Perfect service from ITS as usual speedy professional and really easy straightforward, order, processed, in no time next day delivery had a slight issue as the DPD van broke down. Meaning I had to can... See more
Company replied
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Purchased a pair of Milwaukee ARMOURTRED boots and they are fantastic. Heavy duty comfort and performance. Some really nice design features and all the specs ticked the right boxes for working in my w... See more
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Arrived at the luton Branch not knowing the exact hedge trimmer i required. Staff very helpful, i was able to handle the hedge trimmers on display to decide on the one whch suited me best. Advantage o... See more
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Looked at products on-line but always wanted to go to a store which is on the other side of London, bit of a drive away. An new store opened up in Luton just of the M1, l had to drop my daughter off a... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
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Fast delivery ,no problems ,excellent…
Fast delivery ,no problems ,excellent service, thanks ITS
August 14, 2026
ITS GREED
I am extremely disappointed with my experience with ITS and having now seen how my complaint was handled, I would NOT recommend this company.
In good faith, I purchased a Bosch GHE 18V-50 TP kit from ITS for £389.99 including VAT, plus £4.19 for garden sacks. I later discovered that the same Bosch product was available from other retailers, including Bosch itself, at a substantially lower price.
My complaint was not simply about paying a little more. The difference was more than £75 compared with the price at B&Q and alarmingly higher than the manufacturer's price! What a joke!! I wanted a reasonable explanation for why ITS was charging such a significant premium. Unfortunately, instead of properly addressing my concern, I had to send several emails before receiving a straightforward response.
What disappointed me even more was the tone of the customer service response. Receiving a smiley-face emoji 🙂 in what was supposed to be an official response to a serious pricing complaint felt needlessly casual and unprofessional.
I am perfectly happy for a retailer to make a reasonable profit, but customers should also feel they are being treated fairly and transparently.
After this experience, I feel that ITS put profit ahead of customer value and then failed to address my concerns when I questioned the price. I will also write to Bosch to ask why ITS charged me more than their price.
I will certainly think twice before purchasing from ITS again, and I would strongly advise other customers to shop around and compare prices carefully before placing an order with so-called ITS. This will be the first and last order I place with a shop called ITS.
Very disappointing experience, both in pricing and customer service.
July 5, 2026
Unprompted review
Bought a makita sander from chelmsford…
Bought a makita sander from chelmsford branch.
Really helpfull happy staff.
August 12, 2026
Quick delivery very organised
August 14, 2026
Good company to deal with
Easy web site to navigate, competitive prices and good delivery times
August 14, 2026
amazing deals for all your tool needs
amazing deals for all your tool needs. fast delivery service.
April 29, 2026
May use AI-assist with repliesRead more
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Reply from ITS
Thank you James for the 5⭐️ review,
Pleased to hear your order arrived within a good time for you. It's good to know you are happy with the product quality and also with our competitive prices.
We look forward to seeing you shopping with us again soon 🙂
Sophie
Reply from ITS
Thank you Craig for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and We look forward to seeing you shopping with us again soon 🙂
Sophie
Reply from ITS
Thank you John for the 5⭐️ review,
Pleased you were happy with the service received. We look forward to seeing you shopping with us again soon 🙂
Sophie
Delivered fast and can't wait to try…
Delivered fast and can't wait to try new drills
August 14, 2026
Reply from ITS
Thank you for the 5⭐️ review,
Pleased to hear your order arrived in good time for you and We look forward to seeing you shopping with us again soon 🙂
Sophie
Next day delivery amazing.
Next day delivery amazing.
Order on Friday delivery on Saturday.
Just in time for start using.
Great nail gun powerful and easy to use.
Very happy
August 14, 2026
These people saved our skin on the…
These people saved our skin on the hottest day of the year. Bought the cooler fan from hell.. best ever. They were sooo helpful and excellent service. We just popped in. Definitely go back.. we were only visiting the area. Wish we had a shop like this in north Suffolk 🙂
August 14, 2026
Good all round experience with ITS.
I bought a comprehensive socket based tool set from ITS. It appears to be of high quality but is yet to be tested. It came within two days of ordering and was well packaged. The price was a fraction of what I was expecting to pay so everything was good about this purchase.
August 14, 2026
Reply from ITS
Thank you for the fantastic review! We’re really pleased the tool set arrived quickly, was well packaged and came in at such a great price.
It’s lovely to hear you had a good all-round experience with us, and we hope the set serves you well once you put it through its paces 😊
Lauren
Really surprised with the delivery on…
Really surprised with the delivery on Saturday after ordering on Friday can’t beat that for service
August 14, 2026
Reply from ITS
Hi David,
Thanks so much for your feedback. We're glad to hear you were pleased with the speedy delivery!
If you need anything else, just let us know.
Lauren
Reply from ITS
Hi Jack,
Thank you so much for your fantastic feedback and for recommending us!
We're really pleased to hear you're happy with our service. If you need anything else in the future, just let us know.
Lauren
Reply from ITS
Hi Kevin,
Thanks so much for your fantastic feedback about your recent order and for highlighting Emma's service. We're delighted you were happy with the product, price and overall experience.
I'll make sure Emma sees your comments—she'll be thrilled!
We look forward to welcoming you back to ITS again soon.
Lauren
Rail for the rail saw turned up 4days…
Rail for the rail saw turned up 4days later , and when it came one of the rails was bent so I had to refuse it to dpd
August 13, 2026
Reply from ITS
Thank you for the lovely review! We’re really pleased you were happy with the communication and that your order was dispatched quickly.
Thanks again for taking the time to leave your feedback, we really appreciate it 😊
Lauren
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