Hertz Reviews 

I’ve been renting from Hertz in Las Vegas for years, and my recent rental was another positive experience.

The President’s Circle selection seemed a little more limited than I’ve seen there in the past, and the Chevrolet SUV I selected wasn’t necessarily a vehicle I expected to love at first. However, it ended up being more comfortable and enjoyable than I anticipated and worked very well for the week.

Most importantly, the entire rental experience was smooth and straightforward, with no problems from pickup through return. That consistency is a major reason I’ve continued renting from Hertz over the years. Overall, another good experience and exactly what I want from a rental-car company.

Long wait and inattention…one very rude team member

Clean car which was working fine. Ease of return. Unfortunately, Gold counter was closed at Buffalo, so had to wait longer than typical at other Hertz rentals where I could just choose a car directly.

Overall, no complaints on my rental experience, but I had a question on a charge I received, and it was impossible to talk to a live person. All I could get was AI Chat help and I got stuck in a phone menu with choices that didn’t match my issue. I ended up going back to the rental counter at the airport to talk to a real person to get my issue resolved.

Courteous employees. Only complaint was 40 minute wait for a car (that I was scheduled to pick up an hour earlier:(

No issue with the actual rental but may flight was severely delayed and I had provided details as part of my reservation. Upon arrival at the counter, the agent was unable to process my reservation, claiming it was past 24 hours although it wasn't. She told me I had to update the reservation myself online which I was unable to do as it was also locked. She then had me call customer service (FROM THE HERTZ OFFICE!) to have them fix it. The service agent on the phone said the reservation locks after midnight and they could do nothing about it. I was then told to book a brand new reservation and was promptly given a new higher rate. As a Gold Member this is ridiculous when flights are delayed all the time and I thought was the whole purpose of requesting my flight details at time of reservation. On top of that an unwillingness to honor the original rate, making me call another hertz service agent while at the counter is simply unacceptable and makes me rethink using Hertz or any of their affiliated companies in the future.

Professional staff. Car ran great. Easy return process.

We had been loyal Hertz customers for decades – after this experience, that has come to an end.
Our recent EV rental from Hertz at Frankfurt Airport demonstrated just how little customer service can mean in practice.
As we do not have a German address, we depend on the rental company's charging card. Many charging stations in Germany still do not accept credit cards, making a functioning charging card essential. Based on previous negative experiences, we specifically asked the Hertz representative at pickup to verify that the provided charging card had been activated. He assured us without hesitation that everything was in order.
It wasn't.
The charging card was not activated until four days into our rental. Four days of our vacation were wasted driving from one charging station to another, trying unsuccessfully to charge the vehicle while repeatedly attempting to reach Hertz customer service. The phone number listed on our rental agreement was never answered. Other numbers led only to automated recordings directing us to a website or even to an invalid emergency number. Because we could not rely on charging the vehicle, we were forced to cancel or postpone several planned activities.
As if that wasn't enough, on the tenth day of our 2-weeks’ rental we discovered tire damage that, according to a local repair shop, made it unsafe to continue driving on Germany's highways. Hertz's roadside assistance instructed us to drive the vehicle to a contract repair facility located 55 kilometers away. However, the earliest available appointment there was after our rental period had already ended. Since we needed the vehicle for a safe return trip to Frankfurt, we had the tire replaced at a local repair shop the same day.
Our complaint to Hertz was handled just as disappointingly. We were first asked to provide detailed records of our phone calls and the entire sequence of events. The final response consisted of a brief apology and confirmation that all EV charging fees had been correctly billed—even though we had never disputed those charges. Reimbursement for the tire replacement was denied solely because we had not used a Hertz-approved repair facility, despite the fact that the designated facility was unable to help us during the rental period.
What is most disappointing is that Hertz accepted no responsibility for the incorrect information provided at vehicle pickup or for a customer service system that was effectively unreachable when we needed it. Instead of a customer-focused solution, we received little more than standardized responses.
After decades of choosing Hertz, our trust has been lost. The closing sentence of their response—stating that they look forward to serving us again—felt almost cynical.
Our future rentals will be with another company.

