Perfect service from ITS as usual speedy professional and really easy straightforward, order, processed, in no time next day delivery had a slight issue as the DPD van broke down. Meaning I had to can... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a pair of Milwaukee ARMOURTRED boots and they are fantastic. Heavy duty comfort and performance. Some really nice design features and all the specs ticked the right boxes for working in my w... See more
Company replied
Arrived at the luton Branch not knowing the exact hedge trimmer i required. Staff very helpful, i was able to handle the hedge trimmers on display to decide on the one whch suited me best. Advantage o... See more
Company replied
Looked at products on-line but always wanted to go to a store which is on the other side of London, bit of a drive away. An new store opened up in Luton just of the M1, l had to drop my daughter off a... See more
Company replied
Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ITS
Hi Adam,
Thanks for your great feedback.
We're pleased to hear you were happy with the price and fast delivery, and we look forward to serving you again.
Lauren
Poor delivery service.
From your end I am happy with the ordering. What let it down was the delivery. You used DPD for the courier service. I wasn't going to be in during the delivery timeslot, but they had my preferred locations where to leave the parcel. When I got home the parcel was instead on the doorstep. Secondly, the box had a large wrip down one side. I checked the contents and fortunately nothing was damaged or missing.
August 17, 2026
Reply from ITS
Hi,
Thanks so much for your feedback – it’s great to hear you found our service quick and helpful.
If you need anything else, just let us know.
Fantastic service from ITS and DPD
Fantastic service from ITS and DPD. Ordered at 19.30 last night, delivered today by 1 pm. OUTSTANDING PERFORMANCE by both parties, excellent all round.
August 20, 2026
Unprompted review
Reply from ITS
Hi Brendan,
Thanks so much for your fantastic feedback! We're delighted to hear you were pleased with the service from both ITS and DPD.
If you need anything else, just let us know.
Reply from ITS
Hi Andy,
Thanks so much for your feedback – we really appreciate you taking the time to let us know. Great to hear you’re happy with the service and price.
If you ever need anything else, just let us know.
Lauren
Highly recommend!!
Great products at great price. Excellent service and very fast delivery. Highly recommend!!
August 17, 2026
Reply from ITS
Hi M. B.,
Thank you for your fantastic feedback and five-star review.
We're delighted to hear you're happy with our products, prices, service and fast delivery.
Please let us know if there is anything else we can help with.
Reply from ITS
Thank you for the lovely review! 😊 We’re really pleased you found the service quick and efficient, and that you’re happy with the products too.
Thanks so much for taking the time to share your feedback with us!
Lauren
2nd purchase from yourselves
2nd purchase from yourselves
Great service and delivery keep up the good service that you provide 👍 👏
August 21, 2026
Reply from ITS
Hi John,
Thanks so much for the 5*s and your fantastic feedback! So pleased you chose us again for your second purchase 🙂
We're really pleased to hear you were happy with our service and delivery.
If you need anything else, just let us know.
Easy to order
Easy to order, excellent website. I ordered late one day and it was delivered, right in the middle of the allocated time slot, the next day. I would recommend this company with confidence.
August 17, 2026
Reply from ITS
Hi Shirley,
Thank you so much for your fantastic feedback and for recommending us with confidence.
We're delighted to hear you found ordering easy and that your delivery arrived right on time. If you need anything else or have more feedback to share, just let us know.
Sophie 🙂
Reply from ITS
Hi Andy,
Thank you for your kind feedback.
I’m pleased to hear you were happy with the service and fast delivery.
Sophie 🙂
Very happy customer.
Great value items. Ordered on Sunday and delivered on Monday! Cannot get better than that. Many thanks to all.
August 16, 2026
Reply from ITS
Hi Geoff,
Thanks so much for your feedback – we're delighted to hear you're happy with your order and the speedy delivery!
If you need anything else, just let us know.
Ordering is easy
Ordering is easy, price is good, very prompt, delivered when they say they will.
Whats more to like, used before and will be using again.
August 16, 2026
Reply from ITS
Hi Robin,
Thank you for your fantastic 5⭐️ review.
We're pleased to hear you found ordering easy, our prices competitive and your delivery prompt.
We look forward to seeing you shopping with us again soon.
Thank you for a very speedy delivery
Thank you for a very speedy delivery. Great products and great service.
August 16, 2026
Reply from ITS
Hi Owen,
Thanks so much for your feedback and for the 5*s.
We're really pleased to hear your order arrived quickly and that you're happy with the products and service.
If you need anything else, just let us know 🙂
The place to get your tools
Excellent products at tradesman’s rates , great quality, fast delivery
August 17, 2026
Reply from ITS
Hi John,
Thank you for your great 5-star review!
I am glad to hear you had such a great experience with us.
Please come back and shop with us again soon 😊️
Great service
I've used ITS before and got great service which is why I used them again it was no different and they had the best price for the mitre saw blade I wanted, thank you
August 16, 2026
Reply from ITS
Thank you Hamish for the 5⭐️ review,
Pleased you were happy with the service received. We look forward to seeing you shopping with us again soon 🙂
Sophie
Great Service and Very Fair Prices
I bought a great little sander at a very reasonable price from ITS. It was delivered within 3 days and I was able to use it in the garden before the weather turned. I’d never used this company previously, but I wouldn’t hesitate to use them again. Great service.
August 16, 2026
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear you are enjoying your sander and that you had a great service with us! We look forward to your future orders 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Great tools
Great tools, speedy delivery, good prices when on offer, but worth comparing with screw fix before you hit the buy button!
Can't fault ITS though and would still recommend.
May 28, 2026
Reply from ITS
Hi Martin,
Thanks so much for your feedback and for the 5* review 🙂
We're really pleased to hear you were happy with your tools, delivery and prices.
Looking forward to seeing you shopping with us again soon.
Came next day
Came next day. No problem with delivery came at time on text good price good product.
August 16, 2026
Reply from ITS
Hi,
Thank you for taking the time to leave such positive feedback.
We're pleased everything arrived the next day and that you were happy with the delivery, price and product.
Lauren
Excellent service
Excellent price! Excellent service....ordered on the Saturday, delivered on the Sunday, brilliant!!!
August 15, 2026
Reply from ITS
Hi Damian,
Thank you for your fantastic feedback.
We're delighted to hear you were pleased with the price, service and speedy delivery.
Lauren
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.