I like the unit overall, but I do find the screen too small, and not very responsive. I also find Bluetooth connectivity to be flaky at times. Updates, and installs are painfully slow, and the last up... See more
Company replied
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See what reviewers are saying
I had not charged my Ledger Nano X device in over 3 years (not recommended). The device turned on and stayed on a particular screen: "Battery Charging Issues?" I thought the device was broken an... See more
The products are very good and customer service were willing to assist when the courier failed to deliver my order on time .After three weeks having worked with customer service to get my order,still... See more
Company replied
I recently found my Nano-S ledger will no longer sync with my phone. I recall being offered 20% off to upgrade to the Nano S Plus, I go to my account and see a photo of my Nano-S with the option to up... See more
Company replied
Company details
Information provided by various external sources
Ledger offers smartcard-based crypto asset hardware wallets bringing optimal protection level to your bitcoins, ethereums, ripple and more - without sacrificing usability or control.
Contact info
France
- www.ledger.com
You should know
3.5
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a nano flex and very nicely…
I purchased a nano flex and very nicely I was able to load my crypto from Coinbase onto it. Being a senior citizen I kick butt with this nano flex
February 16, 2026
Unprompted review
Reply from Ledger
Hi Bobby,
This made our day! 🙌 We’re so happy to hear that setting up your Ledger Signer and transferring your crypto from Coinbase went smoothly. Proof that great tech has no age limit, you absolutely do kick butt! Thank you for sharing your experience with us.
Civility hasn't been destroyed, you just need to find the right company to be involved with.
It's great to find such a service in this destroyed economy. Customers are still seen here as such, and not as a product! Cheers for being civilised and human!!
February 27, 2026
Unprompted review
Reply from Ledger
Hi Leandro,
Wow, thank you for such a powerful and heartfelt message. We genuinely believe customers should always be treated with respect and care, and your words mean a lot to our entire team. We're proud to have you with us and grateful for your trust. Cheers to staying human and keeping things civil!
Great Service and Support
I used the promotion, made a mistake with my order, and support helped and found a very satisfactory solution for me as a customer. Thank you!
February 23, 2026
Unprompted review
Reply from Ledger
Thank you so much for your kind words!
We’re really glad our support team could assist you and turn your experience into a positive one. Mistakes can happen, and we’re always here to help find the best possible solution for our customers.
We truly appreciate your trust and support!
A High Standard Brand with "High Security"
A High standard Brand with a "Seamless Tight Security" and Customer Services are very Professional.
I have been with Ledger for 4 years and not only have they never been hacked, they continue to Advance their Technology and Awareness, in protecting their Customers.
One product I have never regretted.
February 18, 2026
Unprompted review
Reply from Ledger
Hi Troy,
Thank you for your incredible feedback and for being with Ledger for 4 years, that truly means a lot to us.
We’re proud to continuously strengthen our security and technology to better protect our customers, and it’s rewarding to know that our commitment to both innovation and professional customer service is recognized.
We sincerely appreciate your long-term trust and support.
Very user friendly
Very user friendly, and have had zero issues so far. Best crypto wallet made.
February 1, 2026
Unprompted review
Reply from Ledger
Hi Chance,
Thank you for the awesome review!
We’re thrilled to hear that you find it very user-friendly and that your experience has been smooth so far. Providing both simplicity and strong security is exactly what we aim for.
We truly appreciate your support!
Customer service was great
Customer service was great. Unfortunately I got a faulty product out of the box that produced an error when I was charging the device. I also didn’t have the proper tools to troubleshoot and fix the problem. I am going to buy and try another Ledger, once I have the tools to troubleshoot if anything happens.
February 17, 2026
Unprompted review
Reply from Ledger
Thank you, Marcus! We’re happy to hear that our support was helpful, and we’re sorry for the inconvenience with your device. We hope your next Ledger works perfectly, and we’ll always be here to assist if needed.
Offers Real time Support to Customer request
Real time support offered by knowledgeable customer support persons
Also offer hints and advice on how to make the most of the products and services to the beniefit of the end user
February 17, 2026
Unprompted review
Reply from Ledger
Thank you, Adekunle! We’re glad you appreciate the tips and guidance we provide. Helping our users make the most of their Ledger experience is always our priority.
Very safe and easy to use
Very safe and easy to use. I trust Ledger.
February 17, 2026
Unprompted review
Reply from Ledger
Thank you, Robert! We’re thrilled to hear you feel safe and confident using Ledger. Your trust is what motivates us every day.
