Hays RUSTINGTON, lovely branch amazing staff. Nothing to difficult for them, booking as per normal straightforward. Even reminded me to go back 08/05/2926 to book in for first holiday. Always ha... See more
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Jo was very helpful and patient guiding us towards the right holiday for us. The staff are always very helpful in Hays Travel in Rustington and have arranged many holidays for us.
I have dealt with Sarah in Rustington for many, many years now and she has never let me down with her findings for our holidays. We would never go anywhere else to book a holiday she is our only choi... See more
From initial phone call to going into shop we were treated like valued customers and booked our holiday all forms were done for us and boarding passes printed we are both OAPS and appreciated this... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Street, BN16 3DP, Rustington, United Kingdom
- 01903 868810
4.9
Excellent
850 reviews
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Helpful and courteous. …
Jo was very helpful and patient guiding us towards the right holiday for us.
The staff are always very helpful in Hays Travel in Rustington and have arranged many holidays for us.
May 17, 2026
Holiday booking
Walked in and we were met by Jacob. He searched and in 15 minutes we’d booked and paid for a holiday in June. Great price and great holiday package 😊😊
May 16, 2026
The holiday was booked with your staff…
The holiday was booked with your staff they explaned everything and went into great deal . I can recomend hays Rustington
May 16, 2026
I have dealt with Sarah in Rustington…
I have dealt with Sarah in Rustington for many, many years now and she has never let me down with her findings for our holidays. We would never go anywhere else to book a holiday she is our only choice.
Many thanks again.
May 14, 2026
Friendly and professional
Excellent help, friendly and professional.
Couldn't fault a thing.
May 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As usual Sara was amazing booked…
As usual Sara was amazing booked everything all organised for 2026, 2027 and now 2028, all the staff at Rustington are really friendly and helpful
May 1, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a wondeful time !
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a wonderful time !
As always
As always, exceptional service met our needs every point as our holidays can be a bit complicated will always book with hays as I prefer a face-to-face I know what I’m getting for my money and if there’s any problems, I can always go and they are sorted without much problems
April 30, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & a great time !
Hays Rustington for every holiday
Hays RUSTINGTON, lovely branch amazing staff. Nothing to difficult for them, booking as per normal straightforward.
Even reminded me to go back 08/05/2926 to book in for first holiday.
Always happy to have a laugh IF they’re not busy. Don’t bother booking anywhere else now.
Smashing team thank you.
May 6, 2026
Unprompted review
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a great time !
Tailored to suit my requirements.
As a returning customer, agent remembered my likes and dislikes for a holiday, consequently able to tailor holiday appropriately saving a lot of time.
May 3, 2026
Reply from Hays Travel - Rustington
Thank you for your booking & have a wonderful time !
Brilliant 👏
Alisa at your Rustington branch made the whole experience seamless and pleasant as a last minute cruise was being booked. The whole experience was great and we would not hesitate to return to this branch. Many thanks.
May 2, 2026
Reply from Hays Travel - Rustington
Thank you for your booking & have a wonderful time !
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a wonderful time !
Hays Rustington
As usual Sarah at Hays Rustington went above and beyond to get our family cruise booked.
May 1, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a wonderful time !
Friendly experienced advisor (Jo)
Friendly experienced advisor (Jo). Easy to book my cruise, everything explained, my preferences accepted, good price considering I am a solo cruiser
May 1, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a great trip !
Sarah was so very helpful that we…
Sarah was so very helpful that we booked our cruise straight away couldn’t ask for more there a great group in Rustington West Sussex
April 30, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a wonderful time !
The service was excellant with Chelsea…
The service was excellant with Chelsea yesterday and a price was agreed but today I have received comfirmation by email and the price has increased by £1,563,59 which I am not prepered to, pay
April 29, 2026
Reply from Hays Travel - Rustington
As confirmed, the cost you're paying is the lower price as agreed with Chelsea.
Please call or email us here at the store, we're open every day except Sundays.
The staff are always very helpful and…HAPPY HOLIDAYS
The staff are always very helpful and knowledgeable .
We have been coming to the Rustington travel agency for many many years .
April 27, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a have a great time !
I hadn't been to Hayes travel before…
I hadn't been to Hayes travel before but would definitely recommend. Sarah was amazing,so helpful. I knew what I wanted and where we wanted to go also as a first airport assistance for my partner. Sarah did it all. Just so thrilled so kind and efficient. Thank you so much. We will be back.
April 26, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a great time !
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a great time !
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