Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... See more
Company replied
Excellent staff and choice. Unlike online, happy to show you the products and use their knowledge and understanding to get the right piece of kit for what I needed. Really friendly and with a ‘Sco... See more
Company replied
Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... See more
Company replied
I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... See more
Company replied
Written by the company
12-14 Bank Street, TR7 1JF, Newquay, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Called into Milletts Newquay didn’t realise it was almost closing time looking for a couple of fold up Mac’s
Sarah R came over to see if we needed any help and she was brilliant showed us what was available asked us if we would like to try the garment on and was generally a very helpful person considering it was at the end of a long day the service was first class
We purchased two macs

Reply from Millets - Newquay
Nice lady SJ served me today. Great help and service. A credit to the Millets chain 👍👍👍

Reply from Millets - Newquay
Assistant James was very friendly and helpful. Didn't have jacket in my size so he suggested that he could order it on line in my size to my home address, which he did. Super efficient.

Reply from Millets - Newquay
Went in for new shoes, had holly help me and was super helpful, nothing was too much trouble, even left with things I didn't know I needed!

Reply from Millets - Newquay
Love coming into Newquay Millets, all of the staff are super knowledgeable and helpful. Nothing is too much trouble. Amazing customer service and a great looking store.

Reply from Millets - Newquay
Very helpful member of staff ( Holly ) very patient with me and other customers. Thanks

Reply from Millets - Newquay
Excellent service from very efficient and friendly staff (Holly and Sarah). Thank you😎.
Nothing to much trouble and great product knowledge.

Reply from Millets - Newquay
Whilst in Millets, Newquay, looking for new walking boots, I had the pleasure of Robs assistance. He was courteous, polite, knowledgeable and patient despite it being busy.
Gave useful advice on how to clean and protect my boots. I also bought a waterproof jacket after having again, excellent advice from Rob.
I love the fact that they accept the Blue Light card too.
Many thanks for making my shopping experience easier.

Reply from Millets - Newquay
Had a great experience shopping at Millets in Newquay. Holly who served us was an absolute star. Really Knowledgeable and so helpful and attentive. Seen as we live here we will definitely be returning to the store. Thanks for a perfect experience Holly.

Reply from Millets - Newquay
Visit Newquay Milletts
Both occasions greeted by staff.
Kayleigh at Millets Newquay secured the sale, efficient, helpful, and interested. Clearly interested in hiking etc herself. Thank you. Great trekking rucksac at a cracking price.

Reply from Millets - Newquay
Kayleigh was the assistant we had pleasant dealings with. I saw a shirt that quite liked and it was offered on sale reduced from £30 to £19. However, once the code from the label was scanned it showed £30. Kayleigh saw where we had picked up the shirt and quickly realised the whole rail of shirts had been wrongly priced. No quibble, the shirt was purchased for £19.
We are regulars in this shop and always have found the staff helpful & accommodating 👍🏻

Reply from Millets - Newquay
Such a helpful friendly team in the Newquay store .
Helped by Sarah R but all
The ladies were lovely and very knowledgable . Great experience in this store

Reply from Millets - Newquay
While camping near Newquay an airbeam on our vango tent popped. James at millets newquay went out of his way to find an alternative which saved our holiday. Many thanks.
Leanne and James

Reply from Millets - Newquay
Kayleigh was very knowledgeable and informative about the waterproof jackets and helped us choose the correct jacket for our needs. Excellent customer service, we will shop there again with confidence

Reply from Millets - Newquay
Kayleigh, was fab and v friendly & kno2 about the product we were purchasing.

Reply from Millets - Newquay
Went into Newquay branch looking for a warm jacket as I didn't bring one warm enough with me for my holiday. A lovely lady called Sarah R could see me browsing and offered to help me.
I explained what I wanted and what I wanted to pay sns she offered to go up to the stock room to see if she had more there. Sarah came down with a lovely jacket and explained what it was made of and that it was shower proof too.
I tried it on and was really pleased so I purchased it. Sarah was very helpful

Reply from Millets - Newquay
A well run shop. Nick was most helpful and generally they were all keen to make the visit memorable for the right reasons. They had my size in stock which is always great.

Reply from Millets - Newquay
Thankyou, Sarah and Sarah. You have saved my bacon again by helping me with my berghaus air tent. You have great knowledge about camping in general and you're always a great help when we're in newquay.

Reply from Millets - Newquay
Great service in Newquay Millets store. Friendly staff and great sale price!

Reply from Millets - Newquay
We was looking for a single camping cooker , we was served by James, who recognised our accents and asked what part off Wales we was from , James happened to be from our area , all these miles apart , who would thought it , anyway excellent service by James , Thank you and enjoy Cornwall

Reply from Millets - Newquay
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.