Great car, great, painless experience!

No cars available. Waited 45 minutes to get a car

This was my second time renting a car from Hertz while on vacation, and both experiences have been seamless. On this trip, I rented a vehicle from PWM Airport for seven days.

I would especially like to recognize the Operations Manager, Jennifer Merrill, who greeted me warmly and was incredibly helpful throughout the process. She did not attempt to upsell any upgrades and took the time to clearly explain the rental process. She also walked me through the available vehicles in the fleet and allowed me to choose the one that best suited my needs.

The return process at the Boston Park Plaza garage was equally smooth. Since I dropped off the car after hours, all I had to do was park the vehicle in the garage and leave the keys in the designated drop box.

The only minor point of confusion was that the return confirmation email arrived the following day, after the office reopened. Until then, I was unsure whether my return time had been recorded accurately.

Overall, the entire rental experience was simple, efficient, and hassle-free.

I have been in the President's Club for several years now, and every single time I fly into Philadelphia International Airport, no matter what day, no matter what time, Hertz either has no vehicles available or none within my chosen category. Even when I reserve a specific vehicle, with the understanding that it will be there ( such as a Volvo XC60 ) there is never a vehicle ready despite being on "the board."
More often than not, I am given a much larger vehicle than desired, and charged a higher amount. They should give a better vehicle at the price I was quoted.
Also the last time I rented out of PHL In May, 2026 I was charged over $189 for an EZ Pass I did not request, nor did I open the EZ Pass on the windshield. It was my intention to pay cash for tolls, but instead was charged $189 for what amounted to about $18 in tolls ( the toll booth operator would not accept my cash as apparently the EZ Pass which was still in the box on the windshield was active).
I have flown into several other airports such as LAX and never run into the difficulties I have at PHL, otherwise this would be a 1 star review.

I was overcharged for extending my rental double what my contract said and my deposit still has not been refunded

When my flight landed, I grabbed my luggage and headed to the Hertz Rental Car Counter. While a Gold member, I wanted to add my daughter to the reservation per the website instructions. After a wait I was told she would need to be present even though I had a copy of her DL and Insurance. This was disappointing! In this day of technology, couldn't you send her the contract through your system or docusign? Per your staff, there was no Hertz counter within an hour of my destination.

I proceeded to the Gold lanes and picked a car, loaded my luggage and attempted to exit. They told me (and several others) that there was an issue with the rental which required a return to the counter. I drove back, parked and headed to the counter - which of course had a line.

Once there was a customer service person available, I explained I was turned back. She was unable to find an issue. She called for some assistance and eventually printed my contract and told me to try again. I was eventually able to leave.

Also, I am shocked at how many TAXES and FEES are associated with the rental. While I used to be Hertz loyal, I now often rent from other agencies including Sixt. You make it challenging to be loyal. It seems there are always issues forcing me to return to the counter and that the fees often double the cost is sick!

I never respond to these requests so wondering if anyone actually reads and takes an action. Let me know!

when i got the car gas was not full. i was not going back to adjust since other occasions took care of on checkin.(30 year hertzuser)
i went ahead and filled car drove 50 mi.
6 gallons!
i told check in girl not full and she said it was only 87% full on contract and i only had tofill to that point!!
i explained i had no way to determine that and that i had been credited in the past. she refused and i asked to speak to supervisor. she called and reluctively gave credit.
since when do u let cars out not full when u require them to be filled on return?
i do expect reply!

does not pay roadside bills, has been a year now.

Efficient process to pick up cars and return cars. Cars are clean.

The staff at Horton Ave Lynbrook Hertz work cohesively to ensure customers are satisfied with the process. They are like well oiled machines, making the rental experience smooth, consistent and reliable.