Hertz Reviews 

On 7/15, our 7-member family vacation from St. Louis to Boston had a terrible flight experience that lasted over 12 hours, instead of 3. By the time we reached Logan airport we only expected more disappointment. But… wow! Our experience with Hertz was SPECTACULAR! Asha was incredibly kind and empathetic. Sweet compliments to our youngest member. She then met us in the garage, by driving up in our rental car. Once we drove off, she ran to send us off, with individual bags of Hertz popcorn. Incredible Customer Service! Please give Asha a raise!!! Sally Greco

The car I received had not been serviced and it nearly overheated in the Arizona desert heat in summer. Hertz did not offer us viable options for service, so we had to service a brand new rental car ourselves.

After booking all sorts of hidden costs pop up such as airport taxes that are incurred for each day of the rental. Deposit fees of 6500$ are charged if you do not take insurance.

Avoid it you don’t want to feel ripped off.

The Staff was amazing. Accommodated me in every way possible. I walked out feeling like I received the presidential status.

I have rented from Hertz on Mesa AZ, on Main St. I am on my second car due to mantance pronlems, promise you, this is a bad place to rent from.They fo not fo routine naintance. I will never use them agsin

Paid extra to rent with Hertz Malta expecting better service than low‑cost firms, but got pressure at the desk, poor and rude customer service, unclear collision damage cover, and an unfair charge for pre‑existing wheel‑rim damage despite my pickup photos and their own condition report. I’ve rented from Sicily by Car at Malta Airport before with fewer issues and better value, so I will avoid Hertz Malta in future

Smooth, quick, pick-up and drop-off process. Car was clean and well maintained.

I visited the Daphne AL location and even though the guy name Damien was short staffed he didn’t let that bother him or stop him he helped everyone with a smile he was polite and walk all of to our car this guy need a raise I’ve been here before and he’s always went above and beyond !

Damien was great at the Daphne location he’s very warmed and very knowledgeable of his job I will be renting from Daphne again !

Checking in was quick. There was not a big line of customers ahead of us. The location was close to my house. The gentleman that assisted us was pleasant.

I had an extremely disappointing experience with Hertz that completely disrupted my moving plans.

On May 18, 2026, I found an online rate of $115.49 to reserve a cargo van for June 30. Before booking, I called the Hertz Fairfax Courtyard location to see if I could make the reservation directly through an agent. The representative quoted me a higher price than the online rate, so I completed the reservation online instead and immediately received a confirmation email.

Wanting to make sure everything was in order, I called the Fairfax location again on June 22 to confirm my reservation. I was assured that everything was confirmed and ready for pickup. Then, on June 28, I received an automated reminder email once again confirming my pickup date and time.

Less than 24 hours before my scheduled pickup, on June 29 at approximately 12:59 p.m., I received a message from Farham, who identified himself as the manager of the Fairfax location, asking me to call him regarding my reservation.

When I returned his call, he informed me that Hertz had stopped renting cargo vans and box trucks nationwide approximately two years earlier. He said he was surprised the reservation had been accepted and promised to see whether an alternative vehicle was available. About 45 minutes later, he called back and informed me that no replacement vehicle could be provided.

When I asked why no one had mentioned this when I called before making the reservation or when I confirmed it on June 22, I was told that the employee I spoke with "may not have known."

By then, I had already finalized my moving arrangements based on Hertz's repeated confirmations. The last-minute cancellation forced me to find an alternative on extremely short notice, resulting in additional expenses, penalties, and unnecessary stress.

Mr. Farham provided several phone numbers for management, but every number routed me to overseas call centers. Despite explaining my situation multiple times, I was never able to reach anyone with the authority to resolve the issue. I was transferred repeatedly, received conflicting information, and eventually one representative disconnected the call.

The most frustrating part of this experience was not simply that my reservation could not be honored—it was that Hertz repeatedly confirmed a reservation for a vehicle the company says it had stopped offering years earlier. A reservation should mean something, especially when customers rely on it for major events like a move. This experience demonstrated a serious breakdown in communication, reservation management, and customer service, and I cannot recommend Hertz based on how this situation was handled.

It was horrific and I’m contemplating bringing a lawsuit. Please have somebody call me.

VERY VERY GOOD

Lost item & no one will call me back or respond. I am tracking the item.

Hired a car from Hertz at Belfast City Airport. On the day I was due to return the car I lost the car key!! I was in absolute shock - phoned Hertz at the airport and was told they could provide a spare key and that they would call me back. No return call despite several attempts to contact them again! Finally had to get a taxi to the airport to avoid missing our flight! We gave the hertz official all of our information and details of where the car was - parked in a car park 10 minutes from the airport. We checked our credit card a week later and charges of £765 had been taken! The cost of a replacement key was £250 plus vat. All the other charges were “charges relating to recovering the car” what an absolute shocker!! This company just adds whatever it can to inflate the bill!! Absolutely no customer service at all!! I queried all the charges and got absolutely nowhere!! The representatives at Belfast City were appalling! No help whatsoever! Apparently they ordered a recovery vehicle to collect the car - this presumably was because they couldn’t be bothered to drive the 10 minutes to collect it charging me £180! Don’t touch this company unless you want to be left with lots of extra charges!

Smooth from start to finish with no hidden fees. Car ran great.

Took forever to get my rental on my trip to Knoxville because their system mixed me up with someone else

I hate that I had to give them any starts. I was renting a car at the Raleigh Durham Airport and although I had reserved the car days before I didn’t get the quick check in I had been promised. It took almost 2 hours to get a car I booked and had been confirmed. There’s too many good companies out there to waste time and money on Hertz.

I didn't get the car I had requested. And of the options that were available, both smelled like cigarettes.