Samantha sourced and provided fantastic holiday recommendations based on my requirements very quickly. Once I had decided what I wanted, she took care of sorting out all my options and booking e... See more
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Great service - Sam is absolutely amazing, so knowledgeable about all of our cruise holidays. We’ve booked with Sam many times due to her prompt responses and excellent communication. Thank you
Sam was professional very friendly and super efficient when we needed her help with a holiday to Turkey for Easter 2025, she gave us the best deals and made the booking for us. Really pleased with... See more
Company replied
This is the second time we’ve used Sam to book our holiday. We would highly recommend Sam, she’s professional and extremely knowledgeable. All questions are answered promptly and often within a couple... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Samantha Holmes, LN6, Lincoln, United Kingdom
- 1522716905
4.7
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Professional and knowledgeable
Samantha sourced and provided fantastic holiday recommendations based on my requirements very quickly.
Once I had decided what I wanted, she took care of sorting out all my options and booking everything completely hassle free.
Absolutely fantastic experience managed extremely professionally.
March 27, 2026
Great service
Great service - Sam is absolutely amazing, so knowledgeable about all of our cruise holidays. We’ve booked with Sam many times due to her prompt responses and excellent communication. Thank you
March 1, 2026
Best travel consultant
We have booked yet another holiday through Sam. Each and every time. Sam goes above and beyond to make the process as easy as possible. I wouldn’t choose to book through anybody else.
February 17, 2026
Second holiday for next year booked…
Second holiday for next year booked with Sam. She’s great. Quick to get back to you and always there to offer help and advice.
December 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam x
Exceptional Service, Seamless Travel Planning!
I had the pleasure of working with Samantha and was impressed by her responsiveness and expertise. She answered all my questions quickly and provided tailored recommendations that suited my needs perfectly. Her knowledge and friendly approach made planning my trip easy and enjoyable. Highly recommend!
March 1, 2025
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam x
Sam was amazing and so friendly &…
Sam was amazing and so friendly & helpful. She did a perfect job booking the exact holiday we were looking for. Would highly recommend.
February 25, 2025
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam x
Excellent
Have booked with Sam before and wouldn’t hesitate to do so again! First class, excellent and friendly service.Thank you Sam!
February 27, 2025
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam x
Fantastic Customer Service
This is the second time we’ve used Sam to book our holiday. We would highly recommend Sam, she’s professional and extremely knowledgeable. All questions are answered promptly and often within a couple of minutes. 10/10 for her customer service. Would highly recommend Sam to friends and family.
February 13, 2025
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :) And such kind words!! x
Should you need anything at all you know where i am :)
Thank you
Sam x
Sam was very friendly and beat a quite…
Sam was very friendly and beat a quote I'd previously got myself which was amazing 👏
January 4, 2025
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam x
Very helpful
Very helpful, answering any questions we had quickly. No issues booking the holiday we wanted and a pleasure to deal with.
January 3, 2025
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam
Brilliant experience with sam
Sam was brilliant answered all my questions as best she could and going forward booking was such a easy process
September 11, 2024
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam
Amazing service from Sam
Amazing service from Sam, very thorough & professional. Will definitely book with Sam & Hayes again.
July 18, 2024
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam
Sam listened carefully to our…
Sam listened carefully to our priorities for a family celebration and found a perfect match inside our budget.
June 27, 2024
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam
A great booking experience…
Sam was professional very friendly and super efficient when we needed her help with a holiday to Turkey for Easter 2025, she gave us the best deals and made the booking for us.
Really pleased with the speed and great service.
We would highly recommend her to anyone and we will be hopefully booking another holiday soon. 😃
Thanks again Sam ☺️
April 23, 2024
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
It was my pleasure booking your holiday and getting you the best deal!
Should you need anything at all you know where i am :)
Thank you
Sam
Excellent communication good service…
Excellent communication good service very knowledgeable.
I am registered blind and this lady was so helpful and met my requirements
June 19, 2024
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
It was a pleasure booking your holiday!
Should you need anything at all you know where i am :)
Thank you
Sam
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam
Was made so easy to book through…the internet
Was made so easy to book through emails, the work was all done for us.
April 16, 2024
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam
Great booking experience
Excellent communication, and advice and guidance.
Sam quickly responded and was very patient when we were considering different options.
February 10, 2024
Reply from Hays Travel - Samantha Holmes
Thank you for leaving a review, i really appreciate it :)
Should you need anything at all you know where i am :)
Thank you
Sam
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