Awesome experience today at the Hemel Hempstead branch, I called up and spoke to one of the ladies and she kindly put aside a bag for me, I was a little stressed as I’m away this week. Got to store an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sales staff opened fitting room and for me and was very friendly and professional. I purchased Peter Storm waterproof jacket and trousers plus Merrell boots. Very impressed with the knowledgeable stor... See more
Company replied
Went into Millets Hemel for some equipment for my daughters dofe. Not really having any experience myself and having just a list to go by, we were assisted by Steven who was so knowledgeable and patie... See more
Company replied
Stephen and Paul showed me different jackets, they are both helpful and knowledgeable, the shop is tidy and the clothing well laid out and you can move around the shop with ease. They are always welc... See more
Company replied
Company details
About Millets - Hemel Hempstead
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
185 Marlowes Shopping Centre, HP1 1BB, Hemel Hempstead, United Kingdom
- 01442 500634
4.9
Excellent
557 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Amazing customer service, everyone was so polite and welcoming.
July 20, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
This Store Offers Exceptional Customer…
This Store Offers Exceptional Customer Service.
The Store Manager Martin is Polite, Helpful, knowledgeable, And Always Willing To Assist. I Shop Here Regularly, And Each Time They Cannot Do Enough To Help you.
Martin Customer Care, Has Passed Down To His Staff Who Are Also Offer Great Customer Service.
Brasher Stretch Trousers Purchased.
July 11, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Paul and Sam were super helpful when I…
Paul and Sam were super helpful when I visited today. I regularly visit Millets Hemel Hempstead for camping equipment and they are always friendly, helpful and good value.
July 4, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Sammy and her colleagues in Hemel…
Sammy and her colleagues in Hemel Hempstead were amazing. So helpful and knowledgeable, I couldn't have managed without them. Very unusual today to find such enthusiastic, friendly, and helpful staff. Look after them.
July 1, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Incredibly helpful to me as a novice…
Incredibly helpful to me as a novice doing my first hike up Scaffle Pike in guiding me on what to get.
July 1, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent customer sevice
Sales staff opened fitting room and for me and was very friendly and professional. I purchased Peter Storm waterproof jacket and trousers plus Merrell boots. Very impressed with the knowledgeable store manager who explained pros and cons of different ranges of kit. He gave very helpful advice which made me make sensible buying decisions. I will definitely be buying more kit from Millers in Hemel. Great staff provided a good experience.
July 1, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amazing store, amazing staff, amazing service
I went to the millets branch in Hemel as I wanted to find a water pack for a race I’m running. A man called Martin greeted me as soon as I walked in and could not have been more helpful. I found a bag with a water bladder that suited what I wanted and I left very impressed. The store was incredibly neat and tidy and I will absolutely be coming back again!
June 26, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
What a great shop! The sales assistant was very helpful
The sales assistant was very helpful. I didn’t feel rushed or persuaded. This was the only shop in Hemel Hempstead Marlowes where I could find what I was looking for. I would recommend it to anyone.
June 14, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent service from Steven
Very helpful service from Steven who spent a lot of time helping me to choose walking boots.
I will be returning to this store again and again.
June 15, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Staff were friendly and knowledgeable
Staff were friendly, helpful and knowledgeable. They were able to apply highly relevant knowledge to my requirements for a jacket.
June 13, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Incredibly helpful staff
May 25, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Super service in Hemel
I find the staff in Millets Hemel Hempstead super helpful. On my last visit, the woolly hats had recently been removed from display and Sam helped me rifle through the boxes out the back to find the right one for a gift.
March 17, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Sam helped us get kitted up for my sons…
Sam helped us get kitted up for my sons d of e. Very knowledgeable and helpful!
May 19, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service from Steven.
April 19, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
really well packed
really well packed, fast delivery. Excellent helpful and cheerful service. Very grateful.
May 12, 2023
Reply from Millets - Hemel Hempstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Friendly Excellent service
May 16, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Popped in for great service
Popped in midweek for a pair of new boots and the staff could not have been more friendly or helpful. First time in this particular Millets (visiting relatives) but will definitely be back next time I'm in the area.
April 27, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great Service
Great Service
The assistant was very helpful, pleasant and good at his job. He wasn't over pushy like some in other companies which is what I liked.
May 11, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent service
I was served by Paul who was very helpful and knew about walking boots. This is important as there's nothing more annoying if the person serving has no idea about the product being sold. Excellent friendly servicr
May 10, 2023
Unprompted review
Reply from Millets - Hemel Hempstead
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Reply from Millets - Hemel Hempstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.