Marquardt Küchen Reviews 

had a great experience planning my kitchen with Marquardt. Ms. Richter was very patient, attentive, and took the time to understand what I was looking for. I felt well supported throughout the process and am already excited about my new kitchen.

Ich hatte bei Marquardt Küchen (Standort Stuttgart) die bisher schlimmste Kundenerfahrung meines Lebens.
Der zuständige Küchenplaner Herr Andrej Ruff hat in mehreren Punkten gravierende Planungsfehler gemacht und weigert sich bis heute, dafür Verantwortung zu übernehmen.

Das Blanco-Wasserfiltersystem wurde falsch geplant.
Herr Ruff hat uns dieses Modell selbst empfohlen und angeblich alles geprüft.
Am Ende passt es nur schräg in den Unterschrank, weil er die Position des Wasserhahns und die Leitungsführung falsch eingeschätzt hat.
Die vorgeschlagenen „Lösungen“ waren absurd – inklusive das Aufstemmen der Wand auf unsere Kosten.

Ein noch schwerwiegenderer Fehler:
Die komplette Wandhochschrank-Anlage wurde direkt über einen alten Schornstein gebaut.
Laut Schornsteinfeger muss unabhängig von der Nutzung IMMER ein Abstand von mindestens 5 cm eingehalten werden.
Das ist Basiswissen für jede professionelle Küchenplanung.
Trotzdem hat Herr Ruff uns nie davor gewarnt.

Als alles schiefging, begann das Wegschieben der Verantwortung.
Es wurde plötzlich behauptet, wir hätten falsche Informationen gegeben – obwohl alle Unterlagen und Aussagen das Gegenteil beweisen.

Die Kundenservice-Leitung, Frau Brendel, hat die Fehler ebenfalls nicht anerkannt und jede Kostenübernahme abgelehnt – trotz eindeutiger Mängelmeldung vom Schornsteinfeger.

Wir mussten am Ende selbst die Schränke abbauen, Handwerker bezahlen und enorme zusätzliche Kosten und Stress tragen – alles wegen Fehlern, die Marquardt verursacht hat.

Ich kann jedem nur raten: Finger weg.
Diese Firma übernimmt keine Verantwortung für ihre eigenen Planungsfehler.
Wenn ich könnte, würde ich definitiv minus fünf Sterne vergeben.

English:
My experience with Marquardt Küchen (Stuttgart) has been the worst service encounter I have ever had.
Our kitchen planner, Mr. Andrej Ruff, made several serious planning mistakes and has refused to take responsibility for any of them.

Incorrect planning of the Blanco water filter system.
Mr. Ruff recommended the system himself and claimed that everything had been checked.
In reality, it only fits at an angle because he misjudged the water connection layout.
His proposed “solutions” were unreasonable, including breaking open the wall at our expense.

A far more serious issue:
The entire tall cabinet wall was built directly over an old chimney shaft.
According to the chimney inspector, a minimum distance of 5 cm is ALWAYS required — regardless of whether the chimney is still in use.
Any professional kitchen planner should know this.
We were never warned.

When problems appeared, responsibility was pushed back at us.
Claims were made that contradict all documented evidence.

Customer service manager Ms. Brendel also refused to acknowledge the mistakes or cover any costs, even after an official defect notice from the chimney inspector.

We ultimately had to pay for dismantling the cabinets ourselves, hire craftsmen, and deal with major stress and financial loss — all due to Marquardt’s errors.

I strongly advise others to avoid this company.
They do not take responsibility for their own planning mistakes.
If I could, I would definitely give it a negative five stars.

我在 Marquardt 厨房（斯图加特） 遇到人生最糟糕的消费体验。
负责我们案子的设计师 Herr Andrej Ruff 在多个地方犯下严重的规划错误，却完全拒绝负责。

Blanco 滤水器规划错误。
橱柜尺寸设计不足，滤水器只能斜放。
他自己推荐的机型，却完全没有考虑水龙头与管线位置。
他提出的解决方案居然是叫我们「自费敲墙」。

更严重的是：整面高柜直接盖在旧烟囱上。
Schornsteinfeger 明确指出：
不管烟囱是否使用，都必须保持至少 5 公分距离。
这是专业厨房设计的基本常识，但他从来没有提醒我们。

事情发生后开始推卸责任与说谎，反咬消费者。

客户服务主管 Frau Brendel 也拒绝承认错误、不愿负责任何成本。

最后我们不得不 自费拆柜、处理烟囱问题、承担所有损失与压力。
所有错误都是 Marquardt 自己造成的。

强烈不推荐。这家公司对自己的错误完全不负责。
如果可以我一定给负五颗星

Perfect experience, full of transparency, trust, honesty, respect and above all comprehensive and quick service.
We were recommended by KitchenAdvisor to try Maarquardt Kitchens. Mr. Jochen Frank is our contact at Munich Studio in Riem. He has been incredibly professional and nice to work with. We came to him with "beyond a kitchen" dream, and he made it happen within the budget.
We had two other offers that we turned down deciding to proceed with Mr. Frank, as we felt it is a trustable place where what you hear and see is what you get in the offer. We recieved from him a complete offer from first time, as opposed to other vendors who provided only partial with very limited details.

He was super open to changes which he made over the phone or over the email, very quickly and professionaly, whle keeping practicality and price/material transparency.

We are very much looking forward to the delivery and assembly.

Khamis family!

Great design, great service

The quality of schrank is not good.very worst service .I will never recommend to anyone.

It's the worst experince.
The kitchen installed in 15.08.2021 first.
After that it needs supplementary follow-up as I can't open cabinet door.
I also ordered edge stone.
But it's still not finished.
My Marquardt contact is saying they still need to order the parts...
I can't believe how come it takes more than 1 year.
Please internally review and finish my kitchen ASAP

I was 8 months pregnant when we went to the sales shop in Böblingen. We asked if the kitchen can get delivered in 3 months at the time of our move. They confirmed and we made all sorts of compromises in choosing the materials such that we choose only the ones that can get delivered on time. In the end they made us sign a contract telling us that this is the only way and a few weeks later they told us that they can’t deliver the kitchen in 3 months. We could not move to the apartment we had found with our 1 month old baby without a kitchen so we cancelled the rental agreement and we wanted to cancel our order (2 months in advance, before the production). They told us no, we have to pay for this kitchen as we signed the contract. There I was about to give birth and they were asking us to pay a huge bill for a kitchen that we can not have. It’s been a year since this horrible experience and I am still unsure if one day Marquardt Kitchen will come to our door to ask for their money. I would never recommend this company to anyone. This was the worst customer service I have ever received in my life and I don’t think anything else will be able to beat that record.

Alles top. Herr Müller beste Berater ever

I had an Amazing experience with Peter. He is an amazing sales person. Very helpful and experienced person. We bought our kitchen from him. Amazing guy.