Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... See more
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Excellent staff and choice. Unlike online, happy to show you the products and use their knowledge and understanding to get the right piece of kit for what I needed. Really friendly and with a ‘Sco... See more
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Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... See more
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I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... See more
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Company details
About Millets - Newquay
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
12-14 Bank Street, TR7 1JF, Newquay, United Kingdom
- 01637 808971
4.9
Excellent
770 reviews
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Both guys very welcoming
Both guys very welcoming, James was extremely helpful with sorting some work foot wear out for me. Nothing was to much trouble for these guys. And treats for the dog as well.
Both an absolute credit to you.
Definitely be returning. Xxx
July 2, 2024
Unprompted review
Reply from Millets - Newquay
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Reply from Millets - Newquay
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
5 star service
5 star service
Friendly & helpful, both on the phone & in store. Great range of products & prices.
June 24, 2024
Unprompted review
Reply from Millets - Newquay
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service once again from James in…
Great service once again from James in Newquay town centre. So friendly and knowledgeable always a pleasure to visit this store. Thanks James 👍👍
June 22, 2024
Unprompted review
Reply from Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly staff
Ive been in twice now to the Newquay branch. Rob was helpful and friendly, making sure the items I chose were the right ones for me. Everyone there seems lovely. Thanks guys!
June 21, 2024
Unprompted review
Reply from Millets - Newquay
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
We were served by Nick and he gave…
We were served by Nick and he gave great customer service, very knowledgeable and polite
June 20, 2024
Unprompted review
Reply from Millets - Newquay
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent customer service (thanks Holly!)
I visited to buy walking boots after the soles of my previous pair had disintegrated. Holly was absolutely brilliant! She was very friendly (to us and our dog who got many treats during our visit), gave lots of really useful advice and brought out lots of different pairs for me to try. Her knowledge of brands, waterproofing, longevity and pros and cons of each pair o looked at was really useful and she was empathetic and supportive throughout. Her advice really was invaluable and I left feeling really happy with my new boots. Thanks Holly and the team for a great visit 😊
June 15, 2024
Unprompted review
Reply from Millets - Newquay
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Reply from Millets - Newquay
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
A great shopping experience
A great shopping experience, as always is the case in this shop. The staff are so friendly and can't do enough to help. They are knowledgeable and incredibly patient. Importantly, they never try and force a sale or upsell. I particularly have to call out James who is a top, top fella and a total credit to the store.
June 9, 2024
Unprompted review
Reply from Millets - Newquay
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Reply from Millets - Newquay
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
James @ Millets in Newquay was really…
James @ Millets in Newquay was really helpful ans knowledgeable in the fitting of my sons shoes.
June 9, 2024
Unprompted review
Reply from Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
This shop has fantastic
This shop has fantastic, friendly staff and a welcoming atmosphere as soon as you enter. The prices are incredible and rarely beaten at any of the other shops. Definitely worth a visit for all your holiday essentials and needs. Massive thanks to Sarah for helping us with our beach tent ⛺️
June 9, 2024
Unprompted review
Reply from Millets - Newquay
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great customer service
Great customer service. Sarah S greeted me as I came in and after a few minutes of browsing she asked if I needed help (I didn't at that point). Once I picked out my top I then found Sarah and asked her about gloves and she showed me where they were and made sure they fit before I bought them. She was lovely and talkative and spoke to me about my upcoming riding lesson and gave advice and asked about my holiday. I will definitely be back and will shop here whenever I am in Newquay and on holiday
June 7, 2024
Unprompted review
Reply from Millets - Newquay
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Millets Newquay have a Good selection…
Millets Newquay have a Good selection of Victorinox Swiss knives, and are on offer
June 3, 2024
Unprompted review
Reply from Millets - Newquay
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Great experience
Sound advice from knowledgeable staff again. This is why this shop is my first choice for outdoor gear.
May 30, 2024
Unprompted review
Reply from Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Best outdoor store around
Great customer service in Millets Newquay yesterday as usual. The staff are always friendly and I never feel under pressure to make a quick decision. It's a well stocked shop which has some great deals.
May 31, 2024
Unprompted review
Reply from Millets - Newquay
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Super helpful and friendly staff
Super helpful and friendly staff. Give them all raises £££
May 21, 2024
Unprompted review
Reply from Millets - Newquay
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
The team were really good and they…
The team were really good and they recommend a discount that we wouldn’t have known about.
May 11, 2024
Unprompted review
Reply from Millets - Newquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Had an issue with some walking boots…
Had an issue with some walking boots and was served by Sarah S who was really friendly, helpful and knowledgeable. She spent a lot of time helping to find the right replacement boots and her customer service is a credit to Millets. Thank you Sarah!
May 18, 2024
Unprompted review
Reply from Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great customer service
Great customer service. Helped with DofE advice. Staff really knowledgeable.
May 17, 2024
Unprompted review
Reply from Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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