My purchase was easy, I had a message to collect from store and the collection was easy too. The staff were knowledgeable and welcoming. I was disappointed to hear that the store was closing down so m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... See more
Company replied
Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... See more
Company replied
Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... See more
Company replied
Company details
About Millets - Penzance
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
1-2 Market Jew Street, TR18 2HN, Penzance, United Kingdom
- 01736 800173
4.9
Excellent
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Reply from Millets - Penzance
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Reply from Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Penzance
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Fantastic service
There was a fault in a rucksack I purchased from Millets . I could not find the on line receipt, so went into the Penzance shop and explained. The staff were excellent . They traced my receipt from 9 months previously and explained my options . 3 days later I returned to the shop and my new rucksack was waiting for me . They were so helpful , and kept me informed throughout . Thank you so much for your fantastic service . Well done .
October 21, 2024
Unprompted review
Reply from Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Penzance - Sleeping bag
Doug helped me find a sleeping bag that suited my needs. Very helpful and friendly.
October 19, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Fab customer service
Nice store, good range of products and friendly staff. Katy went well out of her way to look up trousers on line for me as my size was not in so would have got them sent to a more local store to me in Devon.
October 13, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Waited at the counter for a little bit
Waited at the counter for a little bit. Couldn’t see a staff member for some considerable time then realised he’d been helping a customer at the end of the shop.
All ok, once served.
October 14, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Fab customer service from Katy and…
Fab customer service from Katy and Will. Very helpful. Thank you, We all ended up making a purchase and I tested my new jacket today, perfect 😎
October 12, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Very good store in Pz
Very good store in Pz. It’s nice not to be pounced on by a member of staff as soon as you enter the shop. Doug gave us time to look around before we made our choice of purchase. Doug was also very helpful 👍🏻
October 12, 2024
Unprompted review
Reply from Millets - Penzance
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Will is fab 👌 👏 👍
Will is fab 👌 👏 👍. Got everything I need snd super efficient.
September 25, 2024
Unprompted review
Reply from Millets - Penzance
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Very helpful and cheerful penzance
16 July came in close to closing time. Staff very helpful. Knew stock very well so found what I wanted quickly. Very cheerful and welcoming. Thank you
July 16, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Good service especially from Jade
September 19, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent service
Excellent service. Excellent staff. Every time we go in there we are so impressed by the staff’s approach to customers. Many other companies should learn from them!
September 12, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Very helpful and pleasant
Very helpful and pleasant - thank you Doug
September 10, 2024
Unprompted review
Reply from Millets - Penzance
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Gina was lovely
Gina was lovely, service with a smile and a friendly chat. Well done Millets and Gina for a pleasant shop!!
September 10, 2024
Unprompted review
Reply from Millets - Penzance
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Back packing supplies
Great product at a nice price this is my second visit to this particular store this time I was served by Gina she was very helpful. Although my Nepal 85 ltr backpack has a huge tear in the top compartment in which I have lost a few items on my coastal walk . The top compartment has literally tared at the seems in this is not good after just over a week since I purchased. I do still have the receipt and I have not had the opportunity to visit the nearest store as I'm on the South West Coastal path. Overall and happy with the service but disappointed at the quality of the backpack.
August 30, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Reply from Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Good product and great service
Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full range of sizes and properly waterproof for outside play and forest school at a very fair price.
September 2, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.