Hertz Reviews 

The female associate told me she would “process the return and send me a receipt.” Naively knowing the larger than requested vehicle, that was initially set to Sport mode, was over full on fuel and in excellent condition, I believed her. Thankfully I have proof of my BP fuel charge and upon starting the vehicle immediately placed it into ECO mode since gas prices are so high WA state. She must have figured people just expect high prices or that I was too busy or dumb to notice the overcharge. I presume that is a way the site makes money or she is skimming off the top.

This team always takes care of me but on this particular occasion they found me a luxurious Infiniti SUV upgrade that provided the perfect solution for my family vacation. I always use these guys. I trust them with my rental needs.

April was great! I forgot my phone in the returned rental and she was very patient and helpful in helping me retrieve it. Thank you April!!

Didn't like how I had to keep the car for 2 more days because there was no overnight drop off. I work long hours and by the time I got off there was no way I was going to make it. Then if I was to drop it off at another location I was going to be charged something. So when I first reserved the car it was a good deal affordable but in the end I was dissatisfied with how much it came to.

Great ride and fuel efficient. Excellent customer service experience. J made our arrival pleasant and made certain that we checked in smoothly. Will definitely refer others.

I reserved a fullsize car upon arrival there weren't any available so they up grade me to a mid size suv with the same price as a fullsize. Great service!

Good job. Thank

I’ve been renting from Hertz in Las Vegas for years, and my recent rental was another positive experience.

The President’s Circle selection seemed a little more limited than I’ve seen there in the past, and the Chevrolet SUV I selected wasn’t necessarily a vehicle I expected to love at first. However, it ended up being more comfortable and enjoyable than I anticipated and worked very well for the week.

Most importantly, the entire rental experience was smooth and straightforward, with no problems from pickup through return. That consistency is a major reason I’ve continued renting from Hertz over the years. Overall, another good experience and exactly what I want from a rental-car company.

Long wait and inattention…one very rude team member

Clean car which was working fine. Ease of return. Unfortunately, Gold counter was closed at Buffalo, so had to wait longer than typical at other Hertz rentals where I could just choose a car directly.

Overall, no complaints on my rental experience, but I had a question on a charge I received, and it was impossible to talk to a live person. All I could get was AI Chat help and I got stuck in a phone menu with choices that didn’t match my issue. I ended up going back to the rental counter at the airport to talk to a real person to get my issue resolved.

Courteous employees. Only complaint was 40 minute wait for a car (that I was scheduled to pick up an hour earlier:(

No issue with the actual rental but may flight was severely delayed and I had provided details as part of my reservation. Upon arrival at the counter, the agent was unable to process my reservation, claiming it was past 24 hours although it wasn't. She told me I had to update the reservation myself online which I was unable to do as it was also locked. She then had me call customer service (FROM THE HERTZ OFFICE!) to have them fix it. The service agent on the phone said the reservation locks after midnight and they could do nothing about it. I was then told to book a brand new reservation and was promptly given a new higher rate. As a Gold Member this is ridiculous when flights are delayed all the time and I thought was the whole purpose of requesting my flight details at time of reservation. On top of that an unwillingness to honor the original rate, making me call another hertz service agent while at the counter is simply unacceptable and makes me rethink using Hertz or any of their affiliated companies in the future.

Professional staff. Car ran great. Easy return process.

We had been loyal Hertz customers for decades – after this experience, that has come to an end.
Our recent EV rental from Hertz at Frankfurt Airport demonstrated just how little customer service can mean in practice.
As we do not have a German address, we depend on the rental company's charging card. Many charging stations in Germany still do not accept credit cards, making a functioning charging card essential. Based on previous negative experiences, we specifically asked the Hertz representative at pickup to verify that the provided charging card had been activated. He assured us without hesitation that everything was in order.
It wasn't.
The charging card was not activated until four days into our rental. Four days of our vacation were wasted driving from one charging station to another, trying unsuccessfully to charge the vehicle while repeatedly attempting to reach Hertz customer service. The phone number listed on our rental agreement was never answered. Other numbers led only to automated recordings directing us to a website or even to an invalid emergency number. Because we could not rely on charging the vehicle, we were forced to cancel or postpone several planned activities.
As if that wasn't enough, on the tenth day of our 2-weeks’ rental we discovered tire damage that, according to a local repair shop, made it unsafe to continue driving on Germany's highways. Hertz's roadside assistance instructed us to drive the vehicle to a contract repair facility located 55 kilometers away. However, the earliest available appointment there was after our rental period had already ended. Since we needed the vehicle for a safe return trip to Frankfurt, we had the tire replaced at a local repair shop the same day.
Our complaint to Hertz was handled just as disappointingly. We were first asked to provide detailed records of our phone calls and the entire sequence of events. The final response consisted of a brief apology and confirmation that all EV charging fees had been correctly billed—even though we had never disputed those charges. Reimbursement for the tire replacement was denied solely because we had not used a Hertz-approved repair facility, despite the fact that the designated facility was unable to help us during the rental period.
What is most disappointing is that Hertz accepted no responsibility for the incorrect information provided at vehicle pickup or for a customer service system that was effectively unreachable when we needed it. Instead of a customer-focused solution, we received little more than standardized responses.
After decades of choosing Hertz, our trust has been lost. The closing sentence of their response—stating that they look forward to serving us again—felt almost cynical.
Our future rentals will be with another company.

Great car, great, painless experience!

No cars available. Waited 45 minutes to get a car