Really clear easy to follow website. Great value tools, which seem to good to be true, but they are real bargains. Ordered 2 saw horses, great price, great communication and speedy delivery. Faultless... See more
Company replied
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Review summary
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Purchased 2 garden tools from ITS. Items were competitively priced and arrived promptly. So nice to be able to order from and support a UK based company which isn't one of the big chains. Easy to use... See more
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I purchased a DeWalt cordless garden pruner from ITS & it's amazing. It's more than a replacement for secateurs, it's also a replacement for my tree loppers. It can handle 1 1/2 inch branches with e... See more
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Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERY... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
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Tools delivered on time and with a…
Tools delivered on time and with a great price, quick delivery. What more could you ask for?
August 13, 2026
Reply from ITS
Thank you for the fantastic review! We’re really pleased everything arrived on time, the delivery was quick and you were happy with the price.
What more could we ask for indeed 😄 We really appreciate the lovely feedback and hope to help you again soon!
Lauren
Delivery nightmare?.
Perfect service from ITS as usual speedy professional and really easy straightforward, order, processed, in no time next day delivery had a slight issue as the DPD van broke down. Meaning I had to cancel plans as I needed to show id upon delivery. Nothing to do with ITS just one of those things but in fairness first issue I've had ever with ITS/DPD which let's be honest was really a non issue. As breakdown s are inevitable.
August 13, 2026
Reply from ITS
Hi Gareth,
Thanks so much for your feedback and for taking the time to share your experience. We're glad to hear everything went smoothly overall, and we appreciate your understanding about the delivery delay.
If you ever need anything else, just let us know.
Lauren
Reply from ITS
Hi Les,
Thank you so much for your kind feedback! We're really pleased to hear you found everything efficient with your order.
If you need anything else, just let us know.
Lauren
Fantastic!
Its are fantastic, I’ve shopped with them for years and will always come back! They do great deals and have very helpful staff, Fraser in particular!
August 17, 2026
Unprompted review
Reply from ITS
Hi Billy,
Thanks so much for your fantastic feedback! We're really pleased to hear you've had such a positive experience with us over the years and that Fraser has been especially helpful.
I'll make sure your comments are shared with the team and with Fraser in particular.
If there's anything else you need, just let us know.
Lauren
Very good Chaps in the store very…
Very good Chaps in the store very helpful and polite, good service.
August 13, 2026
Reply from ITS
Thank you for the lovely review! We’re really pleased the team in store were helpful, polite and gave you such good service.
We really appreciate you taking the time to leave the feedback, and we’ll make sure the store team gets to see it too 😊
Lauren
Super easy web site
Super easy web site
speedy delivery and the prices are better than most of the other people out there
August 13, 2026
Reply from ITS
Thank you for the fantastic review! We’re really pleased you found the website easy to use, the delivery was speedy and you were happy with our prices.
We really appreciate the lovely feedback and hope to help you again soon 😊
Lauren
Good range & availability, all at a good price
I needed to change my tool bag and ITS had a good range & availability of bags, all at a good price. Quick Delivery, all nicely packaged.
August 13, 2026
Reply from ITS
Hi Ben,
Thanks so much for your 5-star review and for choosing ITS for your new tool bag.
It's great to hear you found the right bag at a good price and that your order arrived quickly and well packaged.
We look forward to helping you again next time you need tools or accessories.
Hassle free DIY sales and delivery.
August 12, 2026
Reply from ITS
Good Afternoon,
Thank you for the 5⭐️ review. I am glad to hear that you had a great service that was hassle free and a good delivery too 🙂
Please let us know if there is anything else that we can help with.
Have a lovely day
Thanks
Mikayla
Reply from ITS
Hi Ivan,
Thanks so much for your feedback – it’s great to hear you’re happy with our value and delivery speed.
If you need anything else, just let us know.
Good prices & fast next day delivery
August 11, 2026
Reply from ITS
Hi Mike,
Thanks so much for your feedback – we're glad to hear you were happy with the price and the speed of your delivery.
If you need anything else, just let us know.
Reply from ITS
Hi Cyrus,
Thanks so much for your feedback – I’m glad to hear your order arrived quickly and you’re happy with the quality.
If you need anything else, just let us know. 🙂
Thanks
Reply from ITS
Hi Dariusz,
Thanks so much for your feedback – really glad to hear you're happy with your order!
If you need anything else, just let us know. 🙂
Sophie
Great service.
August 12, 2026
Reply from ITS
Hi Bryan,
Thanks so much for your great feedback and for taking the time to let us know you were happy with your order.
If you need anything else in the future, just let us know. 🙂
Sophie
ITS were great solving a problem created…
ITS were great solving a problem created by DPD who were totally useless! DPD could not find my address three times? which was amazing as thay hed delivered several items the very same week. The young Lady at ITS was very helpful and sorted the matter within minutes. hence a excellent for ITS a big thumbs down for DPD
August 12, 2026
Reply from ITS
Thanks so much for your feedback. We're really pleased to hear that our team could help sort things out for you quickly.
If you need anything else, just let us know. 🙂
Sophie
Pleasant surprise
Pleasant surprise. Was told my Hedge Trimmer was on back order, would not be available for approx two weeks, but the other part of my order would be sent out first. I was amazed when the complete order arrived within two days. Seemed to be a mix up, but the overall experience, price, and service, warrants five stars.
August 12, 2026
Reply from ITS
Hi James,
Thanks so much for your feedback. We're really pleased to hear your order arrived sooner than expected and that you were happy with the service.
If you need anything else, just let us know. 🙂
Sophie
I’ve ordered several items from…
I’ve ordered several items from its,I’ve had no problems with service or delivery great company
August 12, 2026
Reply from ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Reply from ITS
Hi Andrew,
Thanks so much for your feedback! We're really pleased to hear your kit arrived the next day and that everything went smoothly.
If you need anything else, just let us know. 🙂
Sophie
It was great
It was great. Service came in a great time. Very easy to navigate the website
August 12, 2026
Reply from ITS
Thank you for the 5⭐️ review,
So pleased to hear you were happy with the service received and also that the delivery arrived in good time for you.
We look forward to seeing you shopping with us again soon 🙂
Sophie
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