Very knowledgeable travel agent, Vicky hextall. She couldn’t do enough for us to get us the right holiday. Would definitely book with her again.
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Vicki was so helpful in finding us a great holiday that met all of our requirements at a great price. She was incredibly patient as we changed our minds several times! She was easy to talk to and made... See more
We have booked 2 holidays through Vicki & it has been a smooth process both times. Vicki is really helpful, you can ask as many questions as you need and she will always provide answers & help you fin... See more
We booked our holiday with Vicki after trying numerous direct holiday options, and the service we received was excellent. She noted all our preferences and budget and found multiple options, whic... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Vicki Hextall, NG14, Nottingham, United Kingdom
- 01158605468
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Very knowledgeable travel agent
Very knowledgeable travel agent, Vicky hextall. She couldn’t do enough for us to get us the right holiday. Would definitely book with her again.
Nothing was too much trouble
Nothing was too much trouble. She even came to our house to help us with forms & explain everything. Good to have a local travel agent. We don’t like to do everything online.
Smooth booking process & so helpful
We have booked 2 holidays through Vicki & it has been a smooth process both times. Vicki is really helpful, you can ask as many questions as you need and she will always provide answers & help you find good deals. It takes the stress away from booking things yourself.
Vicki is a star! ⭐
Vicki was so helpful in finding us a great holiday that met all of our requirements at a great price. She was incredibly patient as we changed our minds several times! She was easy to talk to and made the whole process smooth and stress-free. We will definitely book with Vicki again in the future.
Excellent service to find a dream holiday
We booked our holiday with Vicki after trying numerous direct holiday options, and the service we received was excellent.
She noted all our preferences and budget and found multiple options, which we narrowed down and eventually booked after much optioneering.
The process was extremely professional, with information passed back and to in minutes.
We are both very happy with the outcome, and are looking forward to our dream holiday in September 2023.
Would heartily recommend contacting Vicki again.
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