Scott explained all our options and tailored the holiday to meet our requirements we prefer to travel with Hays
Company replied
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Scott explained all our options and tailored the holiday to meet our requirements we prefer to travel with Hays
Company replied
As first time in nearly 30 years planning a flight to New Zealand was daunting. Scott was very understanding, taking the time to show us many options of flights, timings and of course the cost. Did th... See more
Company replied
Fantastic experience with Scott Scott made my holiday booking experience a breeze. He replied quickly at all hours and even went out of his way to suggest different excursions I could book. He made... See more
Company replied
Lovely customer service , very patient as we were unsure on which hotel to book and took a while to decide , but Scott was very helpful and knowledgeable. Would book with Scott again .
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Scott Moore, YO61, York, United Kingdom
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Scott explained all our options and tailored the holiday to meet our requirements we prefer to travel with Hays

Reply from Hays Travel - Scott Moore
Fantastic experience with Scott
Scott made my holiday booking experience a breeze. He replied quickly at all hours and even went out of his way to suggest different excursions I could book. He made sure that the hotel was aware that it was my partners birthday and arranged for a bottle of prosecco to be sent to the hotel room. He really went over and above to ensure a great trip for us both. Scott made it clear that he was on hand for any issues that may arise during my holiday and made sure that we had all travel documents in a timely fashion. I was previously skeptical about using travel agents as I had always booked myself but Scott provided a discount on my package that I couldn't get anywhere else. I would highly recommend.

Reply from Hays Travel - Scott Moore
Very professional, very helpful whatever time of day. I was very pleased we got what we requested and nothing was too much trouble.

Reply from Hays Travel - Scott Moore
Scott called me at a convenient time, took time to go through the booking with me and beat the price.

Reply from Hays Travel - Scott Moore
Very easy and helpful. Gave me all the information I needed with easy access.

Reply from Hays Travel - Scott Moore
Excellent service provided, very helpful, I would highly recommend booking with Scott.

Reply from Hays Travel - Scott Moore
Service is always amazing, nothing is too much to ask and Scott always goes above and beyond for us to find us our perfect family holiday

Reply from Hays Travel - Scott Moore
Fantastic experience with Scott so quick and helpful

Reply from Hays Travel - Scott Moore
Amazing customer service. Did everything and more when we asked. 5***

Reply from Hays Travel - Scott Moore
Lovely customer service , very patient as we were unsure on which hotel to book and took a while to decide , but Scott was very helpful and knowledgeable.
Would book with Scott again .

Reply from Hays Travel - Scott Moore
What made it good was Scott her advisor done everything in his powers to find us what we needed. This is the third time of book with Scott. Very good representative.

Reply from Hays Travel - Scott Moore
As first time in nearly 30 years planning a flight to New Zealand was daunting. Scott was very understanding, taking the time to show us many options of flights, timings and of course the cost. Did the final booking in our own home which was so much more relaxing than being in store. He never once looked at his watch or made us feel we had to rush.

Reply from Hays Travel - Scott Moore
Went above and beyond to find me exactly what I wanted and great communication

Reply from Hays Travel - Scott Moore
Went
out there way to make sure I got the right price for my holiday

Reply from Hays Travel - Scott Moore
Scott went beyond and nothing was trouble to ask very knowledgeable and amazing to talk too will definitely book with him again can't wait for out holiday 😀

Reply from Hays Travel - Scott Moore
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