A cordless Milwaukee lawn mower kit was ordered and delivered the next day, great service. Unfortunately the mower was damaged, one front wheel being bent outwards, and the carton underneath showed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a pair of Milwaukee ARMOURTRED boots and they are fantastic. Heavy duty comfort and performance. Some really nice design features and all the specs ticked the right boxes for working in my w... See more
Company replied
Perfect service from ITS as usual speedy professional and really easy straightforward, order, processed, in no time next day delivery had a slight issue as the DPD van broke down. Meaning I had to can... See more
Company replied
Arrived at the luton Branch not knowing the exact hedge trimmer i required. Staff very helpful, i was able to handle the hedge trimmers on display to decide on the one whch suited me best. Advantage o... See more
Company replied
Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ITS
Hi Mark,
Thank you for your kind feedback. It’s great to hear that you were pleased with the service from ordering through to delivery.
The choices available are great
The choices available are great, and at competitive prices too. I always check this company when stocking up on tools.
July 13, 2026
Reply from ITS
Thank you so much for your star 5* review and for taking the time to leave us some feedback.
So pleased that you are happy with our stock choices and our prices 🙂 Great to hear we are top of your list to check when getting new bits.
Looking forward to seeing you shopping with us again soon
Reply from ITS
Hi Lee,
Thank you for your kind feedback 🙂 And for the 5* review!
It’s great to hear that you’re very happy with our service.
Looking forward to seeing you shopping with us again soon.
Reply from ITS
Hi Emmy,
Thank you for your 5* review and for taking the time to leave us some feedback.
We really appreciate you taking the time to share your experience.
If you need anything else, you know where we are 🙂
After a delivery that wasn't the best…
After a delivery that wasn't the best we are back to the level of service we are used to. Never did get the commitment from the earlier issue but we continued to place orders.
August 22, 2026
Reply from ITS
Hi Andy,
Thank you for taking the time to leave us a 5* review and for continuing to place orders with us.
I’m pleased to hear that our delivery service is back to the standard you expect 🙂
Looking forward to seeing you shopping with us again soon.
Reply from ITS
Hi Mark,
Thank you for your positive feedback and for taking the time to let us know you had a great experience with your order.
We really appreciate your support!
There was an offer on that I didn't receive
There was an offer on that, if I bought the items I actually purchased, I would have x3 milwaukee levels free with my purchase. I purchased these products in one on the understanding I would have these free. Unfortunately, I did not receive the free levels. Had I known I would not have had these, I would not have paid to have all these tools at once. I would be grateful if this could be looked into
August 22, 2026
Very smooth purchasing experience items…
Very smooth purchasing experience items delivered quicker than I anticipated very slight issue with packaging that was remedied straight away
August 22, 2026
Reply from ITS
Hi Brian,
Thank you for your 5* review and for taking the time to share your feedback 🙂
It’s great to hear that your order arrived sooner than expected and that we were able to resolve the packaging issue promptly.
Excellent customer service sorted out a…
Excellent customer service sorted out a delivery problem due to dpd incompetence.
August 22, 2026
Reply from ITS
Hi Thomas,
Thank you for your five-star review.
I’m pleased we could resolve the delivery issue for you, and I’ll make sure your kind feedback is shared with the team.
We look forward to seeing you shop with us again soon 🙂
Sophie
Reply from ITS
Thank you for the 5⭐️review,
Pleased you were happy with the product quality and that your order arrived in good time for you. We look forward to seeing you shopping with us again soon 🙂
Sophie
I ordered a Milwaukee crisper and it…was as explained
I ordered a Milwaukee crisper and it was very easy to sort and delivery was as explained a vert good service would use again no doubt
August 22, 2026
Reply from ITS
Hi Shane,
Thanks for taking the time to leave such positive feedback.
I'm pleased to hear your Milwaukee crisper arrived as expected and that you found our service easy to use.
We look forward to serving you again.
Sophie 🙂
Great price and very quick delivery-…
Great price and very quick delivery- highly recommended
August 22, 2026
Reply from ITS
Hi Kevin,
Thank you so much for your great feedback and 5-star rating!
We're really pleased to hear you were happy with the price and very quick delivery.
If you need anything else, just let us know. 🙂
Sophie
Some of the tools are cheaper than…
Some of the tools are cheaper than other shops but you have to be careful as prices are shown without vat wich is sometimes misleading until you check the basket
April 17, 2026
Reply from ITS
Hi Luke,
Thanks for taking the time to share your feedback.
I’m sorry you found the VAT display misleading, and I’ll make sure your comments are noted.
Sophie 🙂
Great price and delivery as advised
August 21, 2026
Reply from ITS
Thank you Peter for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and that you’re happy with our competitive prices. We look forward to seeing you shopping with us again soon
Sophie
Great service explined all the features…
Great service explined all the features of DeWalt cordless grinders to enable me to choose the right model for my needs
August 22, 2026
Reply from ITS
Hi Rob,
Thank you for taking the time to leave such great feedback.
I’m pleased we could explain the DeWalt cordless grinder features and help you choose the right model for your needs.
Lauren
Good price quick delivery all good
August 22, 2026
Reply from ITS
Hi Timothy,
Thanks so much for your feedback – we're glad to hear you were happy with the price and quick delivery.
If you need anything else, just let us know.
Lauren
Reply from ITS
Hi Jeff,
Thank you for your kind feedback about our service and for taking the time to let us know about order.
We're pleased to hear you received good service.
If you need any assistance in the future, please let us know.
Lauren
Reply from ITS
Thank you so much for the lovely 5-star review! ⭐
We’re really pleased to hear your order arrived quickly and that you’re happy with the range of tools we have available.
Thanks again for choosing ITS, we really appreciate your support and hope to see you again soon 😊
Lauren
Reply from ITS
Good afternoon,
Thank you so much for your star 5* review! So pleased that you are happy with the service and our delivery 🙂
Looking forward to seeing you shopping with us again soon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.