Millets - Hastings Reviews 

We had such a fantastic experience shopping for our hiking gear thanks to Phil and Harry. From the moment we walked in, they were friendly, patient, and incredibly knowledgeable. They really took the time to understand what each of us needed, making sure both the boots and backpacks were the perfect fit for our upcoming hikes.

What stood out most was how attentive they were as a team—no rushing, no pressure, just genuine care to get everything right. They explained the differences between options clearly and made sure we were comfortable and confident in our choices.

Thanks to them, me and my family feel fully prepared (and excited!) for our hiking adventures. Brilliant service from start to finish—Phil and Harry are a real credit to the store. Highly recommend!

I came looking for some everyday walking boots and could not be more happy with the professional service provided by Phil. He was exceptionally knowledgeable and helpful. I got proper measurements and checks that no other shop or person ever provided. I am really happy with the boots I left with.

Thank you!

Brilliant to deal with, Staff at my local Millets are friendly and helpful, wish all companies were like this.

Phil was probably the most helpful and informative salesman I have ever come across, when I went to buy a pair of walking boots today. He must have given me nearly an hour of his time, making sure that the boots suited my requirements & were a good fit. It is unusual to find someone who really knows so much about what he is selling and who is prepared to give the time to share his expertise. Thank you, Phil!

Popped in to millets at Hastings to buy my son a rucksack for his duke of Edinburgh award hiking trip. Phill the manager, was so helpful and gave us such good advice. He made sure we purchased the right rucksack, he even took the time to make sure it fitted our son correctly. His customer service was second to none! A shining example of an amazing employee. Thank you so much for all your help, we will definitely be back to buy from your store again.

I went into the store today to look at purchasing new walking socks and also a new pair of walking boots. Phil was extremely helpful and knowledgeable. He spent lots of time with me trying on different boots, recommending certain styles to suit my foot shape and also talked me through different sock types. Thank you for all your help Phil.

Phil is amazing - he really knows his stuff & had us sorted with new walking boots really quickly & easily.

Was given good advice, relating to cleaning down clothing. I have 3 items now as good as new.

Harry gave us some great advice for waterproofing our car tent, he was so polite and helpful. Harry is a credit to Millets Hastings being very knowledgeable. Excellent customer service.

Phil was so helpful and gave me lots of his time to make sure I was completely happy with my purchase. I hike and scramble a lot so wanted to find the right boot that could give the most out of my adventures. We landed on the Slamon Quest black boots, and I’m very happy and grateful, thanks Phil!

Phil was very helpful, kind and knowledgeable. Right before closing he went out of his way to make sure that I way well prepared for a Stations of the Cross walk that same day, thanks to him I completed it without a hitch!

Recently bought a pair of hiking boots at their Hastings store and was assisted by Harry. He was brilliant, not only knew his stuff but also chatted to me about walking trips he'd been on, engaged with me about other products I was considering buying later down the line. And listening to natter about my Hadrian's wall trip. Made my visit extremely pleasant and helpful, he's a real asset to their team.

Great knowledge and customer service and very well priced

Phil and Lucy were so helpful and friendly - amazing customer service, product knowledge and a great store.

Today I went to Millets in Hastings wanting a new pair of walking shoes. I was served by Phil who was very helpful. I tried a couple of pairs before we started talking about what would most likely fit comfortably and be suitable for my feet. I have had many brands and styles in the past and he was certainly knowledgeable and helped me find a pair that really work. It is rare these days to get such a level of service and although I probably spent more than I was originally intending I left feeling it was worth it.

I was looking for hiking shoes and Harry (Hastings store) was very helpful, polite and patient. I was able to find what I was looking for.

Lucy was very helpful and handled my complaint professionally and efficiently. She restored my faith in millets customer service.

Harry was extremely helpful and gave some excellent advice regarding the footwear I was choosing and then bought!

My daughter and I are preparing to walk the Cotswolds Way next month, and so
I was very keen to get some walking boots for my daughter that will be comfy and practical. We received a very friendly welcome in the shop, and Phil measured my daughter's feet and gave us a few different options to choose from, explaining the pros / cons of each. Phil was very knowledgeable and gave practical advice on all aspects of hiking, boot care, best socks and coats. I'm certain he would have good advice on any walking question! I would highly recommend Phil and the rest of the team. Many thanks Phil!

Phil at Millets Hastings was very helpful and knowledgeable for a shoe fitting. Thank you. Purchase made 27th January 2026.