Reply from Ledger
Thank you, Daniel! We’re glad your order and experience went smoothly. Knowing you feel your crypto is safe with Ledger is wonderful to hear!
First Ledger device I've ever owned
First Ledger device I've ever owned, never had issues with it since day one. On the other hand I've DCENT that I've used for couple of years, but the problem is that it got a lot of limitations when it comes to connecting to Solana based software wallets.
January 30, 2026
Unprompted review
Reply from Ledger
Thank you, Ledile! We’re happy your first Ledger has been reliable from day one. It’s great to know it meets your needs better than other devices, especially for Solana and beyond.
I have problem in the transfering…
I have problem in the transfering crypto to another network in Eth wallet,ledger support hlep me from first time to solution problem and me access to my crypto in the my ledger ,thanks
February 5, 2026
Unprompted review
Reply from Ledger
Thank you, Aziz! We’re happy to hear our support helped you solve the transfer issue and access your crypto. Your success is what matters most to us!
good help and a nice person
February 11, 2026
Unprompted review
Reply from Ledger
Thank you, Manuel! We’re glad you had a positive experience with our support. Your kind words mean a lot!
$20,000 USDT Stuck: Zero help from Ledger Support despite providing technical Logs as proof.
I am extremely disappointed with Ledger’s support (Your case number: 00225455 ,00224290 ,00224359). I have 20,000 USDT stuck in a wallet address (TVZAvWoqsR17Q2UraHsEZDvet4rhUneJ9D) that Ledger Live no longer recognizes, despite it being visible in my logs previously.
Key issues:
1. My 24-word recovery phrase is correct and was tested multiple times.
2. I provided full technical LOGS showing that Ledger Live recognized the account before, but now fails to link it to the physical device for signing transactions.
3. Following Ledger’s FAQ made the situation worse: after deleting the account to re-add it, the software no longer finds the address during the scan.
4. Total silence from support for weeks.
For a company managing high-value assets, this level of customer service is unacceptable. I need a technician to help me find the specific derivation path or software conflict that is hiding my funds. I have provided all the proof, yet no one helps.
January 2, 2026
Unprompted review
Reply from Ledger
Hello Luis,
Thank you for your feedback, and we completely understand how stressful this can be.
From what you described, there are two common reasons an address may not appear after re-adding accounts in Ledger Live:
Different seed or passphrase:
If the device was reset or set up “as new,” it will generate a new set of addresses. Accounts tied to a previous 24-word recovery phrase (or a passphrase/“25th word”) won’t appear.
If you used the Passphrase feature, those accounts only reappear when the exact same passphrase is enabled.
Different account type or derivation path:
For EVM chains, the same seed can generate multiple paths. If the account was originally added under a different path or index, a standard scan might miss it.
What you can try:
Check your seed and passphrase: ensure the passphrase (if used) matches exactly. If you have the older 24-word phrase, try restoring it on a spare Ledger to rescan.
Re-add accounts carefully: select the correct network (e.g., TRON USDT (TRC20)), open the corresponding app, and let Ledger Live scan.
Double-check your address externally—your funds remain on-chain even if the account doesn’t show up.
Usually, a zero balance in Ledger Live means the seed or passphrase doesn’t match the account. Once the correct combination is used, the address and funds will reappear.
We see that your case is being handled by our support team, and we appreciate your patience.
Thank you!
After having a faulty ledger and…
After having a faulty ledger and spoken to live support I was given a promo code. which I used to buy a ledger but of course This company is using some other company to process their crypto payments ... after they take your crypto it never triggers anything no purchase confirmation and after emailing this lowlife company will all the proof they still refuse to acknowledge what a scam company will never ever buy from ledger again... wow wow wow
February 8, 2026
Unprompted review
Reply from Ledger
Hello Ace, we assure you that we are available to help. For us to better investigate and assist, please share with use your ticket number here.
If you do not have one, please reach out to our support team again as explained here: https://support.ledger.com/contact-us
Thanks.
The flex is a couple of steps up from the nano s
The flex is a couple of steps up from the nano s with a nice sized touch screen, Bluetooth, and the ability to use with a phone.
February 7, 2026
Unprompted review
Reply from Ledger
Hi Ben,
Thank you for sharing your experience! We’re glad to hear that you’re enjoying the Flex and its features. Your feedback encourages us to keep improving our products.
My experience was excellent as a result…Ledger's BOT!!!
My experience was excellent as a result of Ledger's BOT. It gave me more than enough information to deal with the issue I was experiencing. Absolutely outstanding!!!
