The lady we spoke to was very efficient, she compared holidays for us and came up with several options. This gave us a full picture of what we could expect and made our decision easier when selecting... See more
Company replied
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The lady we spoke to was very efficient, she compared holidays for us and came up with several options. This gave us a full picture of what we could expect and made our decision easier when selecting... See more
Company replied
Initially spoke to Mia and she gave us some info, after walking and doing some shopping my partner and myself went back and spoke to Emma and booked our 1st holiday away, she went through everything a... See more
Company replied
Relaxed atmosphere, very helpful staff, nothing is too much hassle. Great deals. Would not holiday shop anywhere else !
Company replied
I have used Hays Travel previously to book time away.. Hays Travel is one of many travel agents that I use for traveling.. I find the staff friendly and helpful with information regarding ma... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
2e Wulfrun Square, WV1 3HQ, Wolverhampton, United Kingdom
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The lady we spoke to was very efficient, she compared holidays for us and came up with several options. This gave us a full picture of what we could expect and made our decision easier when selecting the holiday we chose.

Reply from Hays Travel - Wolverhampton
Relaxed atmosphere, very helpful staff, nothing is too much hassle. Great deals. Would not holiday shop anywhere else !

Reply from Hays Travel - Wolverhampton
Caroline the advisor from the Wolverhampton branch was very helpful who helped us find an holiday for next year, which will be something to look forward too. ☺️

Reply from Hays Travel - Wolverhampton
Amazing customer service couldn’t do enough for me !

Reply from Hays Travel - Wolverhampton
I have used Hays Travel previously to book time away..
Hays Travel is one of many travel agents that I use for traveling..
I find the staff friendly and helpful with information regarding making a booking.
I found Ella (Travel agent/ Wolverhampton branch) on Wednesday 5th August extremely patient, knowledgeable and professional with assisting me my booking..

Reply from Hays Travel - Wolverhampton
Thank you so much Demi, for your patience . You were a very helpful and kind.
We’d literally gone round the Mediterranean. Then decided on Cyprus.
See you when we’re back.

Reply from Hays Travel - Wolverhampton

Reply from Hays Travel - Wolverhampton
Demi was a very friendly and helpful member of staff clearly explaining the booking process and answering any questions that we had.

Reply from Hays Travel - Wolverhampton
Emma is brilliant at her job and so nice with it. She is a real credit to the Wolverhampton store and to your company

Reply from Hays Travel - Wolverhampton
Demi who looked after me explained everything to me and helped me more than enough. Thankyou Demi.

Reply from Hays Travel - Wolverhampton
Emma was so patient kind and experienced. Helped to find and book two cruise holidays. Big thank you

Reply from Hays Travel - Wolverhampton
The lady who wr spoke to about our booking was interested as it was our first cruise experience.
The booking process was made to fit all our requirements as far as she was able
The service was handled with respect
and.informative.
Very impressed.The lady was called Caroline .Thank you.

Reply from Hays Travel - Wolverhampton

Reply from Hays Travel - Wolverhampton

Reply from Hays Travel - Wolverhampton
Initially spoke to Mia and she gave us some info, after walking and doing some shopping my partner and myself went back and spoke to Emma and booked our 1st holiday away, she went through everything and my partners mind at ease as she’s never been abroad before. Gave us all the options and we felt the best value for money

Reply from Hays Travel - Wolverhampton
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