Hays Travel - Sarah Melton Reviews 

25
TrustScore 4.5 out of 5

4.6

Personal Travel Consultant Sarah Melton, S20 Sheffield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sarah was very helpful and booked us exactly what we were looking for at a reasonable price.

Company replied

Rated 5 out of 5 stars

We booked with Sarah after sending her some details of the type of holiday we wanted. She sent over a wide range of thinks for us to decide from, nothing was too much trouble and she was always qu... See more

Company replied

Rated 5 out of 5 stars

Sarah was amazing. Such a simple, stress free process. We have been using Planet Cruise to book all of our cruise holidays in the past and this was the first time using another travel agent. Wish we m... See more

Company replied

Rated 5 out of 5 stars

Sarah really helped me with this booking as I have medical needs and she wanted to make sure these were met before I booked. Answered all my many questions and I am sure I will have many more before... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Sarah Melton, S20, Sheffield, United Kingdom

  • 1144075285

4.6

Excellent

TrustScore 4.5 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(25)

120,615 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

I trust Sarah with sorting things for us. She is always available to us. And responds quickly

August 16, 2025
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you Tracey, i look forward to hearing all about your next adventure x

Rated 5 out of 5 stars

Brilliant service from sarah

Sarah was there every step of the way no question was too much trouble would certainly book again

June 14, 2025
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you, it was a pleasure to book your trip. Hope you have the most magical time 🩷

Rated 5 out of 5 stars

I booked a holiday through Sarah melton…

I booked a holiday through Sarah melton and she’s been amazing help, I had to rebook our dates and she sorted everything for us, very helpful with questions and responded fast she’s been amazing definitely recommend!!

February 25, 2025
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you Lacey, it was my pleasure. I hope u have a fabulous time.

Rated 5 out of 5 stars

Fantastic service

Sarah is fantastic and very knowledgeable,nothing was too much trouble. I got quick responses and a great deal on my honeymoon!

Will definitely use Sarah again

January 30, 2025
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you Katie for booking your special
holiday with me. I hope you have an amazing honeymoon & wedding of course ♥️

Rated 5 out of 5 stars

AMAZING!

Sarah was amazing! Unfortunately we had to change our holiday a couple of times and Sarah made the process easy, understandable and efficient! We knew exactly what we wanted and with guidance from Sarah, we got it. We cannot wait for our cruise in August!

January 30, 2025
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you Adele, we got there in the end and i’m so glad it was exactly what you was looking for. I hope you have an amazing time on your cruise.

Rated 5 out of 5 stars

Great travel agent

Sarah was helpful and knowledgeable and made it easy to book our holiday, thank you Sarah

January 15, 2025
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thanks Jo 🥰

Rated 5 out of 5 stars

Great service

Sarah got back to me with a price really quickly and answered all my questions. Really great service from her and would definitely book with her again

January 15, 2025
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you julie x

Rated 5 out of 5 stars

Third holiday booked with Sarah

Third holiday booked with Sarah, great communication and support to look at dates and payment options! will only use her for future holidays she's fab!

January 8, 2025
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you, i really appreciate your review. Hope you enjoy your next adventure.

Rated 5 out of 5 stars

Holiday

Sarah is very helpful and helped me get the best deal for my money, I have already recommended her to others

December 30, 2024
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you, a thanks for recommending me to others. 😊

Rated 5 out of 5 stars

Excellent

Sarah was very helpful and provided an excellent service.

August 24, 2024
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you for your lovely review 🥰

Rated 5 out of 5 stars

Sarah was brilliant and very helpful

Sarah was brilliant and very helpful. She got us a great deal and any questions I had she was able to answer. Also offered to help with entering our passport details.

May 10, 2024
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you Katrina, i hope you have an amazing time 🥰

Rated 5 out of 5 stars

Sarah was amazing every step of the way…

Sarah was amazing every step of the way I asked lots of questions with this being our first time on a cruise Sarah was patient throughout whole time and very proffesional service provided thank you Lisa

April 19, 2024
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you Lisa, i really appreciate your review. 😊

Rated 5 out of 5 stars

Sarah really helped me with EVERY THING!

Sarah really helped me with this booking as I have medical needs and she wanted to make sure these were met before I booked. Answered all my many questions and I am sure I will have many more before we actually go. We are repeat customers as we were so impressed with everything last time we booked with her!

March 29, 2024
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you Samantha, your review is very much appreciated. I can’t wait to see the photos of your next adventure

Sarah x

Rated 5 out of 5 stars

Need a holiday? Look no further!

Sarah was amazing. Such a simple, stress free process. We have been using Planet Cruise to book all of our cruise holidays in the past and this was the first time using another travel agent. Wish we made this change earlier. I wouldn't hesitate in recommending Hays Travel and in particular Sarah Melton.

November 29, 2023
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you Nick, I really appreciate your review. I hope you have a fantastic time on your cruise.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, found us the best prices and was super helpful and friendly. 100% recommend booking woth Sarah.
Thank you again x

November 14, 2023
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you Emma, hope you have an amazing time xx

Rated 5 out of 5 stars

Quick replies and straightforward

We contacted Sarah on a weekend, curious for more information on a holiday we had seen advertised on her Facebook. We are not local but had searched for what we were after and she popped up. She very quickly replied with information and options for us. Within a day we had it all booked and confirmation sent to us, even though it was still the weekend! We then went on to add another booking for my in-laws the next day, which was very easy to do, all via Facebook Messenger. We have contacted Sarah since the bookings have been made and again, she has quickly got back to us with the information we need. Thumbs up from us!

September 12, 2023
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you, i really appreciate your feedback.

Rated 5 out of 5 stars

5 stars for Sarah

We booked with Sarah after sending her some details of the type of holiday we wanted.
She sent over a wide range of thinks for us to decide from, nothing was too much trouble and she was always quick to respond to me questions.
The cost was cheaper than booking directly with TUI we will definitely be booking again
Definitely a 5 star ⭐️

August 4, 2023
Unprompted review
Hays Travel - Sarah Melton logo

Reply from Hays Travel - Sarah Melton

Thank you for your lovely review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look