Sarah was very helpful and booked us exactly what we were looking for at a reasonable price.
Company replied
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Sarah was very helpful and booked us exactly what we were looking for at a reasonable price.
Company replied
We booked with Sarah after sending her some details of the type of holiday we wanted. She sent over a wide range of thinks for us to decide from, nothing was too much trouble and she was always qu... See more
Company replied
Sarah was amazing. Such a simple, stress free process. We have been using Planet Cruise to book all of our cruise holidays in the past and this was the first time using another travel agent. Wish we m... See more
Company replied
Sarah really helped me with this booking as I have medical needs and she wanted to make sure these were met before I booked. Answered all my many questions and I am sure I will have many more before... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Sarah Melton, S20, Sheffield, United Kingdom
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Sarah was very helpful and booked us exactly what we were looking for at a reasonable price.

Reply from Hays Travel - Sarah Melton
I trust Sarah with sorting things for us. She is always available to us. And responds quickly

Reply from Hays Travel - Sarah Melton
Sarah was there every step of the way no question was too much trouble would certainly book again

Reply from Hays Travel - Sarah Melton
I booked a holiday through Sarah melton and she’s been amazing help, I had to rebook our dates and she sorted everything for us, very helpful with questions and responded fast she’s been amazing definitely recommend!!

Reply from Hays Travel - Sarah Melton
Sarah is fantastic and very knowledgeable,nothing was too much trouble. I got quick responses and a great deal on my honeymoon!
Will definitely use Sarah again

Reply from Hays Travel - Sarah Melton
Sarah was amazing! Unfortunately we had to change our holiday a couple of times and Sarah made the process easy, understandable and efficient! We knew exactly what we wanted and with guidance from Sarah, we got it. We cannot wait for our cruise in August!

Reply from Hays Travel - Sarah Melton
Sarah was helpful and knowledgeable and made it easy to book our holiday, thank you Sarah

Reply from Hays Travel - Sarah Melton
Sarah got back to me with a price really quickly and answered all my questions. Really great service from her and would definitely book with her again

Reply from Hays Travel - Sarah Melton
Third holiday booked with Sarah, great communication and support to look at dates and payment options! will only use her for future holidays she's fab!

Reply from Hays Travel - Sarah Melton
Sarah is very helpful and helped me get the best deal for my money, I have already recommended her to others

Reply from Hays Travel - Sarah Melton

Reply from Hays Travel - Sarah Melton
Hays travel always offer best deals good customer service 👌

Reply from Hays Travel - Sarah Melton
Sarah was brilliant and very helpful. She got us a great deal and any questions I had she was able to answer. Also offered to help with entering our passport details.

Reply from Hays Travel - Sarah Melton
Sarah was amazing every step of the way I asked lots of questions with this being our first time on a cruise Sarah was patient throughout whole time and very proffesional service provided thank you Lisa

Reply from Hays Travel - Sarah Melton
Sarah really helped me with this booking as I have medical needs and she wanted to make sure these were met before I booked. Answered all my many questions and I am sure I will have many more before we actually go. We are repeat customers as we were so impressed with everything last time we booked with her!

Reply from Hays Travel - Sarah Melton
Sarah was amazing. Such a simple, stress free process. We have been using Planet Cruise to book all of our cruise holidays in the past and this was the first time using another travel agent. Wish we made this change earlier. I wouldn't hesitate in recommending Hays Travel and in particular Sarah Melton.

Reply from Hays Travel - Sarah Melton
Amazing customer service, found us the best prices and was super helpful and friendly. 100% recommend booking woth Sarah.
Thank you again x

Reply from Hays Travel - Sarah Melton
We contacted Sarah on a weekend, curious for more information on a holiday we had seen advertised on her Facebook. We are not local but had searched for what we were after and she popped up. She very quickly replied with information and options for us. Within a day we had it all booked and confirmation sent to us, even though it was still the weekend! We then went on to add another booking for my in-laws the next day, which was very easy to do, all via Facebook Messenger. We have contacted Sarah since the bookings have been made and again, she has quickly got back to us with the information we need. Thumbs up from us!

Reply from Hays Travel - Sarah Melton
We booked with Sarah after sending her some details of the type of holiday we wanted.
She sent over a wide range of thinks for us to decide from, nothing was too much trouble and she was always quick to respond to me questions.
The cost was cheaper than booking directly with TUI we will definitely be booking again
Definitely a 5 star ⭐️

Reply from Hays Travel - Sarah Melton
Sarah made the whole process stress free. Thank you so much! We can’t wait to go!

Reply from Hays Travel - Sarah Melton
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