Liberty - Ebony Laycock Reviews 

12
TrustScore 4 out of 5

3.9

Shop 1, 22-26 Memorial Avenue, 2170 Liverpool, New South Wales, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ebony was great to deal with She made this experience such an extreme ease without any stress or worries. Highly recommend ebony to anyone who is looking for a stress free guided experience.

Rated 5 out of 5 stars

Ebony was very helpful and understanding of my needs to Refinance with liberty Ebony is also very good at what she does. I have never dealt with Anybody in Finance like her before.if I ever need anoth... See more

Rated 5 out of 5 stars

Ebony helped us get a loan for our PPOR where other brokers previously weren’t able to. She was very patient with us while we tossed up our options and was very helpful and responsive to all of our qu... See more

Rated 5 out of 5 stars

Ebony was so thorough, and listened to any questions we had. She ensured we had everything ready and helped us with what any of the forms meant. As a person, she's also so lovely to talk to and her cu... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • Shop 1, 22-26 Memorial Avenue, 2170, Liverpool, New South Wales, Australia

  • 0452 139 985

3.9

Great

TrustScore 4 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(12)

1,033 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ebony was great to deal with

Ebony was great to deal with
She made this experience such an extreme ease without any stress or worries.
Highly recommend ebony to anyone who is looking for a stress free guided experience.

February 12, 2026
Rated 4 out of 5 stars

We would like to sincerely thank Ebony…

We would like to sincerely thank Ebony and Levent from Liberty for their outstanding support in getting our loan approved during such a busy Christmas period and on very short notice.
We truly appreciate the extra effort they put in to guide us through the process, keep us informed, and ensure everything was handled efficiently despite the tight timeframe. We are extremely grateful for their help and would highly recommend them to anyone looking for a reliable and committed broker.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunate Experience

We were recommended by family, but unfortunately our experience was not to our expectations. We received poor responsiveness, everything left to last minute and repeated requests to resend documents already provided at the final hour. This was compounded with a lack of clarity and assurance in the process as first home buyers.

October 1, 2025
Rated 5 out of 5 stars

Great experience with Ebony

Ebony helped us get a loan for our PPOR where other brokers previously weren’t able to. She was very patient with us while we tossed up our options and was very helpful and responsive to all of our questions.

December 20, 2024
Rated 5 out of 5 stars

Ebony was very helpful and…is very good at finding the best loan for you dealing with Ebony was a pleasure. I did not have to lift the finger hardly.

Ebony was very helpful and understanding of my needs to Refinance with liberty Ebony is also very good at what she does. I have never dealt with Anybody in Finance like her before.if I ever need another loan or to Refinance I would not hesitate to call liberty again I was with one of the big four banks and now I am with a smaller bank that Ebony found for me with a great interest rate and it is the best thing I’ve done

June 20, 2024
Rated 5 out of 5 stars

Amazing, you should hire ebony!

Ebony was so thorough, and listened to any questions we had. She ensured we had everything ready and helped us with what any of the forms meant. As a person, she's also so lovely to talk to and her customer service is OUTSTANDING! Thanks Ebony!

May 21, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look