Hays Travel - Scott Moore Reviews 17

TrustScore 4.5 out of 5

4.5

Personal Travel Consultant Scott Moore, YO61 York, GB


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Rated 5 out of 5 stars

Scott explained all our options and tailored the holiday to meet our requirements we prefer to travel with Hays

Company replied

Rated 5 out of 5 stars

As first time in nearly 30 years planning a flight to New Zealand was daunting. Scott was very understanding, taking the time to show us many options of flights, timings and of course the cost. Did th... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Scott Scott made my holiday booking experience a breeze. He replied quickly at all hours and even went out of his way to suggest different excursions I could book. He made... See more

Company replied

Rated 5 out of 5 stars

Lovely customer service , very patient as we were unsure on which hotel to book and took a while to decide , but Scott was very helpful and knowledgeable. Would book with Scott again .

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Scott Moore, YO61, York, United Kingdom

  • 01904896541

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

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4.5

All reviews

(17)

117,123 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott explained all our options and…

Scott explained all our options and tailored the holiday to meet our requirements we prefer to travel with Hays

December 20, 2025
Hays Travel - Scott Moore logo

Reply from Hays Travel - Scott Moore

We're happy to hear that the holiday was tailored to your requirements, and we appreciate you choosing to travel with us. Thank you for your feedback.

Rated 5 out of 5 stars

Fantastic experience with Scott

Fantastic experience with Scott

Scott made my holiday booking experience a breeze. He replied quickly at all hours and even went out of his way to suggest different excursions I could book. He made sure that the hotel was aware that it was my partners birthday and arranged for a bottle of prosecco to be sent to the hotel room. He really went over and above to ensure a great trip for us both. Scott made it clear that he was on hand for any issues that may arise during my holiday and made sure that we had all travel documents in a timely fashion. I was previously skeptical about using travel agents as I had always booked myself but Scott provided a discount on my package that I couldn't get anywhere else. I would highly recommend.

December 3, 2024
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Reply from Hays Travel - Scott Moore

Thank you Callum, it was a pleasure, glad you had a great time.

Rated 5 out of 5 stars

Very professional

Very professional, very helpful whatever time of day. I was very pleased we got what we requested and nothing was too much trouble.

January 13, 2025
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Reply from Hays Travel - Scott Moore

Thank you Sheila for the kind words, It was a pleasure, have a great holiday.

Rated 5 out of 5 stars

Always beat the cheapest price

Scott called me at a convenient time, took time to go through the booking with me and beat the price.

January 10, 2025
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Reply from Hays Travel - Scott Moore

Thank you Sharon, always a pleasure booking a holiday for you and the family. I hope you all have a great time.

Rated 5 out of 5 stars

Very easy and helpful

Very easy and helpful. Gave me all the information I needed with easy access.

January 9, 2025
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Reply from Hays Travel - Scott Moore

A pleasure to book your holiday for you, I hope you have a great time.

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided, very helpful, I would highly recommend booking with Scott.

July 29, 2024
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Reply from Hays Travel - Scott Moore

Thank you very much always a pleasure booking your holidays.

Rated 5 out of 5 stars

Service is always amazing

Service is always amazing, nothing is too much to ask and Scott always goes above and beyond for us to find us our perfect family holiday

August 25, 2024
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Reply from Hays Travel - Scott Moore

Thank you Clarice, for your kind words, always a pleasure, looking forward to booking your next holiday already.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Did everything and more when we asked. 5***

June 3, 2024
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Reply from Hays Travel - Scott Moore

Thank you Kimberley, it's always a pleasure. I hope you have a great time.

Rated 5 out of 5 stars

Lovely customer service

Lovely customer service , very patient as we were unsure on which hotel to book and took a while to decide , but Scott was very helpful and knowledgeable.
Would book with Scott again .

May 3, 2024
Hays Travel - Scott Moore logo

Reply from Hays Travel - Scott Moore

Thank you Lisa, it was a pleasure to deal with you and Kim, hope you both enjoy your break.

Rated 5 out of 5 stars

What made it good was Scott her advisor…

What made it good was Scott her advisor done everything in his powers to find us what we needed. This is the third time of book with Scott. Very good representative.

April 11, 2024
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Reply from Hays Travel - Scott Moore

Thank you very much Stephen, you are always a pleasure to deal with, kind regards Scott.

Rated 5 out of 5 stars

First time in nearly 30 years…

As first time in nearly 30 years planning a flight to New Zealand was daunting. Scott was very understanding, taking the time to show us many options of flights, timings and of course the cost. Did the final booking in our own home which was so much more relaxing than being in store. He never once looked at his watch or made us feel we had to rush.

March 20, 2024
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Reply from Hays Travel - Scott Moore

Thank you Colleen, it was a pleasure, I hope you enjoy New Zealand.

Rated 5 out of 5 stars

Went above and beyond to find me…

Went above and beyond to find me exactly what I wanted and great communication

December 23, 2023
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Reply from Hays Travel - Scott Moore

It was a pleasure, I hope you enjoy your holiday, I look forward to booking your next holiday.

Rated 5 out of 5 stars

y to make sure I got…

Went
out there way to make sure I got the right price for my holiday

November 30, 2023
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Reply from Hays Travel - Scott Moore

No problem at all, I hope you enjoy your holiday and come back to me for your next booking.

Rated 5 out of 5 stars

Scott went beyond and nothing was…

Scott went beyond and nothing was trouble to ask very knowledgeable and amazing to talk too will definitely book with him again can't wait for out holiday 😀

November 6, 2023
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Reply from Hays Travel - Scott Moore

Thank you for the kind words, I hope you enjoy your holiday, looking forward to booking for you again.

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