February 6, 2026
Unprompted review
Reply from Ledger
Hi Dr Pamela,
We’re thrilled to hear that our BOT was able to help you so effectively! Thank you for your kind words, they mean a lot to our team.
best cold wallet on the Market
best cold wallet on the Market, been using one 2 yrs support are at hand very fast if needed
February 2, 2026
Unprompted review
Reply from Ledger
Hi Joe,
Thank you for your loyalty over the past two years! We’re happy to hear that your experience with the cold wallet and our support has been smooth and reliable.
3 pros—3 cons
I’m here to share my personal experience with using Ledger Crypto wallets, I’ve condensed this review into 3 pros and 3 cons. My purpose with this review is to encourage ledger to fix the issues, while recognizing the pros of ledger.
Pros:
1) Ledger devices are very simple to use. Using a Ledger Nano S plus has always been very simple and great to use. No complaints there.
2) Security seems to be top notch, with ledger donjon paying settlements for reporting vulnerabilities, ledger devices stay safer.
3) Ledger makes cold storage for crypto simple for the average user.
Cons;
1) Support for the crypto swap and on ramp platform “Changelly”, Changelly has been widely reported to seize user funds, then demand SOF and KYC, even after providing both, customers report still not easily reclaiming funds without legal battles. To ledger’s credit, they have partially integrated DEX swaps to LL. Against ledgers credit, they seem to remove posts about Changelly victims in their Reddit sub, then remind people that it’s a 3rd party service, however Ledger gets “Referral rewards” in BTC for people using Changelly, which makes it seem financially motivated.
2) Lack of support for all coins. I understand that there is a magnitude of coins people request support, but Monero is currently the 12th largest cryptocurrency (excluding stablecoins) and it seems strange to lack support for it. I understand that it can be used with ledger devices through Monero GUI or cake wallet but native support would be awesome.
3) Lastly I would love if ledger could make a native iPad version of Ledger Live.
February 5, 2026
Unprompted review
Reply from Ledger
Hello Hudson, Thanks for taking the time to share balanced, detailed feedback, this is really helpful. To address each point:
Pros
- We appreciate the recognition on ease of use, security (Ledger Donjon), and making cold storage accessible.
Cons
1) Third‑party services (e.g., Changelly)
- Buy/sell/swap in Ledger Wallet are provided by independent partners, not operated by Ledger. KYC/SOF requests, holds, and dispute handling are managed by the partner.
- We don’t have access to your KYC or the ability to release funds. Referral fees do not change that separation.
- If you or others face blocked funds or suspect abuse, gather evidence and escalate with the provider.
Also, reach out to our support so we can intermediate if needed: https://support.ledger.com/contact-us
We’re continually expanding DEX routing and partner options to provide alternatives.
2) Asset support (e.g., Monero)
Asset support depends on technical, security, and ecosystem factors. Some coins require non‑standard signing flows or privacy-specific architectures that are complex to integrate natively.
You can verify current support and available workflows (native in Ledger Wallet vs. third‑party app with your Ledger device) here: https://support.ledger.com/hc/articles/10479755500573
3) Native iPad app
Noted. Today, Ledger Wallet runs on iPad via the iOS app (scaled). We’re working on ongoing UI and device-compatibility improvements. Also note: iPhone cannot connect to a Ledger device over USB due to iOS limitations; Bluetooth devices (e.g., Nano X, Stax, Flex, Nano Gen5) connect wirelessly.
A couple of safety reminders relevant to your points:
- Only download Ledger Wallet from our official page: https://www.ledger.com/ledger-live
- Always verify transaction details on your device screen before approving.
Thank you once again, and we remain available if needed in the future.
Faulty products, no support, not following privicy regs/breaking UK laws
My experience with Ledger has been a complete failure of service and compliance.
1. Product Quality: The device I received was faulty.
2. Support: Instead of resolving the issue, the support team closed my ticket without communication or a fix.
3. Privacy: Most critically, they have ignored a formal GDPR request.
Ignoring a GDPR request is not just poor service; it is a compliance failure. I expected better from a security company.
January 31, 2026
Unprompted review
Reply from Ledger
Hello Chef, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
If you already have a case number, you can share it in a reply to this post.
Thanks.
New to this Crypto
Being very new on securing my crypto I own not to be lost in Coinbase. Transfer to this cold wallet.
January 30, 2026
Unprompted review
Reply from Ledger
Thank you for sharing, Claudette! Moving your crypto to a Ledger device is a great step toward securing your assets. We’re happy to support you as you get more familiar with self-custody and keeping full control of your crypto.
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