Jo. She was able to find me a last min holiday with all my requirements.( A big relief after searching on line for hours and not getting anywhere!)She assisted with flight boarding passes,contacts as... See more
Company replied
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Sarah & Jo were exceptional. They listened to everything we asked they found us a holiday which covered all our requirements they are very professional helpful kind all the staff in Hayes rustington... See more
Company replied
Elisa could not have been more helpful, knowledgeable and friendly and we will certainly come back to her again and will be recommending her to everyone 👍👍
We were given the best choice of the holiday we wanted and a great deal. Alisa ( from the Rustington Travel agency), who was dealing with our chosen holiday, gave us very good advice and was very hel... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Street, BN16 3DP, Rustington, United Kingdom
- 01903 868810
4.9
Excellent
943 reviews
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Very helpful
The overall helpfulness of the staff,especially Chelsea,who attended to our needs.
August 14, 2026
Jacob was very helpful.
Jacob was very helpful went above and beyond in helping us to book our cruise. Excellent service.
August 18, 2026
Always very friendly at the Rustington…
Always very friendly at the Rustington branch nothing is ever too much trouble. Always very helpful
August 19, 2026
Jo was extremely helpful and made us…
Jo was extremely helpful and made us feel at ease and helped us choose a holiday and hotel to fit are requirements exactly
August 13, 2026
as usual brilliant nothing more to be…
as usual brilliant nothing more to be said they always sort everything out
July 25, 2026
Elisa could not have been more helpful
Elisa could not have been more helpful, knowledgeable and friendly and we will certainly come back to her again and will be recommending her to everyone 👍👍
August 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Friendly helpful service
August 13, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Lovely friendly staff
Lovely friendly staff. Nothing too much trouble, everything explained clearly. I wouldn't want to go anywhere else.
Jo, a credit to you. A lovely lady
August 13, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Jo Ibiza
Jo. She was able to find me a last min holiday with all my requirements.( A big relief after searching on line for hours and not getting anywhere!)She assisted with flight boarding passes,contacts as well as personally knowing the area of my holiday destination... so some local spots to look up enjoy. Thank you so much Jo for all your time and care Xx
August 13, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely holiday !
Hi yes the service we get when we go in…
Hi yes the service we get when we go in to hays is first class
The lady jo almond is amazing who we always try to see her .we have booked other trip she so helpful get everything sort and we come so happy. If you need to book a trip please go in hays Rustington the hole team are fantastic .
Thank
Paul groves and Pat groves
August 8, 2026
Reply from Hays Travel - Rustington
Mrs Kathleen Groves,
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive first-class service and that our team member is amazing. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel
Sarah was very helpful .
August 7, 2026
Reply from Hays Travel - Rustington
Michele Greene,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be very helpful. We appreciate you taking the time to share your positive feedback.
Kind Regards
Hays Travel
Jacob was very helpful and informative…
Jacob was very helpful and informative and we were more than happy with our first experience of booking with Hayes Travel Rustington and will definitely be using them again
July 30, 2026
Reply from Hays Travel - Rustington
GRAHAM,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive first experience with us and we look forward to assisting you again.
Kind Regards
Hays Travel
Excellent service as always
Excellent service as always.
Sarah is so helpful, finds us just the holiday we want.
August 6, 2026
Reply from Hays Travel - Rustington
Mrs Lephard,
Thank you so much for your wonderful feedback! We are so glad to hear that you consistently receive excellent service and find the perfect holiday with us.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Tina,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you experienced great service and found our staff to be very informative. Your kind words are truly appreciated.
Kind Regards
Hays Travel
Blonde Sarah was brilliant
Sarah was brilliant, she listened to everything I required from a holiday and found me one that seems perfect.
July 24, 2026
Reply from Hays Travel - Rustington
david gregory,
Thank you for your wonderful feedback! We are so pleased to hear that our team listened to your requirements and found you a perfect holiday.
Kind Regards
Hays Travel
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a lovely time !
Jacob at Rustington
Jacob at Rustington was very helpful a s knowledgeable about the holiday we booked.
August 3, 2026
Reply from Hays Travel - Rustington
Mr & Mrs Hayward,
Thank you for your wonderful review! We are so pleased to hear that our colleague was very helpful and knowledgeable about your holiday booking. We appreciate your kind words.
Kind Regards
Hays Travel
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