for. Never to... See more
Company replied
Hays Travel in Paignton is excellent. Michelle managed to get us a really good week in Jersey in considerably less than an hour, and her communication with us, her attention to detail and sheer profes... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
47 Hyde Road, TQ4 5BP, Paignton, United Kingdom
- 01803 552755
4.9
Excellent
617 reviews
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First class service
Fiona was very helpful and patient, especially as we didn't know much about the cruise company we were booking. She also made us feel comfortable if we needed to come back with any queries.
August 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nile River Cruise Booking
Steph assisted with our booking and was very helpful. Steph explained everything to us, leaving us with no concerns
August 28, 2026
Reply from Hays Travel - Paignton
Thank you very much for your 5 star review, it is greatly appreciated and was my absolute pleasure to book your Cruise for you. Kindest Regards Steph
Friendly staff
Friendly staff, very helpful with ideas and prices. We always book our holidays with Hayes Travel.
August 18, 2026
Reply from Hays Travel - Paignton
Thank you for your lovely comments. I'm sure you will have a wonderful holiday.
Kind Regards,
Michelle.
Georgia was very effective and…
Georgia was very effective and incredibly informative
August 14, 2026
Reply from Hays Travel - Paignton
Thank you very much for your lovely review, it's very appreciated! - Georgie :)
Simply called to buy a voucher
Simply called to buy a voucher, the staff had to refer to written instructions to deal with this and it took roughly half an hour to complete. Not a great experience.
August 19, 2026
Reply from Hays Travel - Paignton
Barry,
It was good to speak to you this afternoon and
we appreciate you sharing your experience. We are concerned to hear about the delay you encountered when purchasing a voucher. We are reviewing our internal processes to ensure more efficient service for our customers.
Kind Regards
Hays Travel Paignton
Megan was very helpful and knowledgeable
August 16, 2026
Reply from Hays Travel - Paignton
Thank you for your kind review, I hope you have a great time away! :) - Megan
Time and patience
I felt relaxed and confident that I made the right choice with Georgia's help. Excellent service.
August 15, 2026
Reply from Hays Travel - Paignton
Thank you very much for your kind review! So glad we were able to get something booked for you - Georgie :)
Megan was a delight to help with my…
Megan was a delight to help with my holiday plans . Excellent service very helpful
August 8, 2026
Reply from Hays Travel - Paignton
Thank you for your kind review - hope you both have a lovely time away! :) - Megan
Reply from Hays Travel - Paignton
Thanks for your 5 star review, its greatly appreciated. Kindest Regards Steph :)
THE INFORMATION I RECEIVED WAS HELPFUL…
THE INFORMATION I RECEIVED WAS HELPFUL & THE BOOKING PROCESS WAS MADE EASY. Afterwards I felt a bit rushed into making a decision about travel insurance. I wish I had purchased this independently, which would have probably cost me a lot less.
August 6, 2026
Reply from Hays Travel - Paignton
Thank you for your review and I am glad we managed to get this booked for you! Thank you for taking the time to speak with me about the insurance today and I'm glad we have managed to sort this too - Georgina :)
Reply from Hays Travel - Paignton
Thank you for your kind review, I am glad we were able to get that all booked for you both! :) - Megan
Having used Paignton Hays Travel for…
Having used Paignton Hays Travel for many years we have yet again received excellent service. We always recommend them to others.
August 4, 2026
Reply from Hays Travel - Paignton
Thank you very much for your kind review. Always happy to help - Fiona :)
Michelle was extremely helpful when…
Michelle was extremely helpful when booking our cruise, thank you!
July 31, 2026
Reply from Hays Travel - Paignton
Thank you for lovely review, it is very much appreciated! You're more than welcome - Michelle :)
Reply from Hays Travel - Paignton
Clare Keating,
Thank you for your wonderful 5-star review! We are so pleased to hear that we made planning your honeymoon a stress-free experience.
Fiona
Reply from Hays Travel - Paignton
Thank you so much for your kind review, it's very much appreciated! - Fiona :)
We dealt with Fiona and found her first…
We dealt with Fiona and found her first class in her work and very helpful. Nothing was too much trouble and booking the holiday was most enjoyable. She has great knowledge and answered all our queries of the holiday, Eastern Mediterranean Discovery.
July 19, 2026
Reply from Hays Travel - Paignton
Thank you very much for your kind review! I am very pleased we were able to get this booked for you - Fiona :)
Amazing service
Amazing service. Professional and friendly. Answering all our questions. And helping us feel confident about our holiday.
July 26, 2026
Reply from Hays Travel - Paignton
Thank you so much for your kind review, it's very much appreciated - Steph :)
Absolutely fantastic service again from…
Absolutely fantastic service again from the girls at Paignton Hays Travel.
July 24, 2026
Reply from Hays Travel - Paignton
Good Morning,
Thank you for your lovely comments, I'm sure you will have an amazing holiday.
Best Wishes,
Michelle.
Hays Travel in Paignton is excellent
Hays Travel in Paignton is excellent. Michelle managed to get us a really good week in Jersey in considerably less than an hour, and her communication with us, her attention to detail and sheer professionalism couldn't be faulted. And I know that the other staff (Colleagues? Partners?) are the same.
July 24, 2026
Reply from Hays Travel - Paignton
Good Morning,
Thank you for your lovely comments. It's always a pleasure to see you both and arrange your holidays. I'm sure you will have a wonderful time in Jersey.
Kindest Regards,
Michelle.
We always use hays travel in Paignton…
We always use Hays travel in Paignton wouldn’t go anywhere else fantastic team 🤩 we have so much confidence in them to organise & book our holidays
July 19, 2026
Reply from Hays Travel - Paignton
Good Morning,
Thank you for your lovely comments, it's always a pleasure organizing your holidays. I'm sure you will have a wonderful time.
Kindest regards,
Michelle.
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